Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices

Discussion in ' News Discussion' started by MacRumors, Mar 24, 2016.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple has temporarily stopped offering the iOS 9.3 update for older devices like the iPad Air and earlier and the iPhone 5s and earlier due to installation issues some users have experienced. On older devices, iOS 9.3 requires users to input the Apple ID and password originally used to set up the device, which can lead to the device becoming stuck at the Activation Lock screen if the original account information can't be recalled.

    In a statement given to iMore, Apple says it is working on a fix and plans to issue a new version of iOS 9.3 in the next few days. Customers with an affected device who attempt to download iOS 9.3 during this time will not be able to install the update as Apple has stopped signing it.

    For customers who have already installed iOS 9.3 and have gotten stuck at the Activation Lock, Apple has published a support document with steps on how to solve the issue. Apple recommends removing Activation Lock via iCloud or attempting to enter an Apple ID or password through iTunes.

    Update: Apple has released a new build of iOS 9.3 for the iPad 2 and may be planning to roll out updates for additional devices. Apple has not yet resumed signing iOS 9.3 for affected devices.

    Article Link: Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices
  2. SSD-GUY macrumors 6502a

    Sep 20, 2012
    Apple strategy to force upgrade to iPhone SE/iPad Pro.
  3. anzio macrumors 6502

    Dec 5, 2010
    Innisfil, Ontario, Canada
  4. farewelwilliams macrumors 68020

    Jun 18, 2014
    while an extreme minor case, I'd imagine there is a customer that enabled two factor authentication tied to their only apple device. assuming they forgot the password, that means there's no way to reset and they're locked permanently...?
  5. iOSFangirl6001 macrumors 6502


    Aug 11, 2015
    Well that's not good... Glad our devices are always fairly newer models
  6. npmacuser5, Mar 24, 2016
    Last edited: Mar 25, 2016

    npmacuser5 macrumors 65816


    Apr 10, 2015
    Better have their recovery key.
  7. volcomvenom macrumors 65816


    Jun 8, 2013
    Where game of thrones is based off of.
    Ah someone help me my iPhone 1 is destroyed from this update (tee he he).
  8. TalonFlyer macrumors member

    Apr 23, 2009
  9. Kevin2055 macrumors regular

    Sep 22, 2015
    After so many beta 9.3 releases, I thought apple is careful this time and it should be smooth ...
  10. witherwings macrumors member


    Sep 3, 2010
    Weird, I made a restore on my 5s and it needed activation, and it came out fine! Maybe I was lucky
  11. usarioclave macrumors 65816

    Sep 26, 2003
    That's odd. I can't imagine a reason why Apple would need the original Apple ID password used. Apple already is tracking the current password.
  12. InfoTime macrumors 6502

    Jul 17, 2002
    Wait, an iPad Air is considered an older device???
  13. netslacker macrumors 6502

    Jan 21, 2008
    Updated my wifes 5S and was surprised by the prompt. We had to go digging in some past notes of hers for her password, luckily we found it and got it installed ok. She just rarely uses her password for anything so it was a showstopper until we figured it out.
  14. lobbyist macrumors regular


    Apr 27, 2008
    Montreal, QC
    I've successfully updated a 4S, 5S and iPad4 (and a 6S). All updated smoothly without problem.
  15. Andres Cantu macrumors 68030

    Andres Cantu

    May 31, 2015
    Rio Grande Valley in South Texas
    This is starting to become the norm. Issues with every single update, no matter how big or small.

    By the way, not the first time Apple pulls an update. Talk about embarrassing and unacceptable :(
  16. nezr macrumors regular


    Feb 19, 2010
    Vancouver, BC
    all these beta releases and no one finds this out until now ? lol
  17. tentales macrumors 6502a


    Dec 6, 2010
    Really dude ? I rarely defend Apple, but that's a stupid claim. More likely, it's lack of proper testing, despite the long beta period. If you want to criticize Apple, criticize them for that.
  18. volcomvenom macrumors 65816


    Jun 8, 2013
    Where game of thrones is based off of.
    No kidding, there goes my iPhone 1.
  19. RyanG macrumors 6502

    Sep 18, 2007
    ".. an issue some users..."
  20. scottw50 macrumors newbie

    Mar 24, 2016
    Have to laugh. I have been in the Apple Public Beta program and until the last release of ios9.3 haven't been able to get past iOS 9.2.1 on my Apple iPad 2. With the last release, the update installed in a normal fashion. Isn't software fun?
  21. BSben macrumors 65816

    May 16, 2012
    All my older devices are running it happily, and have done for some time. I wonder what the devices that won't run have in common.
  22. macduke macrumors G4


    Jun 27, 2007
    Central U.S.
    I had my iCloud login screen lockup when I upgraded my 6s. Nothing responded until I locked the phone and unlocked it to try again. The text selection magnifying glass was stuck on the screen where I was trying to type, but I was able to get my password in regardless.

    Probably the FBI intercepted the software and put in a key logger for our passwords, haha. Yeah, that's it!
  23. Swift macrumors 68000


    Feb 18, 2003
    Los Angeles
    Everybody's got their panties in a knot. When there were 12 Apple devices in existence -- I know, I was one of them -- you would download it and it worked. From Compuserve. Or you could take 5 floppies to the computer store, and they'd let you have a copy of System 6 for free! Now, we're in the world of a billion Apple devices. It might take a day or so, but they'll work it out. I updated my iPad mini v2 with Retina, and that went perfectly.
  24. Caromsoft macrumors regular


    Jun 8, 2012
    The upgrade worked OK on our two 5 's (not 5S)
  25. Swift macrumors 68000


    Feb 18, 2003
    Los Angeles
    We're not perfect like you.

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