Had the exact same issue at the OakBrook Illinois store. 8:00 am pick up, black 256GB 7 Plus. Told me they confirm it's headed to the store via fed ex but didn't arrive on time. Offered me a free case and a nylon watch band. Cool of them, not the stores fault. They also told me I was the ONLY person who successfully had the 256 plus reserved. They got ONE in their inventory list and soon it will be mine.