Good for Apple. My track pad went out, Mid 2012 rMBP. Went in the the Modesto CA Apple store and was told $350 to fix. But they checked my battery and it was told it were used up and Apple would replace top case with new batteries for $199. I was happy. Tech was gone a while and said the parts were restricted (back ordered). He made a call and I was told I could leave with a new rMBP, double the ram and memory I had and a faster processor for $199. How could I say no.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Still Offering Free Delayed Battery Repairs for Some 2012 and Early 2013 MacBook Pros
- Thread starter MacRumors
- Start date
- Sort by reaction score
I was reacting on a more general remark (not made by you) about warranty policies of other manufacturers. I was not aware that this only was limited to computers (according to the rules you choose to make after my original remark in the first place).
I really was taking you seriously until your remark: "PC manufacturers suck". Here finally the truth comes out: You want to do some ranting about PC manufacturers. I have news for you: Apple is also a PC manufacturer.
Please go on ranting, but without me.
Last edited:
Buying a Macbook is not even worth it anymore. Highly overpriced for the kind of stuff that is put inside. Way outdated. If anybody even looks at the kind of equipment one can get for 2-3k they will know. Just go look at MSI and all. And no apple software doesn't make it worth it to pay 1000$ extra for the stuff put inside.
The South Park solution:
Lots of companies won't take an operational loss to fix non-hazardous problems caused by manufacturing defects outside of a warranty period. They know that the potential losses of a class action lawsuit won't offset their paper thin margins, and they know their reputation for quality doesn't actually matter to value-conscious consumers (i.e. cheap bastards).
Apple will take an operational loss to fix non-hazardous problems caused by manufacturing defects outside of a warranty period. They know their reputation is essential for selling to quality conscious consumers (i.e. suckers). And they know some defects are inevitable, so they're priced in to Apple's very high margins.
Everybody's playing the same exact game: risk and reputation management. It's all self serving. You pay a tax for Apple's apparent altruism even if you don't need it, but when you do, it's pretty nice to not have to fight for it.
Possibly misunderstood, original article was talking about laptops.
OP stated: "I'd like to see Microsoft, Samsung, Lenovo, and Asus give the same kind of service... Just sayin"
Clearly talking about laptops based on the brands noted and the context of the actual article. OP was absolutely right. PC manufacturers' support sucks. Just saying it's moving the goalposts a bit to counter that with the Samsung Note battery problem which is a whole 'nother argument.
Anyway, likely misunderstanding on both sides. Hope we're all good. Happy to agree to disagree now
The "Pro" in MacBook Pro stands for "professional," which in turn means both power usage and travel/commute friendliness.
MSI doesn't offer a <5 pound, >15" quad core laptop with >1080p IPS display that I can do 8 hours of productive work on for any amount of money. You can move right along with that "but if u sacrifice requirements u can get it cheaper" stuff.
Not everybody works in computers and commutes, but many of us do. In NYC alone there are at least a million of us.
Last edited:
Oh man, how did I miss this: exchange a 2012 MacBook Pro for a much newer model . On top of that, I just manually replaced the battery on my mid-2012 retina MBP using a new iFixIt battery, about a month ago. OOPS
Dang, so that means if you want them to replace battery, you've got to leave it with them for a month??
For me, I went in in May and was just told that I could get it done for free if I could wait until September. Which I did (and then still had to wait a few more weeks). In the meantime I had been travelling internationally several times with a battery that would start cutting out randomly after about 45 minutes :-(
No-one offered me the whole-machine replacement option - which would have been perfect!
So I'm a little upset about that - but that said I'm still pleased that I got the new battery for free - and my 1st gen retina MBP is working as good as new - in fact maybe better! The one complaint I had about it was the graphics performance (e.g. with mission control) - but High Sierra's use of Metal 2 for the compositing seems to have addressed that!
If you own a 15-inch MacBook Pro with Retina display released in Mid 2012 or Early 2013, and your notebook qualifies for battery service, the repair should be free if you are willing to wait for around one month.
Apple has advised Genius Bar employees and Apple Authorized Service Providers to offer these customers a free battery repair if they are willing to wait until at least November 15 for the service to be completed.
Apple has offered this option since August 25 due to a continued shortage of the aluminum enclosure that the battery is glued into on the aforementioned MacBook Pro models, according to an internal memo obtained by MacRumors.
Top case with glued-in battery for Mid 2012 15-inch MacBook Pro via iFixit
If a customer does not wish to delay the repair, Apple says that standard out-of-warranty prices for battery service apply: $199 in the United States, £199 in the United Kingdom, $289 in Australia, or $259 in Canada.
The policy doesn't apply to any other Mac, including the 13-inch MacBook Pro, 12-inch MacBook, MacBook Air, or models without Retina displays.
To check if your qualifying MacBook Pro needs battery service, click on the Apple logo in the menu bar. Then, click on About This Mac > System Report > Power. In the Health Information section, the condition should say "Service Battery."
Apple will confirm if the MacBook Pro qualifies for battery service by performing a diagnostic test at the Genius Bar at most Apple Stores. Repairs are allowed for failed, consumed, and swollen batteries.
Apple is no longer offering customers the option to exchange their MacBook Pro for a functionally equivalent model, as it did for repairs initiated between March 2 and July 25 due to the same part shortage.
During that time, many customers were able to exchange a 2012 MacBook Pro for a much newer model, such as a maxed-out refurbished 2016 MacBook Pro with Touch Bar, for just the cost of an out-of-warranty battery repair.
Article Link: Apple Still Offering Free Delayed Battery Repairs for Some 2012 and Early 2013 MacBook Pros
Yeah man! They can't really beat that, maybe Samsung will start copying and offer 2 months wait time.
Microsoft replaces whole machines for most flaws, even older models
Well, you never had one of those good old Thinkpads when they were still made by IBM. Extended warranty covered worldwide on-site repair within 48 hours, so when I was on a business trip I would just call them and a service technician came to my hotel room and swapped the display. I remember another occasion when some IBM guy came to my office with a display driver CD (that was before all those things could be downloaded) because I had troubles getting OS/2 running properly.
All that came for about 250 USD, covering 4 years if I remember right.
I had my batter repalced last month and was not given this option. I had to pay. Nevemrind that this battery was repalced 18 months ago too. Should I say something?
Dang, my mid 12 15" Retina battery is still good. Would have been nice to get a free battery so it'll last 5 more years. And I could have gotten a new one if the battery bit the dust over the summer. AAAAAAHHHHHHHH!!!!!!
Can't wait a month anyways, developing an app. It's the only Mac I've got.
Can't wait a month anyways, developing an app. It's the only Mac I've got.
So people have to wait until November for a free repair, but can pay $199 to have it done now. Is there a battery repair kit shortage or not? They have'em if you want to pay but they don't have'em if you want it for free?
