Your writing would be improved if you deleted "countless" others.
You're welcome. As an assertion, your statement is objectively incorrect, because Apple knows how many total devices have been sold, and how many people have reported failures.
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Apple sued over keyboard design
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Your writing would be improved if you deleted "countless" others.
You're welcome. As an assertion, your statement is objectively incorrect, because Apple knows how many total devices have been sold, and how many people have reported failures.Your writing would be improved if you deleted "countless" others.
My writing is fine. It's yours and whoever complaining that's wrong. You're asserting all is bad when you're wrong.
Your writing would be improved if you deleted "countless" others.
Apple and others just want to bury and discredit reports of the keyboard being utter garbage. Apple likely knew the keyboard would not be as reliable prior to release to the general public, equally it misjudged the volume of the issue.
Apple will simply do what it has in past numerous times over, come to a settlement, replace the same flawed component over and over until it no longer has any legal obligation or the customer buckles and purchases yet another Mac.
Personally I've vetoed all Apple's hardware refusing to reward such a poor behaviour and shoddy design accompanied with Apple's clear greed & disregard for it's customer's...
Q-6
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It's spooked me enough not to buy one until some revision, hopefully at WWDC.
Apple has had numerous class action suits. That’s how all of their problematic designs eventually get fixed.
I went through the iMac G5 with the faulty capacitors, power supply, fans, and graphics card. All of which Apple refused to address or fix.
They’d just stick replacement faulty parts in. All of us G5 owners were essentially just exchanging defective parts with each other. I get yours, you got mine. Apple just shuffled the bad parts around hoping we’d give up and shut up.
Apple finally lost the class action suit, and had to extend our warranty, and actually fix the design problems and replace capacitors on the boards.
Of course, by then, I’d long disposed of my useless paperweight.
Think it was about 3 years after I got rid of it that they lost and had to do the repairs. Maybe it was 2 years? But either way, it was too late.
Unfortunately, it is common that a class action suit forces Apple to fix problems.
So what amount of incidents would be considered reasonable? If this were an issue related to automobiles I think there would be a recall.
I always enjoy reading comments when people try to downplay an issue. Whether Apple sold a million or a hundred thousand laptops, having issues with even 10 to 20,000 of them should require action on their part.
I could understand if it were 5 or even 50, but thousands? Because there are only a handful of people talking about it on this forum, does that mean it is only an issue isolated to complaining MR subscribers?
Yes. You don't know who ISN'T complaining because they don't. People always complain and generally never say anything positive out side the people already on here anyways
If anything an apple hater at best here. my phone is a Samsung Galaxy note 8, I have a windows laptop and a Macbook Pro. Not particularly fond of Apples grip of a walled garden approach. That being said I find the OS to be easier to use for school and battery is easily best in class from a use perspective
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Yep we have seen this already one of the most vocal supporters on MBP had 3 units go wrong but give him his due he was the first to admit itCommon sense dictates that the new keyboard is less reliable than previous models, just by the sheer number of posts across multiple forums.
You can deny it all you want, however the volume of people speaking out illustrates there is a significant issue, nor will you be so smug if your MBP keyboard fails midstream. What you going to do then? blame it on your eating habits
Q-6
dont forget your iphone and your apple watch
also you dont know the stats as well. none of us do. unless your apple.
Got rid of those a while agodont forget your iphone and your apple watch
Tho ironically I am considering buying a X atm
https://apple.slashdot.org/comments.pl?sid=12100382&cid=56603572
"Posting as AC because I work as an Apple service tech during the day.
These systems are probably the worst computers Apple has ever produced. The failure rate on them is astoundingly bad- so bad in fact, that the shop I work for is thinking about getting out of the Apple repair business just because we can't adequately support our customers when servicing these machines. We want to, but our hands are completely tied. It's a crap shoot if we can even get new chassis in stock these days (the keyboard is riveted to the lower chassis, which also contains the non-removable battery pack and a few other components). More and more we've been having to send the entire machine into Apple for servicing, at which point they just send you back someone else's refurb (yes, really, this is becoming an extremely common occurrence when servicing any of their portables) and you get to go through the whole process again when that inevitably breaks.
