People will always complain regardless, but if Apple had stayed silent, people would've shrugged it off and think "oh it's just Apple," and moved on. I mean look at iPhone 7 users. We complained a bit when Apple dropped the 7 and 7+ form iOS16, but then that's it. No lingering around since Apple doesn't say anything. We just see it as Apple being Apple.
But this one, for some reason, Apple just kept on making statements over statements, and even sent Craig out, and made some technical reasoning as their excuse. Technical reasons are concrete as they can be quantified, and thus people have things to latch on and question Apple. And if there are inconsistencies, it breaks Apple's weak distortion field.
Another option is for Apple to just say "hey, stage manager is a magical experience and we want the best experience for our new Apple Silicon line" and just leave it at that. No need to get technical about RAM and SSD speed. Or even better, point out how the older devices are still great as well with side-by-side etc, instead of saying they cannot perform well. This is how Jobs was very good at, create a simple narrative "we want to make great products" and leave out the technical mumbo jumbo and create a bullet-proof reality distortion field.
Apple's PR team really needs some new hires.