Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund [Updated]
- Thread starter MacRumors
- Start date
- Sort by reaction score
This is so ironic, just this week, my wife placed a $350 Chipotle order through UberEats to be delivered to a client. She placed the order days in advance and had a specific delivery time. Right before the scheduled delivery time, she got a notification that the order had been cancelled. Several phone calls later and the GM of Chipotle informs her that the order was picked up by a different driver than what was scheduled, so effectively, another driver came in and took a huge order and went had a nice lunch with their friends.
Crazy.... Yeah, I know stealing food is a thing with Door Dash, Uber Eats and other similar services.
I've done some work for them so know a bit about how it works. But the option to deliver products to people is, I think, a new offering on their part. I know Door Dash let me opt in to start doing that, but I never saw an actual order of that type offered to me to do?
With food deliveries, the usual "scam" they pull with Door Dash is going to pick up a food order from a restaurant, but not tapping the button on their phone that says they received it. Then they can just leave with the food and cancel the order. That causes Door Dash to reassign it to another Dasher, who arrives to find the food isn't there. At that point, there's a good chance they'll just leave and cancel the order too so they can move on and make money on the next delivery.
By the time someone calls in to customer service to report the food missing, or the customer calls to see why the order is taking so long? They can't tell for sure WHO stole the food anymore.
I've done some work for them so know a bit about how it works. But the option to deliver products to people is, I think, a new offering on their part. I know Door Dash let me opt in to start doing that, but I never saw an actual order of that type offered to me to do?
With food deliveries, the usual "scam" they pull with Door Dash is going to pick up a food order from a restaurant, but not tapping the button on their phone that says they received it. Then they can just leave with the food and cancel the order. That causes Door Dash to reassign it to another Dasher, who arrives to find the food isn't there. At that point, there's a good chance they'll just leave and cancel the order too so they can move on and make money on the next delivery.
By the time someone calls in to customer service to report the food missing, or the customer calls to see why the order is taking so long? They can't tell for sure WHO stole the food anymore.
About 2 years ago, in the middle of the pandemic, I had to do something to earn some money. So I did deliveries for DoorDash, so I have a little insight. When you are using DoorDash, as a driver, you have the DoorDash driver app running at all times. DoorDash knows where the driver is located. When you do a delivery, you snap a picture inside the app, and hit submit. I’m sure the metadata of the pic is uploaded, so Door Dash has the time to the second, your device/app info and the GPS coordinates of when pic was taken as proof of delivery. On a couple of occasions I picked up and delivered alcohol. The app REQUIRED me to scan the ID, take a pic of the ID, only then will it allow me to mark as delivered. There are solutions for this.
What is disgusting is that you have two big corporation, saying it’s not me, and the customer has now the burden of proof and is screwed. That’s not right. Apple should immediately make good with the customer and then Apple and UE can work it out amongst themselves. UE is at fault period. I’m sure UE will then file a police report and the driver can be held to account.
What is disgusting is that you have two big corporation, saying it’s not me, and the customer has now the burden of proof and is screwed. That’s not right. Apple should immediately make good with the customer and then Apple and UE can work it out amongst themselves. UE is at fault period. I’m sure UE will then file a police report and the driver can be held to account.
Great Post!
did you deliver any booze to kids wearing beards, stilts and mom's make up?
they then do deserve the bottle of Cutty Sark™!
Easy solution - two factor authentication - delivery personal must get a one time code from the receiver at the time of handing over the package
… and slowly but gradually they are building the society of “idiocracy” movie of 2006. None of the well-paid executives at Apple or Uber eats thought to solve this beforehand. There was a reason that these “easy” “fast” procedures were not an option in the past
Signatures are worthless bureaucracy. We had a delivery on Wednesday, signed for by one of my co-workers that strangely enough was off that day. They said they did not sign for it. We checked the security cameras, you could see where the package was dropped in front of another office door and that person kindly took the package in the morning. They had yet to deliver it to us ( they know us, just slipped their mind ). Package was safely picked up, no worries.
Except that it was signed for by my co-worker with delivery confirmation. UPS driver dropped package and as they left looked at the name plaques by our door and picked the second one down.
Until this person got their money back I would have called my lawyer and sued apple and ubereats for one hell of a lot of money.
I don't want to judge but something is missing here, and sounds fishy I guess.
FYI for anyone who doesn't know, "Uber connect" which is used to deliver packages asks for a pin number once you drop off the package. The person receiveing the package has to provide the code to you to be able to complete the package delivery and mark it as delivered. Without the pin the driver cannot mark the package delivered and will have no other choice other than contacting Uber support or contacting the person who requested the delivery for the package. Uber has rolled out this security for a while now.
It helps with not giving the package to the wrong person or marking it as delivered and taking it basically.
FYI for anyone who doesn't know, "Uber connect" which is used to deliver packages asks for a pin number once you drop off the package. The person receiveing the package has to provide the code to you to be able to complete the package delivery and mark it as delivered. Without the pin the driver cannot mark the package delivered and will have no other choice other than contacting Uber support or contacting the person who requested the delivery for the package. Uber has rolled out this security for a while now.
It helps with not giving the package to the wrong person or marking it as delivered and taking it basically.
If Uber are the courier service as organised by Apple, then of course Apple are liable along with Uber to refund the consumer. I’d be taking this to the small claims court and I’d easily win if this was in the UK.
There seems to be a shocking lack of consumer protection in other countries I have to say.
There seems to be a shocking lack of consumer protection in other countries I have to say.
I buy everything apple related from the official Apple Store , made the mistake of buying an iMac g4 ages ago from another reseller , it had a dead pixel right in the middle , totally unhelpful shop , they’ve gone bust now . Good riddance 😂
I don’t like Uber! I didn’t realise Apple use Uber for some deliveries. Apple should terminate their contract with Uber ASAP.
Last edited:
If you sell your phone and the person who you sold your phone to loses the phone are you liable for a refund?
Not if they’ve received it no. If it gets lost on the way to them via a courier service, it would likely be insured and the courier is liable for the loss.
That’s what I’m thinking. The courier is liable for the loss. Apple for goodwill might step up to the plate, but the courier should have insurance.
Post has been updated to reflect that the OP will be getting a full refund from Apple, whom I presume will be taking up this matter with Uber on their end.
I’m sure Apple will pursue it with the courier but not sure why in this case the consumer is being refused a refund by Apple? Apple are the retailer so they would be liable for the refund initially as the consumer is not the one with the contract with the courier. Apple should then seek reimbursement from their selected courier through the insurance process. This isn’t the sort of thing a customer should have to worry about nor be inconvenienced by.
I’d hope they also investigate who at Apple was communicating with the customer too as they handled this rather poorly indeed.
I would think it depends on the business arrangement and whether apple hired the company or if drop shipping is what a company does.
Is it worrying really? You go from delivery company and then generalize about a reflection of cooks’ values. Best hyperbole in a while.
For what it’s worth, I took delivery at home the other day of a keyboard ordered from the Apple Store at Carnegie Library in Washington DC — and I had to sign for it. On the other hand, the “signature” was done on a phone screen, with my finger, and looked very little like my real signature.
OK but that person didn’t know that. So bringing up that you would’n’t have done it makes it sound like you’re blaming the person for not knowing what you know