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Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund [Updated]
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They should have an agreement like they do for UPS. I sent in an iPhone 12PM through UPS. Apple sent me a message that the box was received, and then another one later saying the box was empty. I had the UPS receipt that the box weighed quite a bit, for an empty box. I finally got the trade-in value, but I was sweating it a bit. That someone at UPS would open a box and steal the iPhone in it, seal the empty box, and send it on its was shocking.
That an Uber driver, used to snatching fries from orders would snatch an iPhone and Ultra watch is just beyond... Uber, perhaps, should pay their 'contract employees' more perhaps?
That an Uber driver, used to snatching fries from orders would snatch an iPhone and Ultra watch is just beyond... Uber, perhaps, should pay their 'contract employees' more perhaps?
And some (all?) restaurants actually pay a fee, I read, for using those services. Makes the restaurant make a Hobson's Choice. More people order their food, but their 'cost of goods sold' spikes too, and it cuts into their business. Backed into a corner? And who knows what might happen to the food riding around in an unknown car.
You could tell exactly what model these types of things are from the weight.
While we use DoorDash and Uber Eats for food delivery when we order takeout on weekends, I don’t think I could ever pay the $9 to have them deliver an expensive Apple product same day.
I’m also fortunate enough, that when I do order an Apple product via their site, it’s delivered the next day. So I’d rather go that route. If I absolutely need something same day, I’ll order online for in-store pickup.
I’m also fortunate enough, that when I do order an Apple product via their site, it’s delivered the next day. So I’d rather go that route. If I absolutely need something same day, I’ll order online for in-store pickup.
I have a hard time believing it is this bad. Something is missing from this story. I've never used UE for anything. But even something as insignificant as food delivery with Door Dash...they have tracking of the driver, the driver has to provide proof of delivery to the customer and to DoorDash, and if there is even the slightest problem with an order, or it doesn't show up at all (which I've had happen), its instant customer refund or credits. No questions asked.
I can't imagine UE not operating on a similar level.
So, can I believe this happened? Yes.
Can I also believe there’s more to this than what is simply being alleged/reported? Absolutely.
Waiting patiently for more evidence and reporting.
Can I also believe there’s more to this than what is simply being alleged/reported? Absolutely.
Waiting patiently for more evidence and reporting.
Something isn't right with your story too, because there is no imaginable or believable scenario where they acknowledge that it was delivered to the wrong address AND refuse to refund you.
All you people with suspicious CS stories posting half truths to the internet.
Apple and Uber cannot figure this out. For a million I will consult on how to see this does not happen. OK give the easy first steps for free. Require the delivery to have GPS tracking. Did they actually go to the correct address. Require a signature on all deliveries. Additionally require a photo of the delivered package. Learn copy from Amazon if one is not intelligent enough to figure it out. Obviously Apple and Uber are not the sharpest knives in the drawer. For their lack of do diligence, Apple needs to deliver another order.
Here's what the last two FedEx proof of delivery photos looked like for my residence. I know it's only one photo, but the other one looked exactly the same, so I think the driver uses the same photo for every delivery.
My ? is does UE start driver with just food and other small ticket items. If not, then once this story gets out, people will join Uber and lay in wait for some big ticket item somc they know no one cares about the customer. And I hope people stop using them and Apple since they don't care if thousands of dollars worth of items get stolen.
Yea I've read on here people don't have one for hundreds of miles; although, I don't think Uber would do it if too far. Big ? is did the customer choose Uber. I did two day once but they used the Courier instead of FedEx. It was only a $20 item and it came quicker, but what if it was more expensive?
Yea just that they went to Apple flags it as potentially high value. Only thing that could work but not be financially feasable would be have Uber Stations where the vendors pack it inconspicuously and take it there, so then the driver couldn't know.
Problem is negative gets way more exposure. Hardly anyone will report they got the items perfectly unless something was above and beyond. But negative they are on 27 review sites...
Apple find endless ways to screw people.... Just amazing.
This is why i use cameras with time on my outdoors so that I can be like what now company.
But with apple once the charge back goes through what happens is whatever ID is logged into that phone will be perm banned basically, warranty disabled, apple services, icloud etc will all be disabled.
They can call into apple support and then they get told they need to PAY for the phone LOL
But with apple once the charge back goes through what happens is whatever ID is logged into that phone will be perm banned basically, warranty disabled, apple services, icloud etc will all be disabled.
They can call into apple support and then they get told they need to PAY for the phone LOL
I shared my Apple Store Uber Eats delivery on Fiasco on Reddit too. Two iPhone 14 Pro Max's ordered and only one in the bag. The other obviously stolen by the driver without a doubt. I did go through some pain to get Apple to finally replace/refund as I sprung into action as soon as the Uber driver showed up with an Apple Bag that had a broken seal. I took the bag from him without signing and told him to hold on and went inside to call the Applestore to report the short shipment and by the time they took the report, the Uber driver had left. He knew it wasn't gonna end well for him had he stayed.
The only way to fix this problem is for the Applestore to somehow electronically transmit a pin number to the buyer's phone or email related to the order that the driver has to obtain and enter into his device to release the product. Forged signatures happen will all couriers--it's not exclusive to Uber Eats delivery personnel. No PIN=No delivery. it's not that difficult. This would block drivers from reporting false deliveries that never happened while at the same time also blocking buyers from claiming non-delivery. Problem solved.
FWIW, FedEx and UPS aren't much better. Two months ago I had a signature required iPad Pro pilfered from the shipper box. I didn't notice it at the time of delivery as the driver was obfuscating the side with the broken tape seal and I was on the phone when he delivered. Minutes later when I noticed the clear tape over the tamper-proof tape, I headed straight to the store with the box and surveillance video showing the clear tape over the tamper proof tape as evidence that the package had been tampered with before it got to me. Sure enough, it was a 32oz bottle of Lawry's Seasoning Salt in the box. The $1,300 iPad was nowhere to be found. It took weeks to finally get my money back. Even the credit card dispute was a nightmare.
The only way to fix this problem is for the Applestore to somehow electronically transmit a pin number to the buyer's phone or email related to the order that the driver has to obtain and enter into his device to release the product. Forged signatures happen will all couriers--it's not exclusive to Uber Eats delivery personnel. No PIN=No delivery. it's not that difficult. This would block drivers from reporting false deliveries that never happened while at the same time also blocking buyers from claiming non-delivery. Problem solved.
FWIW, FedEx and UPS aren't much better. Two months ago I had a signature required iPad Pro pilfered from the shipper box. I didn't notice it at the time of delivery as the driver was obfuscating the side with the broken tape seal and I was on the phone when he delivered. Minutes later when I noticed the clear tape over the tamper-proof tape, I headed straight to the store with the box and surveillance video showing the clear tape over the tamper proof tape as evidence that the package had been tampered with before it got to me. Sure enough, it was a 32oz bottle of Lawry's Seasoning Salt in the box. The $1,300 iPad was nowhere to be found. It took weeks to finally get my money back. Even the credit card dispute was a nightmare.
A signature is a MUST. They are not allowed to leave without one. In my case, the driver signed my name and left from what I garnered from my doorbell footage.
I would not have ordered anything that valuable without me having to sign for it. Too many dishonest people, sadly.