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Apple Sells Out of Initial iPhone 4 Shipment

duderodamus said:
Can't believe it. I had two orders go through on Att and never got confirmation email. Order status could not find the orders. Just tried Apple a couple of hours ago and got through with Jun 24th Delivery date. Was skeptical until I got my confirmation email now.
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Did you call apple? I cant get in account status on apple.com to check orders.
 
jwdsail said:
Worse than BP?

What drugs are you on, and did you bring enough to share with the rest of the class????

BP just destroyed the entire food chain in the gulf of mexico, poisoned where I and many others get quite a bit of our food with oil and dispersant, and may very well bankrupt half of my neighbors. Heck, if enough of my neighbors and local small businesses that depend on the Gulf and tourism go under, my business is just as screwed. BP has lied time and time again about how much oil is spewing from the well, and have gone out of their way to preserve access to the oil in the well in the future, placing that goal above stopping the leak.

Worse than BP?

You self-centered little s***.

If you dislike ATT that much, guess what. No one is forcing you to use them! Go try any of the other wireless providers and you'll find they all suck. But, again, no one is forcing you to stay with ATT. If you hate it that much, cancel your contract, and stop acting like ATT is water-boarding you!

I swear to God, too many stupid people, and not 'nuf to EAT them!
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Didn't you know? Not putting in enough resources (that would be wasted the rest of the year when they don't need it) to make sure everyone can get a iphone on June 24th (and not a day later) is way worse than purposely saying skip steps in safety in making some drilling oil platform and as a result killing the environment in the Gulf and possibley doing damage to the whole East coast (I hear they are saying the dispersant BP used is very likely to evaporate and come down in the rain on the east coast).

Yeah, the poster saying AT&T is worse than BP... really needs to get his priorities straight.

And yeah, I may or may not be able to get my iphone June 24th. Honestly, I just want it before July 21rst (but am paranoid of a 3 week backlog if I wait til they come out to order). But you know, these things happen.

1. Yeah, you can try to predict what demand there will be. Seeing as you are predicting the future, you can easily be wrong. I have yet to see anyone come up with a way to peer into the future (and I would think if it ever did get invented we'd end up with a lot of time paradoxes or proof there is no free will and things will always happen a certain way). At some point Apple has to decide it's not worth the risk they'll have too many iphones on their hand (paying to have them made but no one buying) so they have to balance between trying to make sure there is enough without overproducing and ending up with having some wasted.

2. As some one else pointed out, do you really expect AT&T/Apple to spend a ton of resources for one launch day that first of all what they sell doesn't justify the cost and that they will end up paying to maintain but don't need for the rest of the year?
 
Is this what I want to see in the email AT&T sent me after I pre-ordered a phone in-store to be shipped to my house? (Will I get it on the 24th? It's not clear. I pre-ordered at around 12-1 PM I think.)

AT&T - iPhone Wireless Order Confirmation
Dear **********,
Thank you for your recent order. Your iPhone has been reserved and is expected to ship on or after June 24, 2010. Your order details as well as activation instructions are included below.
As soon as your device ships, we will send an email confirmation including a tracking number for your convenience. In the meantime, you can check the status of your order on our website at any time by clicking here or by calling our automated system at 1-877-782-8870.
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I was up at 1am PST trying to buy one. Ended up getting one at 5pm. After a long day of trying to snag one of these, Apple emails me stating that they could not receive payment. When I called my CC they say they approved it... so now I'm wondering where the disconnect is. Anyone run into the same issues?
 
Dawgson said:
They also could have allowed people to pre-order and then pinged AT&T after the fact and sent a bill/receipt later in the day, based on upgrade availability. I would guess most of the die hards knew theirs way in advance, so I don't think this would have resulted in many surprises.

I'm not sure I'm describing what I mean well enough, but there are ways that Apple could have set up pre-ordering that would have allowed them to spread their calls to AT&T's database/API throughout the day and helped avoid this massive clusterbomb.

I acknowledge it was a complicated engineering challenge but they still could have easily done a better job than this.
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I agree, they could have helped in different ways.

To me, the best thing would have just been communication. Tell us when it starts, tell us what's available, and expectations for launch.

