Some say when u light a candle every week and believe just strong enough it also helps
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Apple sued over keyboard design
- Thread starter baypharm
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Some say when u light a candle every week and believe just strong enough it also helps
So not everyone is going to die, because not everyone is dead?
I think every MBP 16/17 has the potential to fail because of the keyboard. It just depends on how you use the MBP. Some might be running VMs (or Chrome ;-) ) and thus their laptops might fail early cause of the heat generated. Some might only use it relatively lightly and they might never experience the issue.These forums sure make it look like EVERY laptop fails. I got AppleCare+ on my wife and my MBP 13' 2017. Going to be an interesting 3 years. All this chit chat about the keyboard has me using an external bluetooth keyboard (as I am now) as often as I can.
I have seen the same thing happen on my previous MBP time bombs. For e.g., my 2011 failed on me a couple of times but my friend uses the thing even today! But our usage patterns differ massively. He uses it only for browsing and emails whereas I used it as a dev machine.
If the design is flawed, then all MBPs will fail. This is an invariant. It is just that the time taken to reach the failure trigger point will vary.
I thought that was for the failing GPUs - only rather than a candle it was lighting up the oven and sticking the logic board right on in with a hope and a prayerSome say when u light a candle every week and believe just strong enough it also helps
Well when u have apple care you shouldn't be concerned. Don't have to use an external keyboard now. After 3years when it fails u canThese forums sure make it look like EVERY laptop fails. I got AppleCare+ on my wife and my MBP 13' 2017. Going to be an interesting 3 years. All this chit chat about the keyboard has me using an external bluetooth keyboard (as I am now) as often as I can.
But as u were in no need to buy it now u should have easily waited till the next refresh in probably end of June
I thought that was for the failing GPUs - only rather than a candle it was lighting up the oven and sticking the logic board right on in with a hope and a prayer
So that's why they got rid of the Apple symbol on the back of the monitor??? So when it dies, we can't shine a flashlight through it anymore???
lol.[doublepost=1526242045][/doublepost]
Well when u have apple care you shouldn't be concerned. Don't have to use an external keyboard now. After 3years when it fails u can
But as u were in no need to buy it now u should have easily waited till the next refresh in probably end of June
Thanks for the info. These Anker bluetooth keyboards are actually quite pleasant to use. My wife had to have one before she started PhD school in July. So I figured I HAD to have one too.
Is it certain one is coming out this year?Or just not paranoid over a computer that works fine?Some say when u light a candle every week and believe just strong enough it also helps
Well nothing is certain but chances are high that we'll see an update this WWDCSo that's why they got rid of the Apple symbol on the back of the monitor??? So when it dies, we can't shine a flashlight through it anymore???
[doublepost=1526242045][/doublepost]
Thanks for the info. These Anker bluetooth keyboards are actually quite pleasant to use. My wife had to have one before she started PhD school in July. So I figured I HAD to have one too.
Oh yes - there is of course a dark, covert reason behind every change Apple makesSo that's why they got rid of the Apple symbol on the back of the monitor??? So when it dies, we can't shine a flashlight through it anymore???
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Thanks for that; seriously liking the look of that sucker. Got a next day delivery as well - could well be tempted!
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isn't it out of control when Apple charges more than 30 times the price for a **** keyboard replacement?
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Indeed. The way I see it is, there is a price for beauty and thinness. I have a Dell Latitude 3480 given to me by my work and the keyboard is thin but has taken severe abuse from me over the time I've had it and continues to serve well - replacing it would take minutes and probably cost me less than $30. But it is completely plastic, bends easily in my hands, has a terrible screen, runs Windows, and doesn't "look" beautiful.
So while I agree with your statement, there is a price to beauty, however, I do think that the keyboard on my expensive MacBook Pro should be super reliable and the last thing I have to worry about. I have chosen Apple products because they usually are of higher than average quality while looking beautiful.
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amazing how many people still deny this is a major issue
I have to wonder how many work for agencies paid by apple to counter any negative narratives on social media .. I've seen that first hand
I have to wonder how many work for agencies paid by apple to counter any negative narratives on social media .. I've seen that first hand
It amazes me how many people love to vilify Apple and spend hours every day blasting it on Apple forums. I think few here are actually denying that this is an issue from what I can see. Whether or not it is a MAJOR issue is another thing. It definitely seems to be the defining "problem" with this Macbook generation - in the past there have been various problems.
But Apple is not alone in having problems. XPSs have had problems, Surface tablets have had problems (https://www.msn.com/en-us/news/tech...en-flickering-that-cant-be-patched/ar-AAxcPAN), Dell laptops have had problems. So, no, I'm not defending Apple, I just find it funny how people LOVE to vilify Apple and hold it to a standard higher than any other company - then watch as they spend big portions of their lives attacking Apple on forums and bashing anyone who has anything but a negative view of Apple as "sheep" and sub-human.
If this is a big problem then hopefully this lawsuit forces Apple to recognize it and fix it. Because I have a 2017 model.
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Part of it is that people do hold Apple to a higher standard. Apple has always been seen as a purveyor of quality. This is an image that they themselves court and put forth. You as a buyer were willing to pay their "much higher than average" pricing because the quality and reliability of their products was "much higher than average".
But you are absolutely right that all companies have problems - but what is important is how they address them. I think many would say that Apple hasn't done enough, and that charging people for these expensive repairs is unjust. I too hope that the lawsuit forces them to do what is right — people like yourself shouldn't have to use an external kb out of fear that their product might fault (and hit them at an inopportune time with a large bill), and people who have had to pay it already should be refunded.
I say this without snark, but I wish you all the best for you and your wife's MBPs and hope that yours turns out to be one of the success stories.
