- Feb 21, 2019
I received a brand new iPhone XR and found out there were a few dead pixels on the screen. So we bring it to and apple store and have multiple people look at it and they all say "yes there is a dead pixel". Now it was only one or two dead pixels but its a brand new phone and I would like it to be perfect. They then said the only thing we can do is give me a temporary phone (iPhone 6) and send this phone (My XR) to the apple repair center to get it fixed. Now im looking on the site and it says that no trouble was found and the original product is being sent back. What do I do if I get the phone with the dead pixels on the screen back.