I'm sure so many people rushed out of fear of many factors. I'm sure the no whites thing scared a lot of people.
 
d00m42 said:
Is this what I want to see in the email AT&T sent me after I pre-ordered a phone in-store to be shipped to my house? (Will I get it on the 24th? It's not clear. I pre-ordered at around 12-1 PM I think.)
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"will ship on or after the 24th" means it will ship on the 24th or after.

Did that help lol
 
alhedges said:
It's Apple's screwup, not AT&T's. It's Apple's website, Apple's system, Apple's responsibility.

I mean, sure AT&T's servers are involved - but since they are apparently necessary for *every iPhone upgrade*, it's Apple's responsibility to *test* the system to see whether it works.

If Apple's servers crashed, you'd probably be saying that it isn't Apple's fault either, but Intel's, or Cisco's, or Linux's.

And of course, my attempts to preorder failed at Apple's website before the AT&T section, during the AT&T section, and after the AT&T section, when I tried to put the phone in my cart.

Luckily, I was able to reserve a phone at my local Apple Store.

But the responsibility for the whole screw-up rests primarily on Apple's head, not on AT&T's.
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2nd best post here, behind alhedges. I agree 100%. I just find it funny that the person I quoted seemed to want to blame this on ATT, which had absolutely nothing to do with Apple's servers going teets up. With Apple's going down, it would have only meant moving the DDOS that we did over to ATT's site, which the same thing would have happened. Then onto RS, and BB.

I only have solace in the fact that I didn't order. I'm upset about the lack of White available and having to wait for that. But at least I didn't contribute to the meltdown.

BL.
 
MacRumors said:
But it seems the allotment for pre-orders has been filled.
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Really Apple? Your launching in ONE GOD DAMNED COUNTRY and you still can't keep up with demand? I'd be a little more understanding if this was the first time, but the same **** happened with the iPad. . .and the 3GS, and the 3G (if I remember correctly). Love the company, and the products, but as a shareholder I'm getting sick of their incompetence. :mad:
 
techcrunch said:
"will ship on or after the 24th" means it will ship on the 24th or after.

Did that help lol
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I'm wondering if anyone else did the same as I did (pre-order from an AT&T store), and if they were one of the lucky few to get it before every server crashed. If this is the case, and they get an identical email, I feel like there's a higher chance I'll get it on 6/24. Honestly, as long as it comes before 7/4 (leaving for a 1 month long vacation), I don't care.
 
Finally got my Email Confirmation :D Now I have one being shipped to my door and can cancel my in-store pickup I reserved earlier today. Really didnt want to hassle with those lines
 
quagmire said:
Seeing the factory(ies?) assembling the iPad and iPhones are probably running at capacity right now, what do you expect them to do?
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The poor underpaid chinese workers just got the horrible news, their supervisor, Know Can DO, tells them it was a spectacular day in the US, for our client APPLE son. They sold millions of this new silly phone designed by the great Jobson and his company apple, he told his lowly depressed worked to the bones work force.

So my friends he continued, we must get in our production lines and begin to work day and night to ready these orders for Mr. Job son. Lets go my comrades, all for one, all for Apple, MARCH to your stations Comrades 1,2,3,4

WAIT, my god, they're all headed for the roof, oh my god, no, no, every ] factory person who assembles the brand new iphone 4 are all jumping one by one off the 25 story factory building.

What ever shall we do, shipping will now have to be postponed to August 24, 2010.
 
bradl said:
2nd best post here, behind alhedges. I agree 100%. I just find it funny that the person I quoted seemed to want to blame this on ATT, which had absolutely nothing to do with Apple's servers going teets up. With Apple's going down, it would have only meant moving the DDOS that we did over to ATT's site, which the same thing would have happened. Then onto RS, and BB.

I only have solace in the fact that I didn't order. I'm upset about the lack of White available and having to wait for that. But at least I didn't contribute to the meltdown.

BL.
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JUST NOT TRUE. IT WAS ATT's FAULT, THEIR PROCESSING CONFIRMATION FAILED CONTINUALLY. WHEN THEY GOT THEIR CRAP TOGETHER TONIGHT APPLE WAS FINALLY ABLE TO PROCESS ORDERS.

