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Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund [Updated]

Glad they got the full refund. But let this be a lesson to all of us. Don’t use this service at all. Sometimes it’s better be inconvenienced and make the journey to pick it up myself.

For me, I am going to start taking advantage of the Amazon locker at work. I noticed my upstairs neighbor while a nice gesture is collecting my packages. I sense like they are hoping to hit the jackpot one day if I buy something valuable.
 
Mr. Dee said:
Glad they got the full refund. But let this be a lesson to all of us. Don’t use this service at all. Sometimes it’s better be inconvenienced and make the journey to pick it up myself.
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Sometimes that is just impossible. For example, I don't live close to an Apple store. There ARE some authorized companies nearby, but they often sell outdated products, or lack a great part of the catalog.
 
Joe Dohn said:
Sometimes that is just impossible. For example, I don't live close to an Apple store. There ARE some authorized companies nearby, but they often sell outdated products, or lack a great part of the catalog.
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Well, use UPS or another reputable delivery service that actually stands behind their service. UberEats just sounds like desperate move by the company to find better source of revenue because nobody is using the core service. But if you would rather risk losing thousands of dollars, no one’s stopping you from using it. But this experience is evidence they don’t have it all figured out and criminals know that’s why they are taking advantage of it.
 
Mr. Dee said:
Well, use UPS or another reputable delivery service that actually stands behind their service. UberEats just sounds like desperate move by the company to find better source of revenue because nobody is using the core service. But if you would rather risk losing thousands of dollars, no one’s stopping you from using it.
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I agree that UPS is much better.

But let me remind you that it was APPLE that hired UberEats for the delivery. They did it WITHOUT the intervention of the buyer, or them knowing about it. When the buyer learned that UberEats was contracted for the delivery, the package had already been sent on its way.
 
GMShadow said:
Uber bought Postmates in 2020, hence the 'switch', it wasn't something Apple did.

Not surprised it happened in CA, for reasons listed in the article.
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Not really sure what that means, but since the plurality of apple customers and stores are in California, yes the likelihood is higher the incident took place in California.
 
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szw-mapple fan said:
I would never trust any food delivery services to do phone deliveries. If Apple wants to use Uber they need to mandate signed delivery or at least handing it to the recipient.
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As a driver who has done many Apple Store deliveries, I can tell you that you are supposed to sign for the package. In fact I had one the other day where the customer was not home, but spoke to me through their Ring doorbell and wanted me to leave the package in a safe spot. I refused and took it back to the store because no one was there to accept it.

We are also assuming the customer told the truth.
 
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Jdshewman said:
Why doesn't Apple utilize air tags inside the products when using this service? It will minimize left and in the end it will cost more to replace or even get into a legal battle down the road.
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That is not a bad idea, however, I think most of you don't realize this theft is very rare in comparison to the thousands of deliveries done each day from Apple Stores. Someone mentioned UPS would be better, but they too have drivers accused of theft. Not to mention customers lie as well. So yes, it should be investigated as thoroughly as possible.
 
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jz0309 said:
I used that service in Dec 2021 for my 13 pro max and I had to sign for delivery… is that not required anymore? Must be and that is a stupid move
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FDX required NO signature for iPhone13Mini I received in December last year.
 
rjlawrencejr said:
As a driver who has done many Apple Store deliveries, I can tell you that you are supposed to sign for the package. In fact I had one the other day where the customer was not home, but spoke to me through their Ring doorbell and wanted me to leave the package in a safe spot. I refused and took it back to the store because no one was there to accept it.

We are also assuming the customer told the truth.
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What if you faked a signature? Really curious on the SOP when things like this happens.
 
CarAnalogy said:
It’s almost like this whole trend of tearing down established businesses and ways of doing things in favor of taking shortcuts has downsides!

There’s a reason cab companies require licenses and insurance and all those expensive things. Same as delivery companies. Yeah UPS for example has delivery issues every day but they are (mostly) accountable for those as they have whole systems in place to optimize logistics.

Having some random person pick up an expensive package with no accountability sounds like a great idea for Uber and Apple. They don’t have to pay qualified personnel and pay for the overhead of established business procedures.
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Totally agree. It boggles my mind that anyone would trust an Uber driver considering the lack of qualifications required to be one. I will never forget the losers I saw in LA trying to rent cars for their Uber jobs. Brutal.
 
