Apple replaced the top case and screen of my 2017 15” MacBook Pro at least 5 times and eventually gave me a brand new 2018 model because I wasn’t still satisfied with the repair: I believe them when they say they loose money on repairs
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Apple Tells Congress It Hasn't Been Profiting From Repairs in Response to Antitrust Probe
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It's a point... they usually do (even a little bit outta warranty) if you whinge enough in a packed store that has a refurbished one sitting out the back (then they'll just refurbish yours and give it to the next whinger).
That said, I once got accused of punching an attendant (in a packed store with 2 kids in my arms). They called security, made me wait 2 hours (kids were impossible). Afterwards, a different person came out with a replacement product saying 'you are lucky they couldn't find any evidence!!! Here is a refurbished one... but we've marked a red flag against you for this incident so you won't be getting any support in the future'. I've since received support. Still no idea where the punch claim came from or whether there's some kinda red flag against me in their system for something that never happened.
lol uh huh... and yet your signature includes:
Seems like it's all a wash as it looks like you have directly benefited from their service. Why is it hard to believe?
No, I know they don’t. I also know for a fact they pay well above 10/hr more than double in most cases.
I know for a fact that's not the case (as I used to work at two separate locations) and the managers I have worked with have only ever said, do what you can to make them happy. Whining gets you absolutely nothing other than testing the patience and goodwill the employee is willing to extend. This is an actual fact.
Apple isn’t under any obligation to sell you an upgradable computer, any more than they would be an upgradable iPhone.
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Just want to say that I have an iPhone 6 with a battery that has the throttle enabled due to an unexpected shutdown and I can tell you it’s not really much slower than another iPhone 6 that I have which has a healthy battery. While I think Apple initially should have been more clear towards the user what was going on the problem was a bit exaggerated I think – it’s only at peak CPU usage the throttle happens so that’s why benchmarks (which pushes the CPU to the max) whould show lower numbers.
For normal usage it’s not really that noticeable I think and I’d much rather have the throttle than a phone that suddenly shuts down.
You clearly didn't look at the website link, did you?
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Did they take the old one from you?
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To believe that Apple would operate in that manner and benefit from that type of behavior long term would require me to believe Apple customers are stupid, constantly replacing expensive equipment only to have it fail, and replace it again, over and over and over. Sounds like an excellent way fo Apple to piss off its customer base and drive itself out of business.
On the contrary, Apple has a huge base of highly satisfied, repeat customers. So I don’t buy your theory.
Having worked for an Apple Authorized Service Reseller, it's hard to believe that Apple wasn't making money hand over fist. The Authorized Service Centers got pennies for warranty service, and paid a princely sum for parts, and especially 'special service tools', and training.
I was told that Compaq paid a hell of a lot more for warranty service than Apple did. They hoped that no one came in for warranty service and they only had a limited number of spare parts. Back in the days, you had to buy a 'spares kit' to get the best price for individual parts, which meant you were stuck with a lot of inconsequential parts that you would be stuck with, literally, for potentially years. We had what seemed to be hundreds of mouse balls, but some parts we had to wait over a month to get, occasionally months(!). Some parts we couldn't get which made some specific repairs incredibly involved. And, yes, some parts that were not quite so popular, were hideously back ordered. I think, in the end, after I quit, they dropped Apple Service completely.
Years later, I did end up working for a Lenovo Authorized Service provider, and it was rather silly. If you didn't say the right things in the 'paperwork', they didn't get reimbursed. It was almost like being a hospital and having to fight health insurance companies for payment... It's like we were a liability, taking money off the table of Lenovo. Hah! We were providing 'local service' and that sold more Lenovo product, sometimes over other brands. Liability? How about brow beating dealers and servicing companies. Good grief...
