Don't assume that Apple's policy change was willing. More likely, they are responding to the pending consumer protections that some States are drafting to allow consumers to have their phones repaired by third parties without voiding the warranty. Apple is compromising while trying to discourage passage of new laws that might be overly generous in their opinion.
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Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty
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That's weird...
Apple didn't do any display replacements (only full unit swaps) until the iPhone 5...
Source - Me - A former Apple employee...
Apl tends to go off the deep end to defend their proprietary practices often against society itself, here is an example in this right-to repair defense:
"[T]he prospect of a Cupertino-based megacorporation losing business to local repair shops isn't a very sympathetic argument at the Nebraska statehouse. And so Apple has tried a slew of other tactics, according to state Sen. Lydia Brasch, who was recently visited by Steve Kester, an Apple state government affairs specialist. (LOBBYIST)
"Apple said we would be the only state that would pass this, and that we would become the mecca for bad actors," Brasch, who is sponsoring the bill, told me in a phone call. "They said that doing this would make it very easy for hackers to relocate to Nebraska."
C'mon Apl..no one is moving to Nebraska to hack anything. What a joke statement.
This is Apl, they like to make up stuff, like ALL iphones being compromised "cancer" and this little gem. Not sure what their problem is, other than trying desperately to keep their unfair practices going to sell more Iphones at ever higher RPU
"They said just take out the 'phone' part of the bill and we'll go away," Brasch said. "That's tempting, but we need to repair consumer technology too." Touche
Um sure Apl. /smh
Apl when given an opportunity tries to "insult everyone's' intelligence" to keep their unfair business practices. Seems they have a low opinion of people's intelligence, wonder why?
I can guarantee, Apl only did this because they felt they had too to gain some possible leverage in their calculations....another of the slew of tactics to keep the status quo. This is not a likable company and they lie at nearly every turn...pipeline anyone? even investors now know there is no "amazing"pipeline. "Maxipad pro can be your computer"... no it can't. People wise up.
"[T]he prospect of a Cupertino-based megacorporation losing business to local repair shops isn't a very sympathetic argument at the Nebraska statehouse. And so Apple has tried a slew of other tactics, according to state Sen. Lydia Brasch, who was recently visited by Steve Kester, an Apple state government affairs specialist. (LOBBYIST)
"Apple said we would be the only state that would pass this, and that we would become the mecca for bad actors," Brasch, who is sponsoring the bill, told me in a phone call. "They said that doing this would make it very easy for hackers to relocate to Nebraska."
C'mon Apl..no one is moving to Nebraska to hack anything. What a joke statement.
This is Apl, they like to make up stuff, like ALL iphones being compromised "cancer" and this little gem. Not sure what their problem is, other than trying desperately to keep their unfair practices going to sell more Iphones at ever higher RPU
"They said just take out the 'phone' part of the bill and we'll go away," Brasch said. "That's tempting, but we need to repair consumer technology too." Touche
Um sure Apl. /smh
Apl when given an opportunity tries to "insult everyone's' intelligence" to keep their unfair business practices. Seems they have a low opinion of people's intelligence, wonder why?
I can guarantee, Apl only did this because they felt they had too to gain some possible leverage in their calculations....another of the slew of tactics to keep the status quo. This is not a likable company and they lie at nearly every turn...pipeline anyone? even investors now know there is no "amazing"pipeline. "Maxipad pro can be your computer"... no it can't. People wise up.
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I haven't had a lot of problems with my Apple products, but the few times I have it's been mostly a 'painless as possible' experience. I will admit that lately calling Apple support has gone from a 'they call you back quickly, with a competent technician on the other end' to a 'you have to wait for a return call and it may be a script reader talking to you' experience. I don't know that the person was reading from a script, but from the questions and answers I got it sure seemed like it.
The funny thing is that no spark is necessary.
As for the mall repair guys, it's cheaper to just let Apple do it, at least it was for my daughter. The guys that do it out of their home are certainly less, and the ones that I've used have the "workshop" look, where there is clutter, but the things I look for is ESD protection.
Haha! Yeah I've been in an Apple Store Genius repair room. Those are not even close to the ones at all. plus the calibration machines have to connect to Apple's internal network to have the Touch ID on the new display pair correctly to the device. And if you had actually seen them in action you would see that they do calibrate the display. Most stores have two machines. The lucky ones get four, but its no easy task as they have to show wait times and how much volume the store does. If they were only $500 it wouldn't be such a process. plus I know one of the engineers that is part of the design team. So yes $30K - $50K per unit, sorry to burst your bubble.
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To contribute, why are you?
Scared of hearing some other opinions are we? I report the truth up you to parse it. Apl said that stuff it's out there. For too long sites have not had clarity and a "Fan fog" around apl, now that cracks are showing you see behind the mirror. I think there is a term for it : "reality distortion field"
I did not see where this site was limited solely to apl fans.
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iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself, according to an internal memo distributed by Apple today.
This is old news. This policy has been in place for months.
Actually you're wrong. I, also a former Apple employee remember swapping 3GS screens all the time.
