Apple Stores Getting All-New 'Lead' and 'Schedule Planner' Positions

Discussion in ' News Discussion' started by MacRumors, Jul 21, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    MacRumors has learned that Apple is introducing two all-new Apple Store positions named Lead and Schedule Planner. Apple today informed existing retail employees that applications open Monday, July 24, although it appears that select stores started interviewing candidates as early as a few weeks ago.


    Apple says the Lead position will give team members the chance to learn the ins and outs of running an Apple Store firsthand. The majority of a Lead's time will be spent as the Support Leader on the Floor, responsible for managing employee breaks and zoning in the store, and addressing customer concerns.

    Support Leader on the Floor also entails communicating daily objectives, reinforcing store policies, and motivating team members by delivering feedback for career development, according to one employee's LinkedIn profile.

    Apple says Leads will also support opening and closing, and perform a number of other administrative responsibilities, suggesting these employees could be key holders, count and balance cash, and be able to perform overrides when necessary. These have typically been duties carried out by the Store Manager.

    It appears that Store Managers will continue to perform some of those responsibilities, in addition to HR and store development.

    Meanwhile, working closely with Store Leaders, Apple says the majority of a Schedule Planner's time will be spent planning and creating the weekly schedule for the entire store. Schedule Planners will also identify trends and make resourcing recommendations to improve team and customer experiences.

    Article Link: Apple Stores Getting All-New 'Lead' and 'Schedule Planner' Positions
  2. macduke macrumors G3


    Jun 27, 2007
    Central U.S.
    We need more Apple Stores—especially outside of huge cities. There are a lot of gaps.
  3. Osxguy macrumors member


    Jun 23, 2010
    San Jose
    SHould be called an intern to a management position. Or it could also be called a carrot with the hope of management or corporate. I’ve seen this before at other now defunct companies. Circuit city being one. The customer service manager position, you did all the work and non of the pay.... good luck.
  4. Tsuchiya macrumors 68020


    Jun 7, 2008
    Formal titles and positions for roles that have existed for some time...
  5. paul4339 macrumors 65816

    Sep 14, 2009
    Those Apple employees in that pic look very happy... are they finishing their shift or starting their shift?
  6. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    I think you're reading to deep into this. Apple is trying to better the store experience by shifting responsibilities to allow the store and personnel coordinate more efficiently. Companies make changes to configure a smoother operation and divide the responsibilities accordingly. It's not abnormal.
  7. nvmls macrumors 6502a


    Mar 31, 2011
    Oh ok, you should apply!
  8. s15119 macrumors 68000


    Nov 20, 2010
    From my experience, being a lead is the worst job in the shop. All the responsibility and none of the authority. But it's the stepping stone to manager, so....
  9. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    Thanks for your suggestion. Although I am currently employed full time. But I certainly wouldn't mind working for Apple. I can appreciate their work ethic and customer service relations.
  10. Bart Kela Suspended

    Bart Kela

    Oct 12, 2016
    Intern implies short-term, relatively inexperienced and often unpaid.

    By using these titles, Apple is creating two assistant manager positions likely without making them official management nor bestowing the "manager" title.

    In a different industry, they would be called foremen. Some industries do use "lead" as an adjective.

    It might be better off to use these kind of titles. As soon as you slap a manager title on an Apple Retail employee, they will probably start wistfully dreaming about moving to Apple corporate. The chances of that are extremely small, so it's wise not to set unattainably high expectations for upward mobility.
  11. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    Of course, she is the Senior Vice President of Retail for Apple. Her input and guidance would obviously follow suit in employee changes such as these.
  12. iapplelove macrumors 601


    Nov 22, 2011
    East Coast USA
    I live in the smallest state but lucky enough to have 3 apple stores within an hour. Literally one about 5 minutes away. I always felt bad for those that are not fortunate enough to live close to one. They really do come in handy!
  13. Urban Joe Suspended

    Mar 19, 2012
    They prob just got an internal memo stating the iPhone 8 would be months delayed ;)
  14. thisisnotmyname macrumors 68000


    Oct 22, 2014
    known but velocity indeterminate
    Well aren't you a ray of sunshine :) I hope someday you'll move on from your past bad experiences and into a bright new day.
  15. Boatboy24 macrumors 6502a

    Nov 4, 2011
    1 Infinite Loop
    OK, for those playing along at home: "Lead" = Assistant Manager; "Schedule Planner" = Assistant to the Assistant Manager; "VP of People" = VP of HR. Got it? Good.
  16. pat500000 macrumors G3


    Jun 3, 2015
    I wonder what's the intellectual level requirement for these position?
  17. britboyj macrumors 6502a

    Apr 8, 2009
    This sounds like a great way to make people do more work, for less money than the people they're already paying to do it.

    Apple tried this a few years ago with the "Apple Store Leader Program" which would guarantee people an assistant store leader gig after a 2 year "internship" at about $50K a year, depending on region. It appears that's been discontinued for some time and replaced by... Well this.
  18. osxpinot macrumors newbie

    Jan 21, 2007
    This is all about $, don't believe any differently. Basic managers at Apple can make $80k/year. Years ago they had a "lead specialist" position that was eliminated and they hired a bunch of managers to replace them. Now they're realizing how expensive managers are, so they'll just hire "Leads" instead.
  19. kkamann macrumors regular


    Oct 12, 2011
    Perhaps they are riding down the escalator on Planet of the Apps...
  20. Blackstick macrumors 6502a


    Aug 11, 2014
    Sunny South Florida
    Was about $41k. Was a genius for several years, store isn't what it used to be. Moved to corporate IT and tripled my salary.
  21. LethalOptical macrumors member


    Nov 4, 2016
    Dwight: I'm Assistant Regional Manager. I should know first.
    Michael: Assistant TO the Regional Manager.
  22. FelixDerKater Contributor


    Apr 12, 2002
    Nirgendwo in Amerika
  23. Packers1958 macrumors 65816

    Apr 16, 2017
    South Dakota
    You know you have an important job title when you manage employee breaks.
  24. Tech198 macrumors G5

    Mar 21, 2011
    Australia, Perth

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