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Apple Silicon MacBook Air/Pro Mac mini Order Status Thread

mooshhie said:
I'm starting to think that as well. I haven't received any updates or even think I will get my package anytime soon. :( False hopes and feel those "scans" are just to stop us from complaining or calling them.
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Same for us Europeans. We got the same scan with left facility and the „fake“ delivery date for today. Needles to say nothing was delivered and no updated scan so far. I believe this was an automatic rescheduled delivery date as I am pretty sure our macs haven’t made it out of Shanghai. These false Scans only raise false hope and just gets us even more angry than we already are...
I just want to know when they will make it out of Shanghai for real 😪
 
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UCDHIUS said:
What's the longest, someone has waited from order to delivery? I'm currently at 2 weeks since order and card charged.
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If Fedex delivers on 12/9 as my tracking currently shows, it will be 3 weeks exactly. It was 2 weeks from order until card charged/shipped + 1 week is what's now quoted to move from Shanghai to NYC.
 
ElBerserko said:
Hope I am wrong here, but I have a bad feeling that the original #ShanghaiGang is still actually in Shanghai and not Anchorage... This feeling comes from the odd timestamps given in Anchorage that more closely align to someone on the east coast (UPS corporate), entering in "scans" manually. I do not think our packages have actually been physically scanned since Shanghai.

There was probably some miscommunication going on with the UPS investigations team and the scans were put in the system based on what they were told, not where the packages actually were.

UPS still is not operating out of Shanghai.
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I have a set delivery date of Monday the 7th. If it’s not here then and I don’t have any update then I’m opening a complaint, and I suggest everyone else that’s part of the Anchorage gang open one as well. If we all submit claims around the same time then they will surely have to do something.
 
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ElBerserko said:
Hope I am wrong here, but I have a bad feeling that the original #ShanghaiGang is still actually in Shanghai and not Anchorage... This feeling comes from the odd timestamps given in Anchorage that more closely align to someone on the east coast (UPS corporate), entering in "scans" manually. I do not think our packages have actually been physically scanned since Shanghai.

There was probably some miscommunication going on with the UPS investigations team and the scans were put in the system based on what they were told, not where the packages actually were.

UPS still is not operating out of Shanghai.
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I really have a hard time believing that. Why would they do that? Just lie and say that your packages have departed Shanghai, then say that they've cleared customs, then say that they're in Anchorage? A "faux" departure scan has a plausible explanation - it was scanned to leave or scanned out of one facility but never actually left. But a fake arrival scan? Seems highly unethical and possibly illegal? I don't think UPS has any motive to do so either. People are going to complain whenever they go any extended period of time without tracking updates, like we are right now after it reportedly "departed" Anchorage over 24 hours ago. A better solution would be to just have a daily update saying that our packages are in Shanghai if we were actually still in Shanghai. I think with the customs clearance we have definitely left Shanghai, we are just stuck in Anchorage for some reason.

Also, the timestamps matched Pacific Time, one hour ahead of Alaskan Time, not Eastern Time where UPS corporate is.
 
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captchas8 said:
What was the exact message on the tracking update? "Departed from Facility"?
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No, the notification I received was “Weve requested a UPS proactive response intercept for this package. Your package will be delivered to an alternate address” The notification before that was “Departed form Facility” in Anchorage at 9:33 pm on 12/1. Once the package got to Anchorage I had a delivery date of 12/7 but now there is no scheduled delivery anymore.
 
captchas8 said:
I really have a hard time believing that. Why would they do that? Just lie and say that your packages have departed Shanghai, then say that they've cleared customs, then say that they're in Anchorage? A "faux" departure scan has a plausible explanation - it was scanned to leave or scanned out of one facility but never actually left. But a fake arrival scan? Seems highly unethical and possibly illegal? I don't think UPS has any motive to do so either. People are going to complain whenever they go any extended period of time without tracking updates, like we are right now after it reportedly "departed" Anchorage over 24 hours ago. A better solution would be to just have a daily update saying that our packages are in Shanghai if we were actually still in Shanghai. I think with the customs clearance we have definitely left Shanghai, we are just stuck in Anchorage for some reason.

Also, the timestamps matched Pacific Time, one hour ahead of Alaskan Time, not Eastern Time where UPS corporate is.
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I never said it was nefarious, just a misunderstanding. UPS investigator could have genuinely believed based on what he was told that the packages went through Anchorage but were missed in the scanning process, so they 'corrected' it by placing the scans there.

The customs scan definitely came from east coast. Arrival/Departure was probably whoever putting in the scans assuming Alaska was Pacific time. No package could arrive and depart within 13 minutes. It just isn't possible regardless of the timezone.

I want to be wrong here, just pointing out a possible scenario.
 
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ElBerserko said:
I never said it was nefarious, just a misunderstanding. UPS investigator could have genuinely believed based on what he was told that the packages went through Anchorage but were missed in the scanning process, so they 'corrected' it by placing the scans there.

The customs scan definitely came from east coast. Arrival/Departure was probably whoever putting in the scans assuming Alaska was Pacific time. No package could arrive and depart within 13 minutes. It just isn't possible regardless of the timezone.

I want to be wrong here, just pointing out a possible scenario.
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Oh yeah I don't believe the departure scan from Alaska was a real departure scan at all - maybe something about the packages being loaded into UPS's system.
 
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I’ve literally taken a tour of UPS’ main European hub in Cologne. There’s no such thing as a “fake scan”. That’s just not how the system works.

Shipping is breaking down and being delayed for serious real world reasons and you talk about filing complaints. What exactly is that going to accomplish?