We've been swamped with these machines to the point that it's been clogging up our service centre for other customers with different machines. On any given week, there's as few as 5 machines awaiting parts (or to be shipped to Apple) and as many as 12. It's usually the keyboard that fails- either one or more keys refuse to work properly, or in some cases we've seen the entire board go tits up and totally scramble the input of the keys (ie, C types Z, J becomes backspace, etc). Other failures include bad or cracked touch bars (don't ask me how these get shattered so often, people keep swearing that they opened up their system one day and it was cracked- I'm starting to think the glass is shattering under the thermal stress from being positioned near the hot end of the system) and logic board failures presumably due to overheated components (we can't perform board level service on these machines, but that hasn't stopped me from putting a few systems under a microscope and poking around- there's a few power related ICs that seem to love blowing up and killing the entire system).
All in all, I've never seen anything like it. Our owner is pissed off enough he's thinking about dropping Apple entirely and pushing our customers to convert. We do service PC laptops, but it's rare we see keyboard issues with those that can't be fixed in 15 minutes using a $30 replacement part. With the MBPs, it's a $900 CAD piece, and you can't just buy one from Apple- you have to go through GSX to requisition one and send back the old part after you've removed it (they REALLY don't want spare parts getting out onto the second hand market). But again, that's assuming they're even in stock. The last time I was able to order a lower chassis was three weeks ago, and we've had to ship in about two dozen systems since then (which won't come back for 1-2 weeks).
Anyways, if you want my professional opinion- stay away from these machines. They're defective by design and Apple is clearly buckling under the service load (we're seeing something similar with the iMac Pro as well). I don't know what the **** they're smoking over there these days, but it's nothing good. A keyboard should not be an integral part of a computer like this. It should be easily removable and serviced without having to scrap half the chassis in the process. Apple ****ed up big time here, and it's finally swinging around to bite them in the ass. They won't admit it though, it's more likely you'll see some reference to a vague repair program in a few months promising to fix "affected" machines (hint: they're all affected).
"
Yet. I give yours until the end of the year. Unless you're using it just for web browsing. In that case until the end of 2019. Hope you have Apple Care.
These forums sure make it look like EVERY laptop fails. I got AppleCare+ on my wife and my MBP 13' 2017. Going to be an interesting 3 years. All this chit chat about the keyboard has me using an external bluetooth keyboard (as I am now) as often as I can.
I belive that what Apple service tech wrote (a couple of posts up) is pretty much consistent with what people complain about here. Every MBP is affected and it is only a matter of time when these keyboards will eventually fail.
I do not think using external keyboard will make a difference. You still get dust + heat/cool cycles, which will eventually (at least from the looks of it) destroy the keyboard.
It is really difficult for those of us who rely on these machines for a living to accept that a primary input device on a premium laptop can fail at any time.
I do not think using external keyboard will make a difference. You still get dust + heat/cool cycles, which will eventually (at least from the looks of it) destroy the keyboard.
It is really difficult for those of us who rely on these machines for a living to accept that a primary input device on a premium laptop can fail at any time.
I was one of those who spoke up against the class action lawsuits on the battery issues. That said, I think this one has a lot better chance of succeeding.
There's folk here who've not had any issues and they then assert (at least from what I can tell) that there's not any real issues because they personally are doing OK, so it must be a small number of folk with issues.
My boss (well, he likes to think of himself as my boss, and I let him continue that delusion!) has a 2017 - only just got it. His keyboards' already having issues. A co-worker has had his his 2016 MBP for over a year now and he's got no problems at all.
What this tells me is that, since my boss's 2017 is barely 2 months old and he's the VP of IT and thus deals with hardware issues all the time from dumb users, that he's got a clue on these things and wouldn't treat his MBP like crap. The fact he's already had issues is telling. Between the two of them the failure rate is 50%.
MacRumors is replete of folk with these problems and folk trying to pretend it's not an issue are fooling themselves. Not saying that every single keyboard will fail in time either, just that there's way too many issues I've seen reported for me to feel otherwise.
