Update - I was able to reserve another one today (Sunday but had to bump up to the 256 gb). Fingers crossed that it will be there this time.
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Apple Store could not fulfill my reservation
- Thread starter alexk987
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Update - I was able to reserve another one today (Sunday but had to bump up to the 256 gb). Fingers crossed that it will be there this time.
Similar here. I waited about 30 minutes Friday to get in, get started and then be told no 7plus 128gig matte black iPhone. I called the store today, @48 hours later and was told they expect no more shipments again until Tuesday at the earliest. Was provided apple's iPhone upgrade number to see if they could locate one sooner.
Honestly, it's just a phone. It doesn't make or break my life in any way to not have it on launch day. I'll get it at some point. Just frustrating to not get a call saying don't waste your time on Friday and again saying "we know you got up easily, had a confirmed reservation, but here, wait on hold again for a long time and maybe they can help you?" My two cents at least. Hope everyone else is having some positive movement on their orders.
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Honestly, it's just a phone. It doesn't make or break my life in any way to not have it on launch day. I'll get it at some point. Just frustrating to not get a call saying don't waste your time on Friday and again saying "we know you got up easily, had a confirmed reservation, but here, wait on hold again for a long time and maybe they can help you?" My two cents at least. Hope everyone else is having some positive movement on their orders.
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What's frustrating is you should have gotten a phone call saying we have one for you, and not have to go through the reservation process again.
Agreed. I have been checking local stores very a the app every couple of hours and got lucky (maybe). A call from them indicating they had additional stock would seem like a no brainer.
Congrats! Hope that you like it. I talked to IUP support yesterday and they recommended waiting a few more days to hear from the store. We shall see. Hope you like the phone!
I had a reservation for a 256GB 7 Plus at 8 AM Friday. At first they told me that at worst, I could come at 10 AM Saturday and it would be there. When I asked if they could give me a better time frame so I would know whether I should wait around or go home, I eventually got the answer, "definitely not today."
I tried calling the store numerous times Saturday, Sunday, and Monday to get more information about when I might get my iPhone, but the store's phone system was not accepting phone calls. Eventually Apple must have changed something, because last night it actually put me through to someone. After about an hour wait, someone answered. I assumed it was an employee at the store, considering that's the number I dialed, but he told me it was a call center instead, so this must be something new Apple has set up. He eventually decided I needed to speak to someone at the store (which I already knew, and that's why I called the store's number), and the transfer failed the first time he tried it, but the second time it worked. It still took a couple minutes for the first store employee to realize what I was saying, that I had a reservation, but the phone didn't show up. I was put on another hold before another store employee came on, and he gave me more vague non-answers. At first he mentioned FedEx, and then a while later he mentioned UPS, so apparently he doesn't even know what carrier might bring the phone. He also told me they have no way of tracking what's actually contained in any shipment they receive. In the end, the only thing he would say is "most likely in the next couple days."
I thought Tim Cook was a logistics wiz?
I tried calling the store numerous times Saturday, Sunday, and Monday to get more information about when I might get my iPhone, but the store's phone system was not accepting phone calls. Eventually Apple must have changed something, because last night it actually put me through to someone. After about an hour wait, someone answered. I assumed it was an employee at the store, considering that's the number I dialed, but he told me it was a call center instead, so this must be something new Apple has set up. He eventually decided I needed to speak to someone at the store (which I already knew, and that's why I called the store's number), and the transfer failed the first time he tried it, but the second time it worked. It still took a couple minutes for the first store employee to realize what I was saying, that I had a reservation, but the phone didn't show up. I was put on another hold before another store employee came on, and he gave me more vague non-answers. At first he mentioned FedEx, and then a while later he mentioned UPS, so apparently he doesn't even know what carrier might bring the phone. He also told me they have no way of tracking what's actually contained in any shipment they receive. In the end, the only thing he would say is "most likely in the next couple days."
I thought Tim Cook was a logistics wiz?
So I just called Apple again, asking when my phone would be available, since it had been more than a "couple days" since Monday. Kristen informed me that once my iPhone wasn't ready at the reservation time, Apple had no plans to get a phone for me or contact me about this ever again. The store (and chat, and call center) should have told me that I would need to keep trying to find the phone in stock and make a new reservation myself. So if I hadn't called today to keep asking questions, I would have never received any phone or information from Apple until the end of time. I can't figure out how Apple could have screwed this up any worse.
Now this, is absolutely ridiculous! I'd be beyond mad especially since you had one reserved already for release day! They certainly need to compensate you in some way (maybe the $100 gift card!) as well as get you a phone asap.
On Friday, Kristen told me she'd set up a special request with the iPhone Upgrade Program team, and I should have a new reservation within 72 hours. So today, I was excited to see an email from Apple that I had a reservation ... until I read it. My reservation is for Monday, October 3. So yeah, Kristen, I "have a reservation" within 72 hours, but the reservation isn't scheduled to occur for another week. I can see the phone I reserved sitting in stock at about a dozen Apple stores across the USA, and they can't get it to me for another week?