We’re gonna have to wait a week or two longer than expected. Big deal.

And yes, I also check my order status several times a day. I’m also impatient but it is what it is.
 
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marc_b said:
I’ve literally taken a tour of UPS’ main European hub in Cologne. There’s no such thing as a “fake scan”. That’s just not how the system works.

Shipping is breaking down and being delayed for serious real world reasons and you talk about filing complaints. What exactly is that going to accomplish?

We’re gonna have to wait a week or two longer than expected. Big deal.

And yes, I also check my order status several times a day. I’m also impatient but it is what it is.
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Sorry I came across that way. I don't plan to actually file a complaint with UPS, I recognize the unique situation of a global pandemic holiday season. It's just that someone earlier in the thread suggested that UPS is adding "fake scans" in Anchorage to ward off complaints from customers, and I was just pointing out the fallacy in that logic.

I'm just checking my order status and this thread regularly like any impatient person would do.

Also, what would be the explanation from the "Departed from Shanghai" update for those that shipped 11/21 on 11/29? They got a second departed from Shanghai update on 12/1 which actually resulted in an arrival in Anchorage and customs clearance.

Thanks for the info on the UPS facilities.
 
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captchas8 said:
Sorry I came across that way. I don't plan to actually file a complaint with UPS, I recognize the unique situation of a global pandemic holiday season.
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Don’t worry about it, it’s all good. We are all a little impatient and I can relate. Sometimes it’s just helpful to take a step back and put things into perspective. :)
 
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#ShenzhenGang

Anyone had a shipment go through Shenzhen with DHL?

My Mac Mini got shipped on Nov 30, but no status updates since then. I wonder what's going on? UPS already lost one Mac, and I'm hoping this isn't a repeat....

1607034605806.png
 
Folks, would love to hear some opinions on whether this is truly maddening or just typical of a high-demand order...

Placed my order for a 13-inch MBP, 16GB, 2TB Space Gray on November 11. The delivery window has been Nov. 27-Dec. 4 since that day, but I haven't moved past "processing." Talked with Apple Support a few days back and they couldn't provide any further details... shall we take bets on whether this thing even ships by tomorrow (the final day of my delivery window)? CC still not charged either.

1607034615046.png
 
biganth said:
OMG! MBA 16GB/1TB ordered 11/12 just updated to “preparing to ship”, SE US.
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That's awesome. I have the same order on 11/15 with a 12/2-12/9 delivery window. Order stuck on processing as of now and cc has not been charged. How long before the update did they charge your order?
 
captchas8 said:
Sorry I came across that way. I don't plan to actually file a complaint with UPS, I recognize the unique situation of a global pandemic holiday season. It's just that someone earlier in the thread suggested that UPS is adding "fake scans" in Anchorage to ward off complaints from customers, and I was just pointing out the fallacy in that logic.

I'm just checking my order status and this thread regularly like any impatient person would do.

Also, what would be the explanation from the "Departed from Shanghai" update for those that shipped 11/21 on 11/29? They got a second departed from Shanghai update on 12/1 which actually resulted in an arrival in Anchorage and customs clearance.

Thanks for the info on the UPS facilities.
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There could be more than one facility at play in Shanghai. One that was warehousing everything until there was capacity at the airport? Or any other scenario along those lines.
 
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marc_b said:
I’ve literally taken a tour of UPS’ main European hub in Cologne. There’s no such thing as a “fake scan”. That’s just not how the system works.

Shipping is breaking down and being delayed for serious real world reasons and you talk about filing complaints. What exactly is that going to accomplish?

We’re gonna have to wait a week or two longer than expected. Big deal.

And yes, I also check my order status several times a day. I’m also impatient but it is what it is.
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This.
So much this.
 
GHalstead said:
I have a set delivery date of Monday the 7th. If it’s not here then and I don’t have any update then I’m opening a complaint, and I suggest everyone else that’s part of the Anchorage gang open one as well. If we all submit claims around the same time then they will surely have to do something.
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To whom would you submit claim? Only Apple can submit claim to UPS as the shipper. So our only recourse would be to get Apple to send replacement. I asked Apple for UPS investigation on Sat. Told I would hear by Mon. Called back on Mon when did not hear anything and told to wait another day or two. It has now been 3 days since that call and still nothing from Apple. Not sure what that means. Previously when I had a package with no scans for 4 days and I called Apple, they called back the next day and UPS miraculous found the package 2000 miles from where the last scan had been (supposedly 70 miles from my house). Part of the issue is that scans from China and into Anchorage are presumably pallet scans not individual package scans which do not happen until later in the process.
 
captchas8 said:
I really have a hard time believing that. Why would they do that? Just lie and say that your packages have departed Shanghai, then say that they've cleared customs, then say that they're in Anchorage? A "faux" departure scan has a plausible explanation - it was scanned to leave or scanned out of one facility but never actually left. But a fake arrival scan? Seems highly unethical and possibly illegal? I don't think UPS has any motive to do so either. People are going to complain whenever they go any extended period of time without tracking updates, like we are right now after it reportedly "departed" Anchorage over 24 hours ago. A better solution would be to just have a daily update saying that our packages are in Shanghai if we were actually still in Shanghai. I think with the customs clearance we have definitely left Shanghai, we are just stuck in Anchorage for some reason.

Also, the timestamps matched Pacific Time, one hour ahead of Alaskan Time, not Eastern Time where UPS corporate is.
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I think we need to remember just how much of the supply chain for US and Europe goes through China and thus how much stuff must go through Anchorage, for example.
 
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