I've been hearing about this since several months into the 2016 MBP release cycle - and it's the single reason I went with a 2015 MBP when I purchased mine. Not regretting that one iota. I got ripped apart on a thread here at MR because I dared suggest that the 2015 MBP was a better buy than the 2017 one just for this very reason. Odd that as time goes one I'm now hearing more and more folk unhappy with this keyboard and therefore unhappy with the laptop as a whole.
There's folk here who've not had any issues and they then assert (at least from what I can tell) that there's not any real issues because they personally are doing OK, so it must be a small number of folk with issues.
My boss (well, he likes to think of himself as my boss, and I let him continue that delusion!) has a 2017 - only just got it. His keyboards' already having issues. A co-worker has had his his 2016 MBP for over a year now and he's got no problems at all.
What this tells me is that, since my boss's 2017 is barely 2 months old and he's the VP of IT and thus deals with hardware issues all the time from dumb users, that he's got a clue on these things and wouldn't treat his MBP like crap. The fact he's already had issues is telling. Between the two of them the failure rate is 50%.
MacRumors is replete of folk with these problems and folk trying to pretend it's not an issue are fooling themselves. Not saying that every single keyboard will fail in time either, just that there's way too many issues I've seen reported for me to feel otherwise.
I've been hearing about this since several months into the 2016 MBP release cycle - and it's the single reason I went with a 2015 MBP when I purchased mine. Not regretting that one iota. I got ripped apart on a thread here at MR because I dared suggest that the 2015 MBP was a better buy than the 2017 one just for this very reason. Odd that as time goes one I'm now hearing more and more folk unhappy with this keyboard and therefore unhappy with the laptop as a whole.
I had mine since July and it works fine. You'll be wrong. And do have Apple care for other reasons
Your post basically says ALL keyboards are flawed and will fail within a year of use? I saw that post where you got ripped talking about 2015 being better - lol. My dad has a 2015 MacBook Pro. It has the same keyboard as my MacBook Air 11' 2015 had, I think? I like it a lot but I also don't mind my MacBook Pro's keyboard (2017)
I have to say I really like the screen on my 13' MBP 2017 better than his 15' MBP 2015. We did some speed tests with our SSDs and they were very similar (both have 1TB). His ram was slower Mhz wise but not noticeable.
But I can see why a lot of people would recommend the 2015 over the 2017 because of the keyboard.
I personally like this keyboard but all that I'm reading about it has me inclined to revert to an external bluetooth as much as I can (I have 3+ of them (using one now)) even though I have AC+.
It is my experience people cry wolf a lot - but since this is my first MBP I can't really speak. I purchased AC+ and if this turns out bad I'll sell it back to Apple before AC+ is gone.
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As I stated here or one the other threads. You have 30 to 40 people here complaining vs how many sold? If you include the rMB and the 2016 and 2017 pros you probably have around a million sold give and take maybe? Let's include that 30 to 40 to the 19,000 who signed. That's only 2% that is faulty. Considering how QA works is usually they check one in each batch made that's 20,000 for every million sold. It's also cheaper to fix faulty ones then to do a recall and fix every one.
Naa just no paranoid freak.It's a brave person indeed who declares thusly....Or foolish....
.Plus one. Tbh I'm probably more inclined to just go back to my windows laptop full time which isn't ideal because it's a 17 inch gaming laptop which is quite heavy.
But, even if it is 2% that doesn’t help you if you’re one of the 2% and have to pay through the nose to put it right, does it? Hence lawsuit.
How so? I said that it seems pretty clear that there is a design defect that will take out a number of keyboards - some sooner than others. Meanwhile there will be others still that may end up not having any issues at all - or they might.
My point is that using the position that "my keyboard's fine now therefore there are not any issues" is a foolish one to take given that there are numerous reports out there in the wild that show otherwise.
Understood - I meant that statement as a question, I should have added a question mark - was trying to see if that's what you meant. That's the gist I got from it anyway.
I imagine if I heavily used my MBP 2017's keyboard and it broke, I'd probably change my tune a bit. I feel an obligation to do so just to see because I'm a heavy typist (155+wpm consistent) when I want to be. But I don't want to break the most expensive laptop I've ever purchased.