Apple doesn’t want or allow you to repair that deemed illegal and can instigate litigation because it coerced the customer to buy higher price of its product by soldering SSD+RAM.
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Apple Tells Congress It Hasn't Been Profiting From Repairs in Response to Antitrust Probe
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I’m not exactly sure what you’re saying, but yes, people should be allowed to buy whatever configuration they want. We don’t need laws forcing companies to make phones that are huge and expensive just so RAM, SSD, CPU or whatever can be upgraded.
The government can draft a new legislation that prevents company like Apple from soldering laptops RAM+SSD that’s used to be upgradable in the future. It is a deep concern of the environmental impact if millions of users are forced to throw away the device due to the defective part of its product. The new laws will help to combat the problem and Apple will be fined severely if the company got caught intentionally developing products that are not user-replaceable.
Hmm, not sure how you can make that conclusion. Paranoia or strawman fallacy.
Anyway, nice chat. Have a good day.
People should not throw away items that can be fixed. Even if it is broken, sell it to someone who will fix it and resell it. You can make a lot of money by selling Apple products even if they are broken.
I think there is some "creative accounting" going on here!
To repair an iPad Pro screen costs over £400!
That is nearly 2 thirds the price of the thing brand new!
It cant cost more than an hour to fix / do the paper work to replace a screen. Even at £20 - £30 pounds an hour for staff.
So how much are Apple charging their internal repair business for screens vs how much are they paying for the screen at build? They cant be paying £400 for the screen component and then selling the whole thing for £650-700? Thats bonkers.
It feels like they are charging internal repairs for components at full retail with markup etc.. Thats crazy.
Or (what I think normally happens) is they give you a new/recon machine and sell your repaired one as a recon and make you pay £400 for a whole machine instead of just the new screen..
Which isn't fair, because you just want the screen replaced which should be a fraction of the cost of the whole device.
It just doesn't make any sense.
To repair an iPad Pro screen costs over £400!
That is nearly 2 thirds the price of the thing brand new!
It cant cost more than an hour to fix / do the paper work to replace a screen. Even at £20 - £30 pounds an hour for staff.
So how much are Apple charging their internal repair business for screens vs how much are they paying for the screen at build? They cant be paying £400 for the screen component and then selling the whole thing for £650-700? Thats bonkers.
It feels like they are charging internal repairs for components at full retail with markup etc.. Thats crazy.
Or (what I think normally happens) is they give you a new/recon machine and sell your repaired one as a recon and make you pay £400 for a whole machine instead of just the new screen..
Which isn't fair, because you just want the screen replaced which should be a fraction of the cost of the whole device.
It just doesn't make any sense.
Don't try to change the responsibility by blaming or accuse the people that it randomly throws away the device because that wasn't the case.
He's just using the same reframing as the industries that use plastic packaging: "problem is the people who throw away the plastic packaging, not the industry that packages everything into it!" Same here: "problem is the people who throw away Apple products that they can't do anything with, not that Apple makes a deliberate engineering decision that limits the lifetime of the product"
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So what.
The only repairs generating revenue are out of warranty repairs.
Repairs generating expenses are out of warranty, in warranty, repair programs and AC+ repairs as well.
You'll naturally end up with a loss, it's semantics and accounting tricks.
And I wouldn't be surprised if AC+ sales are attributed to sales not repair insurance revenue
She says she never spilled anything on it, she does use it outside though.
Also the keyboard and computer work, it's the stuck keys that are the issue - not water damage.
You described the problem as “millions of users forced to throw away the device”. To the extent that’s actually happening, yes it is the fault of those users. At the very least, they should return the device to Apple for recycling.
I have received a completely free new Mac Pro because my 5-year-old cheese grater Mac was deemed unrepairable; a free iPhone because my old one had a barely perceptible bright spot in one corner; a free iPhone because it had trouble connecting via WiFi; a free MacBook Air because a key was sticky; a free watch (upgraded to Series 3 from Series 1) because the battery popped out; and a dead iPad Air (which I had dropped) resurrected by a genius. All free, all out of warranty.
I understand that some folks feel Apple’s repair fees are high, but the few cases where I had to pay for repairs were reasonably priced.
When you take into account all the free stuff they do, it’s easy to see that they might lose money overall.
I understand that some folks feel Apple’s repair fees are high, but the few cases where I had to pay for repairs were reasonably priced.
When you take into account all the free stuff they do, it’s easy to see that they might lose money overall.
Unless they need to break it out in a financial statement Apple is free to define and group repair costs and revenue as they wish. So it isn’t lying it is simply them organizing their internal accounting to suit their internal needs. Internal managerial accounting is not regulated, they are free to set up how they define their operational units as they wish. It’s the difference between managerial accounting (internal use) vs financial accounting (external use).
For sure they spent gazillions on convincing people like you that it's so high tech that it costs more than $350 to produce.
Apologies. Got my numbers wrong on the HomePod. It apparently costs about $216 to produce in parts alone, not counting the years of development.
But check out the profit margin on the original $349 price compared to its competitors — all of which can't come close to the sound from the HomePod.
Now it's selling for $299. It's a bargain.
You are horrendously wrong and failed to understand the context of EOL or defective products that can be prevented from throwing away to the recycle center or any other place if Apple didn't attempt to remove the user-replaceable part like SSD+RAM by soldered to the logic board and the millions of people will less likely dump it to Apple for further inspection that might require replacing the whole thing and increase the level of electronic pollution.
Phones would be much larger if they had to have socketed RAM, SSD, CPU etc. And if people upgraded their phones themselves, Apple would just increase the price to offset the lost revenue, making an already expensive phone even more expensive.
The questions from Congress mostly referred to iOS devices, though Macs are also discussed there and in these comments. But in my post you responded to, I was talking about phones.
And I had an Apple Store replace an Apple refurbished iMac with a new in the box system. They even sold me a memory upgrade at a pretty huge discount. I was happy. I did see someone stomp in to an Apple Store, and yell at the agents and stomp around, and get denied service. I think, if you are sane, and it looks like it wasn't something 'stupid', they have a wide degree of options available.
One time, I saw a 'sorority girl' come in. She spilled 'a little coffee' on the keyboard. The 'genius' took it back, and came back out and said they couldn't cover it. It had multiple spills on it (and more than 'a little coffee', it had soda inside it too), and a dent in the body. It was obviously mistreated. She burst into crocodile tears, but they had a good reason.
Like I'm going to believe Apple is going to do something at a loss
Spot on!
They are not some NGO that does things out of the goodness of their hearts.