The facts that iPhone 7 is affected and throttling thresholds were (randomly?) beyond 20% charge level are just inexcusable.
All PR being targeted to overshadow this !!
All PR being targeted to overshadow this !!
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Apple Testifies on iPhone Throttling Before Canadian Parliamentary Committee
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Old batteries are not a "defective component", maybe you have some Duracell batteries around the house that last forever? I'm not an apple fanboy, but that comment is just plain wrong.
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It has to do with protecting the consumer from BS decisions that companies make to pad their bank accounts. The Government is always looking for outliers when it comes to scamming the public. I know the small guys get away with it, but as one guy said earlier, their size puts a bullseye on their back.
Perfectly excusable if you know about safety margins. Apple may have been overcautious with their margins, but best safety requires a phone to try to not shutdown if the battery measured to be slightly suspect.
Apple deserves to be reamed over this. Completely deceitful.
They do. Measure how many hours+minutes a laptop can run benchmarks in full turbo mode (fans full speed) when new, and when near end-of-life when running off the original battery.
You have the first post and I find it odd you didn't catch that the first paragraph by Apple Canada's head of Legal in NO way actually answered the first question, lol.
Famulak went on to explain that Apple is offering $35 battery replacements in Canada, down from $99 ($29 in the U.S., down from $79) ... this while the Canadian dollar has been more the US dollar for 3 days. Don't worry it'll take Apple 3mths (judging from the past 4x the Canadian dollar was worth more in exchange to the US dollar consecutively in the past 10yrs).
Looks like somehow Apple will end up paying one fiddler or another. Cases like this is why Apple's Mail will never evolve
harder to search = less negatively impacting evidence in emails all joking aside something doesn't smell right at Apple with the throttling. "limited" (for less than the length of time the throttling has been doing on before official iOS release to resolve the issue with options for users to disable) is an insult. Make the battery replacements at the cheap price equal to the length of time before the fix is issued.
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Less bureaucracy to go through in Canada vs the USA.
If you really believe an aging battery is a "defective component," then you probably have a fit every time you have to gas up your vehicle, am I right?
Such as ensuring no Consumer related laws have been broken, Consumer Protection for instance.
This is very worthy of government questioning.
This is very worthy of government questioning.
It is totally unacceptable, that a device just over a year old needs to have any special treatment regarding batteries at all.
Apple just gave me a new iPhone 6S Plus as a replacement for my 6 Plus, which the Geniuses supposedly broke when attempting to change the battery. I’d made two government-registered official complaints to the Barcelona Apple Store over a period of two months because they stated they didn’t have replacement batteries in stock.
This might lend support to your theory about iPhone 6/6+ being design defective.
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Marketing or lies?
Then don't buy any device with an Li-Ion battery, as they all require special treatment. Why else are smart battery controllers required to keep them from catching fire?
Wow. They gave you a better model and you’re mad? They are behind in battery replacements everywhere and you think that’s evidence of a defect? Perhaps they wanted to make the squeaky wheel happy. I’m sure you were a customer they really wanted making a scene in a store. My iPad mini4 had a third party keyboard damage the screen. No AppleCare. I didn’t even buy the iPad from Apple. They swapped it out for free, without hesitation. I also didn’t expect that. I thought I’d be paying. I was thankful. Little did I know it was a conspiracy.
People think that Apple didn’t make this clear enough in the update and therefore think Apple were hoping that people would get pissed off with having a slower phone thinking they need a new one, so would buy one instead of going to Apple and asking what’s going on. The face that Genius Bar employees refused to replace batteries when the iPhone had slowed down even with it being slow with the battery not going under the 80% health rate kinda says something, doesn’t it?
Money is absolutely their one and ONLY motivation. As it is any publicly traded company.
To pretend it is anything else is nauseatingly disingenuous. It's like Disney pretending that their only reason to be in existence is so they can create "magical dreams" for children. Yes, sure. That's why their park tickets have gone up in price by ~50% in 4 years. It's all about them dreams.
That people fall for this crap is deeply worrying.
Let me break this down for you. This is the current journey at any given Apple store.