PERIOD END OF STORY

WHAT YOU SOME KIND OF ATT GROUPIE?
 
White iPhone????

Does anyone know when the white iPhone will be available? Why hasn't apple given any information about this? Awfully deceptive of them to advertise it, and then not have it the last minute.
 
jwdsail said:
Worse than BP?

What drugs are you on, and did you bring enough to share with the rest of the class????

BP just destroyed the entire food chain in the gulf of mexico, poisoned where I and many others get quite a bit of our food with oil and dispersant, and may very well bankrupt half of my neighbors. Heck, if enough of my neighbors and local small businesses that depend on the Gulf and tourism go under, my business is just as screwed. BP has lied time and time again about how much oil is spewing from the well, and have gone out of their way to preserve access to the oil in the well in the future, placing that goal above stopping the leak.

Worse than BP?

You self-centered little s***.

If you dislike ATT that much, guess what. No one is forcing you to use them! Go try any of the other wireless providers and you'll find they all suck. But, again, no one is forcing you to stay with ATT. If you hate it that much, cancel your contract, and stop acting like ATT is water-boarding you!

I swear to God, too many stupid people, and not 'nuf to EAT them!
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Post of the month.
 
The blame here is on Apple. Everytime I tried to order, starting at 4:00AM this morning, I would get past the checking with ATT server, and then Apple would display an Ooops message. Many of the problems had nothing to do with ATT, and largely were internal server problems with Apple.

Most people on here went to ATT and ordered without any problem. The reason why ATT servers finally crashed, much later in the day, was because of the complete nightmare on the Apple site. If Apple had been able to keep their servers up, more people would have ordered off Apple, and not overloaded the ATT system so badly. I mean yes Apple had to rely on ATT severs to check eligibility, but the Apple serves had many other issues, unrelated to ATT.

This is why ATT sold out of their iphone stash first, because nobody could order through Apple for the longest time today. I don't know what happened with Apple's site,. but I have never seen that little sticky note "Well be right back" so many times ever before.
 
All I can say, "wow, this is preorder, too"

I was not lucky with apple.com this morning. However, I went to ATT and was able to order one. I was lucky.
 
thatsmyaibo said:
I am pretty upset at this whole situation. I tried all day with no results and now it shows them not shipping until July and no more pre orders. Also, the guy at my local Apple Store said that coming first thing in the morning of launch won't get me a phone.

Question: I ordered mine on the online store. I Am elidgable for an upgrade and my girlfriend isn't. I bought a 32GB on my account and got the discount. For *hits and giggles, I put my info in again to get her a 16GB and it gave me the discount again. Will I have problems activating it?
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My logical answer... Yes, (well no, but money ..). I you BOUGHT meaning shipped and they shipped both, you might have just gotten really lucky :D and might have no problems. ( some sim swapping ?? )

if you reserved.... then when you get there, they might be a little angry (haha) and make you pay.
 
Bellison said:
Does anyone know when the white iPhone will be available? Why hasn't apple given any information about this? Awfully deceptive of them to advertise it, and then not have it the last minute.
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This is the part I have trouble with.

Just say. Then I can forget about this and plan accordingly.
 
Barely made it under the wire, by about 20 minutes. It took over an hour for the confirmation e-mail to arrive.

Good news for Apple. Very curious to know how many sold. You would think they moved maybe up to one million. Don't see that happening with the Droid Incredible.
 
I'll bet if you walk in on the 25th you'll be able to get one. I reserved one for pickup but then got through the order process for delivery later in the evening. I'll bet a lot of people did this and many of them won't cancel the reservation meaning there will be units available the next day.
 
chris.robison said:
Don't be ignorant. The cost for the equipment and man power to keep the system up while millions are refreshing and making multiple requests far outweighs selling the iPhones. Plus, it'd only be needed for a few hours one day, then just cost them all the rest of the year. Servers and people to run them are super costly.

Stop assuming things.
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The requests to reserve require little computational power, they've got other peak times to handle, and provisioning extra servers for this in a colo is done frequently and cheaply. I work on massively parallel systems, so I have a *faint* idea what I'm talking about. $10 says they hit a race condition, forgot to lock a table or variable, and the system came grinding to a halt.

Stop apologizing for shoddy engineering.
 
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