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At the time I left that authorized provider, they still had an Apple Lisa parts kit. Somehow they were never told to return it to Apple. I seriously doubt they still have it, but it was kind of a trip to see the spares. *shrug*
I was told that Compaq paid a hell of a lot more for warranty service than Apple did. They hoped that no one came in for warranty service and they only had a limited number of spare parts. Back in the days, you had to buy a 'spares kit' to get the best price for individual parts, which meant you were stuck with a lot of inconsequential parts that you would be stuck with, literally, for potentially years. We had what seemed to be hundreds of mouse balls, but some parts we had to wait over a month to get, occasionally months(!). Some parts we couldn't get which made some specific repairs incredibly involved. And, yes, some parts that were not quite so popular, were hideously back ordered. I think, in the end, after I quit, they dropped Apple Service completely.
Years later, I did end up working for a Lenovo Authorized Service provider, and it was rather silly. If you didn't say the right things in the 'paperwork', they didn't get reimbursed. It was almost like being a hospital and having to fight health insurance companies for payment... It's like we were a liability, taking money off the table of Lenovo. Hah! We were providing 'local service' and that sold more Lenovo product, sometimes over other brands. Liability? How about brow beating dealers and servicing companies. Good grief...
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At the time I left that authorized provider, they still had an Apple Lisa parts kit. Somehow they were never told to return it to Apple. I seriously doubt they still have it, but it was kind of a trip to see the spares. *shrug*
What's the bet the loss is only because they had to replace so many main boards connected to butterfly keyboards.
Also - what exactly are the 'security concerns' of setting google maps as my preferred default mapping app? Please do tell me Apple.
Even if it is, I'll take insecure any day over having to copy and paste every address I get in an iMessage. At least whatsapp gives you the option.
Also - what exactly are the 'security concerns' of setting google maps as my preferred default mapping app? Please do tell me Apple.
Even if it is, I'll take insecure any day over having to copy and paste every address I get in an iMessage. At least whatsapp gives you the option.
You have to take a step back and look at the bigger picture. They’re almost certainly including their AppleCare in-warranty repairs. The letter they sent is legally binding. I guarantee they flat out can back it up with data.
The Macrumor article is about the anti trust probe, so yeah, anti trust is the general theme of the conversation.
For the vaping app ban, Apple did explain why and their stance. And like I said, it’s a closed system. Just because it’s closed doesn’t mean it’s wrong.
No, they’re not impossible to repair, but they’re impossible for you and most end users to repair, that is true enough.
So you're ok with Apple and Google being the arbiters of all things related to mobile software? There will be a day that Apple and Google make a decision that negatively affects your work or your hobbies, and as it stands today, there is zero input, zero appeal, and zero ways around it.
Didn’t “whinge” and it wasn’t a packed store. Good try though. Clearly you had a bad experience and you want to project that onto everyone else for some reason. One was given to me through telephone support and the other was in a virtually empty store during a walk up appointment. For an extremely out of warranty computer.
Exactly what Title of SOX are you referring to? Unless Apple has to breakout their repair income and expenses on a published public financial statement SOX is irrelevant. I assume they aren’t compelled by FASB/GAAP to do that because if they were Congress wouldn’t have to make a special request for the info since it would already be public.
Not impossible, just difficult. No different than most other consumer electronic devices of this day and age.
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Lying about financial matters, as has been suggested is illegal. If the CEO of Apple says they operate their repair business at a loss (or don't make any profit) and the CEO is flat out lying, he/she can't claim ignorance.
I’ve only had one experience with Apple Care for a brand new out of the box 3rd gen iPad and it was a negative experience. In contrast, the online Apple Store was great and told me just return it for a full refund.
i'm an AASP and I find it's very much individual stores, both for Apple retail and AASPs.
My local Apple retail can have some real winners - today I had a customer who, under ALW, was told their sticky keyboard repair wasn't covered (it's a butterfly board, so it is), not because it wasn't under coverage, but because it was sold "AS IS". Well, no, "AS IS" sales are still covered fully by ALW, and it wouldn't matter even if it was since they keyboard is under REP. So we got it fixed.
My local Apple retail can have some real winners - today I had a customer who, under ALW, was told their sticky keyboard repair wasn't covered (it's a butterfly board, so it is), not because it wasn't under coverage, but because it was sold "AS IS". Well, no, "AS IS" sales are still covered fully by ALW, and it wouldn't matter even if it was since they keyboard is under REP. So we got it fixed.