But you are absolutely right that all companies have problems - but what is important is how they address them. I think many would say that Apple hasn't done enough, and that charging people for these expensive repairs is unjust. I too hope that the lawsuit forces them to do what is right — people like yourself shouldn't have to use an external kb out of fear that their product might fault (and hit them at an inopportune time with a large bill), and people who have had to pay it already should be refunded.
I say this without snark, but I wish you all the best for you and your wife's MBPs and hope that yours turns out to be one of the success stories.
Nice post! I agree, I purchase Apple because I expect it to be above average quality internally as well as externally. I have no problem at all with holding Apple to a higher standard - but it seems like some hold it too high, just to hate on it. But like you, I agree and do myself hold Apple to a high standard. Thank you for your wishes - I appreciate it and hope the same
.It is completely unacceptable to think that a workaround for this issue it to use an external keyboard. That does not solve the root problem. I'm not going to pay for a laptop if I also need to get a third party keyboard on the off-chance the built-in one will fail at any time.
There is increasing evidence to suggest higher failure rates of these butterfly keyboards when compared to previous keyboards in the MBP. Apple even have a support page on their website recommending using compressed air on the keyboard if keys are unresponsive. That is unheard of and, again, not actually fixing the root problem.
I fully welcome any and all publicity regarding this keyboard issue and the class action against Apple for it. It should be a kick in the pants to get on top of it and rectify the problem.
There is increasing evidence to suggest higher failure rates of these butterfly keyboards when compared to previous keyboards in the MBP. Apple even have a support page on their website recommending using compressed air on the keyboard if keys are unresponsive. That is unheard of and, again, not actually fixing the root problem.
I fully welcome any and all publicity regarding this keyboard issue and the class action against Apple for it. It should be a kick in the pants to get on top of it and rectify the problem.
That report in reply 36 above certainly doesn't look good.
I wouldn't be surprised if there are many more similar reports from others who service the 2016/17 MBPro's...
That's why I claim credit for coining the term for this disaster:
KeyGate™
Apple enjoys pushing against the edge of the design envelope.
Only this time, their designers pushed too far.
I wouldn't be surprised if there are many more similar reports from others who service the 2016/17 MBPro's...
That's why I claim credit for coining the term for this disaster:
KeyGate™
Apple enjoys pushing against the edge of the design envelope.
Only this time, their designers pushed too far.
This is a ridiculous lawsuit. They’re crazy if they think they will get people to rule that Apple should compensate them for buying another notebook from someone else. Apple even offered to repair the faulty machines. There’s also this thing called AppleCare which people should really buy when buying $2-4k machines. I never like to buy warranty but there was no way I was going to take a risk on a $3k, 1st generation machine just to save $300. B&H sold standalone AppleCare for $300 before Apple’s price increase from $349 to $379 this year. They also don’t sell it separately through 3rd parties anymore and I believe you only have 60 days to buy it now.
I also don’t buy that Apple knew this was a defective design and just released two generations of it anyway. If this were true they would’ve killed it since repairs and recalls cost them money. They genuinely believed this was a good solution. People should wash their hands and not eat while using a computer. People should also clean their computers with a microfiber cloth after long use to prevent oil and sweat from accumulating on the keys and screen. It only takes less than a minute.
I also don’t buy that Apple knew this was a defective design and just released two generations of it anyway. If this were true they would’ve killed it since repairs and recalls cost them money. They genuinely believed this was a good solution. People should wash their hands and not eat while using a computer. People should also clean their computers with a microfiber cloth after long use to prevent oil and sweat from accumulating on the keys and screen. It only takes less than a minute.
Let me spell it out for you again - they cannot repair these failing keyboards, because everything looks like it is a design problem. They simply replace the keyboards with new ones and it is only a matter of time, before those will fail also.
I'm on my 4th keyboard, 3 replacements... so I'm definitely talking from experience. First three (2016 models) failed with normal use. On my fourth (2017 model) I bought a keyboard cover to protect this fragile thing from these aggressive, aggressive dust particles. Didn't help, after 4 months it is failing again.
Yes, I am guilty of using the laptop. I don't have a bluetooth keyboard. Why should I? I travel. I edit photos. I run Final Cut Pro on a laptop.
No, I am not just "looking at the laptop" as, apparently, judging from some of the post here, I should.
I'm on my 4th keyboard, 3 replacements... so I'm definitely talking from experience.
First three (2016 models) failed with normal use. On my fourth (2017 model) I bought a keyboard cover to protect this fragile thing from these aggressive, aggressive dust particles. Didn't help, after 4 months it is failing again. Yes, I am guilty of using the laptop. I don't have a bluetooth keyboard. Why should I? I travel. I edit photos. I run Final Cut Pro on a laptop.
No, I am not just "looking at the laptop" as, apparently, judging from some of the post here, I should.
Its not a matter of if, its a matter of when your keyboard is going to fail. The amount of people complaining about the issue on the internet would be a tiny fraction of the actual amount of faulty units. Ive got a few friends who are not tech savvy and have had issues with the 2016 MBP, they just took it back to apple to be "fixed".
Let me spell it out for you again - they cannot repair these failing keyboards, because everything looks like it is a design problem. They simply replace the keyboards with new ones and it is only a matter of time, before those will fail also.
I'm on my 4th keyboard, 3 replacements... so I'm definitely talking from experience.
Yes, I am guilty of using the laptop. I don't have a bluetooth keyboard. Why should I? I travel. I edit photos. I run Final Cut Pro on a laptop.
No, I am not just "looking at the laptop" as, apparently, judging from some of the post here, I should.
With all those failures you definitely have more experience. In your opinion what is the cause of failure? Was there a consistent amount of time in between failures? Does your laptop spend a lot of time at high CPU levels? Do you use external monitors (run in clamshell mode)? -- Genuine curiosity from a fellow 2017 owner.