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Yes, I've seen that silly machine. It's overkill and unnecessary. Kinda like the $800 ball seats they have for kids to sit on at their kids table. I've replaced more than 100,000 screens since moving away from Apple and know for a fact that machine is unnecessary. The $475 tester is totally proficient. Also, the Touch ID is not part of the screen, unless they are swapping them with a new home button already installed. Typical Apple waste. They don't do repairs there. All they do is swaps.
yup...i watch the guys doing iPhone repairs in mall kiosks all the time...not ESD safe.
It does, it's called the Magnusson Moss Act. I think Apple/FTC is finally waking up to the shenanigans. I bet the whole waterproofing issue will be next to fall...Apple shouldn't advertise the 7 as being waterproof with a bike ride in a monsoon, and then deny the claim. Simple, don't claim it's waterproof.
That's a bit rude.
This deserves a write up in the paper if thats the case. Hence me asking, for a source.
what about the Samsung champagne ad?
Apple never said the iPhone 7 was waterproof, just an ip67 water resistance. That shouldn't mean they can't show the phone alongside of water.
Isn't there some kind of authorisation with car shop's though? And third party repairers aren't using official parts I'm guessing. It's a difficult one, if Apple decided to do the repairs for slightly above cost price the whole issue would go away.
No, there isn't "some kind of authorization" with third party car repair shops, unless you mean that they have a business license.
And third party car shops generally have the option of using parts from the car manufacturer or third party parts, because car manufacturers haven't historically restricted part sales like Apple does. I can go to a car dealer parts department and buy any part or manual for my car. The proposed right to repair laws are about making sure that availability continues for cars and extends to other products.
How dare you be suggestive! I feel violated! Hmm, that's a different feeling....
agreed, better safe than sorry. I've had them replace screens for me a few times, usually takes a round an hour.
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It probably wasn't the phones, they likely photoshopped it after.
Very interesting. Because everything I have read about the MMA is that it was about how warranties were worded. Things like you couldn't call something a full warranty but then when someone brought it in for service decide on the spot that X wasn't covered. If you had an exclusion it had to be stated from the start.
I'd like to read more about all of this "replacing your car radio can't void the cars warranty" aspect. Perhaps you could point me to a source or two to start.
So if you replace your car radio and your brakes fail, the dealer will probably have to fix your brakes under warranty. But if your electric system blows out, the dealer can probably say, replacing your radio caused the electrical issue and you are on your own.
This isn’t true. My iPhone 7 cracked and I took it to the mall to get the screen fixed and Apple later didn’t want to fix my phone’s “No Service” issue since I had fixed my phone somewhere else instead of taking it to Apple. Apple charges a **** load and they try to act like they know
everything they’re doing. They just want people to upgrade and spend their money.
My phone provider couldn’t fix the “No Service” issue since it was an Apple problem and mot my phone service itself. I pay my phone provider all the time on time too! Apple needs to make better phones since they’re using people just to buy their products that don’t last longer tuan 2 years without breaking or acting up. They were trying to charge me $320 just to fix the screen and other “issues “ my phone had even though the only problem my phone had was the No Service issue and it’s totally out of my control.
I fixed my damn phone screen to prevent them fron saying
We can’t fix a broken phone but now I just wish I would’ve known better and would’ve read this article. I’ve had my iPhone 7 since March 2017 and Apple didn’t fix my iPhone. They even removed my screen protector and told me to turn off find my iPhone.
iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself, according to an internal memo distributed by Apple today. MacRumors confirmed the memo's authenticity with multiple sources.
Previously, an iPhone with a third-party display was not eligible for any authorized repairs under warranty.
When a customer with an iPhone that has a third-party display seeks a repair for a non-display issue, Apple Stores and Apple Authorized Service Providers have been advised to inspect the device for any fraud or tampering, and then swap out the device or replace the broken part based on Apple's in-warranty pricing.
iPhones with third-party displays must still be within their warranty coverage period, whether it be Apple's standard 1-year manufacturer's warranty or extended AppleCare coverage, in order for warranty service to be honored.
If the iPhone is out of warranty, or the repair involves a display-related issue, customers will be offered the option to pay Apple's flat rate out-of-warranty pricing. If a customer declines this out-of-warranty pricing, then Apple Authorized Service Providers are instructed to decline service altogether.
If the presence of any third-party part causes the repair to be unsuccessful or breaks the iPhone, Apple said customers will be required to pay the out-of-warranty cost to replace the third-party part, or the entire device if necessary, in order to resolve the issue that the iPhone was initially brought in for.
If a customer wants to pay for an Apple genuine display to replace their third-party display, Apple Authorized Service Providers have been instructed to quote the typical out-of-warranty price for a new display. Apple said AppleCare+ will not cover third-party display or battery repairs.
Apple Authorized Service Providers are still instructed to decline service for any iPhone with a functional failure related to a third-party aluminum enclosure, logic board, battery, Lightning connector, headphone jack, volume buttons, mute switch, sleep/wake button, and certain microphones.
MacRumors has confirmed that the policy applies to repairs in the United States and Canada, while other regions are likely included.
Article Link: Apple Says Third-Party iPhone Screen Repairs No Longer Fully Void Your Warranty
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