Once you get the part for your phone (iPhone 6/6+ being the longest wait because of a global shortages of phones and batteries) and drop it off for repair, your phone is taken into a repair room that has ~1-8 repair technicians working on phones, and that gets put into a line of 0-60+ phones in need of a modular repair (depending on location and traffic, keeping in mind we have anywhere from 4K-6k open orders) Your phone is then taken by a random tech in a F.I.F.O repair line and worked on.
Now your 6+ battery is held in place by 3 adhesive tabs (2 tabs on the 6), if one of the aging tabs snaps (depending on how deep it breaks) the only option would be to bend/dig the combustible (Samsung exploding phones) lithium ion battery out of your device. Apple doesn’t want to endanger the health and safety of its employees, so the S.O.P is to replace the device with the same model. If we don’t have your globaly unavailability phone in stock we can (in some situations with predetermined units, 6+) replace the device with one generation newer phone for the original quoted price ($29)
The technician that repairs your phone has no idea who you are and will not care due to trying to keep up with the sheer number of repairs and the expected turn around time for that day. We don’t know or care how many complaints you’ve filed we are just trying to make it through the day without a battery having a thermal event that forces us to evacuate the repair room for a minimum of 30 minutes.
The fact that you can’t seem to grasp is that you are not the only person in the world, plenty of other people have waited patiently for a battery to come in without wasting other people’s time.
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I didn’t know that all Li-Ion devices need to be slowed down just after a years of usage because of battery degradation. Otherwise they might catch fire. Thanks firewood. One can learn every day something new here on MRs.
Did you know that different devices have different power systems? That batteries in cars, laptops, and phones are all different, and even behave different in the same device based on individual usage? You know like car tires or something, just with chemicals and electricity. And did you know dynamic power management only kicks in under peak conditions, so not all experiences are the same?
We have so much to learn from one another.
There is a difference between being a aging battery and being a defective battery. My Macbook 2011's battery is a aging battery, doesn't hold charge that well anymore, but it works and doesn't cause slowdowns or crashes. The iPhone 6/7 battery is a defective battery, it causes slowdowns or crashes way before it should be considered used up.
Just because it is a wear component doesn't mean it is acceptable that it is wearinging down faster that comparable products or stop working before it's end of life.
But you would just be fine buying a new tank for your car because it starts leaking and crashing the car at random times or slows down on the highway to a crawl cause you hit the gas too hard after a year or two, am I right?
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Did you know that you can design a product not to exibit those flaws before EOL? We have so much to learn from one another.
Just don't cheap out of buying lower quality batteries, but I guess Apple need that greed margin.
Because my 6 was getting slower and slower in a way that an aging battery alone would not explain it, I began to assume that it was because the hardware was being outpaced by the software, it was suggested to me at an Apple store that I could upgrade, I held off and tried a nuke and pave which helped a little, I had no idea their software was throttling my phone, then the story broke, then Apple dropped the price of a battery replacement and made it easier to get one after the story broke, I did that and now my 6 is perfectly functional without having to spend a pile on a new phone. Transparency issue. That’s probably why.
This is exactly the crux of the issue. Apple doesn't address this at all in their whole "we're doing you a favour!" spiel.
The fact that the throttling starts well above the 80% threshold, during which Apple's diagnostics report the battery as "Healthy" and Apple would refuse to replace it (whether under warranty or paid for).
Combine it with the fact that Apple didn't tell anyone, not even their own techs. Users would never suspect the seemingly fine battery, that would report as "Healthy" even if it were tested, as the culprit for poor performance. That the 7 was included before the 8 was out, and phones under a year old and still under full warranty were being throttled... even when fully charged and plugged in... and Apple recently removed access to battery health info for iOS devices... and Apple makes the batteries a royal pain to replace...
The whole thing is shady. The only reason Apple would win these cases is if the prosecutors don't know to bring up all these technical details, or nobody in the room understands it. It's clear Apple is very good at playing down what they did and won't get into the specifics at all.
Buff. 20% is a 10% safety margin over 10% (which has safety by itself, I throttle at 5%)
In your massive spiel on “technical details,” you neglected to verify that this was actually true before repeating it.
Battery health information was never available as part of iOS, but it has for a long time been (and still is) exposed to third-party apps which you can download on the App Store right now if you want, even for free. For the more technical folks, it even shows up if your iPhone is plugged into your Mac with Console open.