Apple Store could not fulfill my reservation

Discussion in 'iPhone' started by alexk987, Sep 16, 2016.

  1. alexk987 macrumors newbie

    Joined:
    Sep 16, 2016
    #1
    I waited for over and hour for my 8:30am reservation at my local Apple Store. I had reserved a 128GB Silver 7 Plus. After much waiting around they finally told me that their shipment was short and they could not fulfill my order today. Try back tomorrow and they should be able to get me my phone. Anyone else experiencing this issue?
     
  2. Stereo macrumors member

    Joined:
    Jun 10, 2011
    #2
    Apple is simply short on iPhone 7 Plus.
     
  3. TechnicallyTee macrumors 65816

    TechnicallyTee

    Joined:
    May 14, 2013
    Location:
    Atlanta
    #3
    Wow that's some BS. That's not acceptable IMO. If I make a reservation, why would I waste time to come and you not have the device?! Reservations need to be guaranteed, don't make reservations if you don't have the stock to fulfill orders.
     
  4. eagleglen macrumors 6502a

    eagleglen

    Joined:
    Oct 2, 2009
    Location:
    San Diego, CA
    #4
    People who waited in line for a Jet Black or a Plus, and were turned away, received $100 gift cards at some locations. Mention the inconvenience tomorrow when you pick yours up and I'm sure they'll offer you something, at the very least, a case.
     
  5. Aibocyrus macrumors 6502a

    Aibocyrus

    Joined:
    May 26, 2015
    #5
    Tell them to pull it from their DOA stock to rectify their mistake. My Apple Store always had a set number of phones held in the back for customers who's phones were DOA. Maybe your store will have that too.
     
  6. TechnicallyTee macrumors 65816

    TechnicallyTee

    Joined:
    May 14, 2013
    Location:
    Atlanta
    #6
    I would def be polite about it and then tell them how much of a inconvenience it was. Apple usually is good about giving you things in those cases.
     
  7. jk4lebron23 macrumors 65816

    jk4lebron23

    Joined:
    Apr 6, 2010
    Location:
    Nashville,TN
    #7
    Apparently they don't even have a DOA stock right now
     
  8. Bootleg Gucci macrumors regular

    Bootleg Gucci

    Joined:
    Sep 16, 2013
    Location:
    NoVA
    #8
    That Sucks. Seriously, if Apple wants to maintain their Tier 1 Customer service (like Amazon Prime), that store should've gave you an Apple gift card or something promotional item (free t-shirt like when they open a new Apple store).
     
  9. BD1 macrumors 6502

    Joined:
    Jun 27, 2007
  10. chardzard macrumors newbie

    chardzard

    Joined:
    Aug 9, 2013
    Location:
    Charlotte, NC
    #10
    I had the same thing happen to me at the Penatgon City store in VA. Reserved a 256GB 7plus in matte black for 8 am. Got there only to be told they didn't have it. I was given $100 gift card as compensation. But this is ********. Don't give me a "reservation" if you don't have the stock.
     
  11. lw9090 macrumors regular

    Joined:
    Jul 31, 2008
    #11
    I had the same issue here in Cincinnati. Order 7+ 256gb, they have no idea when it will be in. I am pissed!!!!
     
  12. wxnats macrumors 6502a

    Joined:
    Sep 10, 2014
    Location:
    Virginia
    #12
    I guess that means I won't be getting mine from there today. Same model.
     
  13. BeeGood macrumors 68000

    BeeGood

    Joined:
    Sep 15, 2013
    Location:
    Lot 23E. Somewhere in Georgia.
    #13
    This. Apple will do right by you if you calmly explain to them what an inconvenience it was to take time away from work to stand in line for nothing.

    I wanted to exchange my 5s in 2013, but due to my own shenanigans I was told I had to go to an AT&T store to get my upgrade fixed, then come back to the Apple Store to do the exchange. It was late, so I had to haul you know what. When I came back, the Apple guy actually apologized and gave me free earbuds and a free lightening cable. All because I screwed up my own stuff!

    Apple might have messed some things up in this year's launch but they'll try hard to make it right with people.
     
  14. chardzard macrumors newbie

    chardzard

    Joined:
    Aug 9, 2013
    Location:
    Charlotte, NC
    #14
    Mine was a Verizon model, dunno if that matters.
     
  15. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #15
    Agreed. I'd be really ticked if this happened to me.
     
  16. pogiboi macrumors regular

    Joined:
    Jul 13, 2008
    #16
    Just left the Highland Village location where I had an 8AM appointment to pickup my iPhone 7+ Black 256GB phone on IUP. They took 30 minutes to look for the phone before they finally told me they didn't have the phone. No notification before hand that the phone wasn't in inventory. They have no idea when it will come in but said it could be next week. Very disappointed in Apple. Waste of time. They should've known before the morning of that they didn't have the phone so they can notify people. What kind of inventory control is that.......
     
  17. wxnats macrumors 6502a

    Joined:
    Sep 10, 2014
    Location:
    Virginia
    #17
    Mine is ATT but still says Processing so I'm guessing they don't have it.
     
  18. chardzard macrumors newbie

    chardzard

    Joined:
    Aug 9, 2013
    Location:
    Charlotte, NC
    #18

    I agree, someone had to have known this was going to happen, it's obviously not an isolated incident. At least give me a heads up so I don't waste my time.
     
  19. dominiongamma macrumors 65816

    Joined:
    Oct 19, 2014
    Location:
    Tempe, Arizona
    #19
    was going to post this! lol
     
  20. aka777 macrumors 6502a

    Joined:
    Mar 13, 2012
    #20
    I don't understand how they screwed the 7+ launch so badly...
     
  21. Jezal macrumors newbie

    Joined:
    Sep 12, 2014
    #21
    Well I guess you can thank the Iphone Upgrade Lawsuit Folks who forced Apple to put more aside for them. Maybe there should be a second "Reservation didn't receive phone" Lawsuit... :D
     
  22. chardzard macrumors newbie

    chardzard

    Joined:
    Aug 9, 2013
    Location:
    Charlotte, NC
    #22
    Emailed Tim Cook out of frustration. Made me feel a little better, but he'll probably never see it.
     
  23. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #23
    Yet when I commented on how this has been the worst iPhone launch ever people on this forum attacked me like no other.
     
  24. chardzard macrumors newbie

    chardzard

    Joined:
    Aug 9, 2013
    Location:
    Charlotte, NC
    #24
    I was upgrading with the iPhone upgrade program....
     
  25. Dmal99 macrumors 6502

    Joined:
    Sep 29, 2012
    #25

    It is the worst ever, I joined the IUP this year, but next year I am scared.
     

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