I’m curious how much Apple loses closing their online store
Less than they gain from the publicity surrounding the launch
plus the benefit of reducing the chance of cockups, confusion and leaks - or they'd find another way.
I've always thought that it makes Apple look incompetent to have to bring down the whole store to update it. Can't imagine why they can't have everything set up beforehand and then switch on the various new products as they are being announced on stage.
I think the way Apple handles these massive, international, incredibly high media-profile launches makes them look
very competent if you stop and think about the complexities involved. I can't think of any other example where a big brand announces new products
globally and either has them available the same day or - at least - up for pre-order within a few days, and certainly not with the same level of public and media attention (and without their servers going into total meltdown for several days).
You're talking multiple time-zones - from Australia to Europe -
and a large chain of physical stores (only the flagship stores might have stock, but the rest have to brief their staff to ask questions and take orders
preferably at the last minute to avoid leaks). Plus a huge risk of cockups, leaks and bad publicity if any regional online store has a glitch. This is Apple, - if the New Zealand app store accidentally gets updated 18 hours before the launch there will be a massive media circus, or if the Belgian store lists a new model at €120 instead of €1200 they'll have 2000 orders from barrack-room lawyers convinced that Apple is obliged to honour that price. So it's really belt-and-braces time and while there are plenty of ways of making live updates to websites, if the stakes are high and you
really don't want to be at home to Mr Cockup, taking them down, having plenty of time to update and test them and turning them back on at H-hour can't be beat.
I'm sure the drama element plays a significant role, too.