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CarAnalogy said:
Every time I’ve had an iPhone delivered I had to give a signature even when I would have been ok with them leaving it. There was no option not to. Because if FedEx had lost or stolen it, it would be their problem and Apple might actually believe you and care. But that’s less likely because FedEx is a professional delivery company.
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No signature required for FedEx delivery of my iPhone13mini last Dec.
 
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AbSoluTc said:
I think you go into every thread and post the most obviously agreeable, already said post to get the most likes. However to your post, then you and others would be complaining that you have to now sign for said deliveries.

Do you want your items with convenience or do you want to sign for them?
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ApplesRyummy said:
Totally agree. It boggles my mind that anyone would trust an Uber driver considering the lack of qualifications required to be one. I will never forget the losers I saw in LA trying to rent cars for their Uber jobs. Brutal.
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How many people know Apple relies on Uber to deliver same day service?
 
I use the same day delivery all the time. Ordered the one of the ultras, Niker series 8, cases, homepods, beats, an ipad. never had an issue.
UPS for a iphone 13, wrong house.
Fedex for some reason can't seem to find my address. This guy drove around with an gimbal for 4 days, he was driving by and saw my number. Some GPS mapping service cannot find my house. Most bizarre thing. 911 doesn't have my address either.
 
macduke said:
How this usually goes:

Apple screws over customer
Customer makes a big deal about it online
Apple makes it right with the customer
Apple looks bad

If Apple just skipped straight to the making it right with the customer part, they wouldn’t have to look bad online. But for some reason they keep shooting themselves in the foot. Sure the $2000 isn’t worth the huge PR problem this causes for a company that rakes in untold billions per year.

I’d be pissed too if someone stole $2000+ worth of stuff from me and I wouldn’t take it laying down. And since when is $2000 petty? That seems major to me but I’m not a fancy boy. Inflation is crazy.
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When UPS delivered my iphone 13 to the wrong house, Apple was nonchalant about the status saying it was delivered and me not having it. They told me to wait 48 to 72 hours. When Goldman Sacks issued the dispute, apple was all of a sudden, attentive. Apple was tripping over themselves in setting up a new delivery and reaching out to UPS. When apple doesn't get paid they care. Otherwise they don't
 
maxoakland said:
OK but that person didn’t know that. So bringing up that you would’n’t have done it makes it sound like you’re blaming the person for not knowing what you know
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Strange take - I'm not blaming anyone for anything. I'm just stating that there is a reason why a lot of companies like Amazon and Verizon make you sign for something valuable on delivery. If I wasn't asked to do that for a major purchase, it would raise a red flag to me and I'd just go pick it up.
 
richpjr said:
Strange take - I'm not blaming anyone for anything. I'm just stating that there is a reason why a lot of companies like Amazon and Verizon make you sign for something valuable on delivery. If I wasn't asked to do that for a major purchase, it would raise a red flag to me and I'd just go pick it up.
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Amazon in the UK issue you with a PIN code via email to give to the delivery driver upon delivery for expensive items. I think that’s a really good method as signatures are pretty irrelevant if you aren’t asked to show ID to go with them. Every parcel these days does tend to get photographed on the doorstep of an address too for added proof of delivery. Apple and Uber clearly failed the customer in this thread, I have to say.
 
The-Real-Deal82 said:
Amazon in the UK issue you with a PIN code via email to give to the delivery driver upon delivery for expensive items. I think that’s a really good method as signatures are pretty irrelevant if you aren’t asked to show ID to go with them. Every parcel these days does tend to get photographed on the doorstep of an address too for added proof of delivery. Apple and Uber clearly failed the customer in this thread, I have to say.
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The PIN is even better - wish they did that here in the US.
 
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richpjr said:
The PIN is even better - wish they did that here in the US.
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Yea why do we hate PINs so much. I'd gladly take chip and PIN then someone couldn't even use the card if it got stolen before I'd realize and report it. So lazy we can't take two seconds to enter a 4 digit number? Heck even make it a choice at least with better fraud benefits if you use it.
 
richpjr said:
Strange take - I'm not blaming anyone for anything. I'm just stating that there is a reason why a lot of companies like Amazon and Verizon make you sign for something valuable on delivery. If I wasn't asked to do that for a major purchase, it would raise a red flag to me and I'd just go pick it up.
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I think your instincts in that situation are completely logical and this situation proves that it makes sense. I don’t think everyone would think about it, though. If you weren’t blaming those people for not knowing, I misunderstood what you were getting at
 
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