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Apr 12, 2001
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Customers who purchase an iPhone 13 model, an iPad 9, or an iPad mini 6 and restore their new device from a backup may run into a bug that affects Apple Music, Apple said in a new support document published today.

apple-music.jpg

New iPhone and iPad owners may not be able to access the Apple Music catalog and settings or use Sync Library after restoring from a backup.

To fix this issue, Apple says that the devices must be updated, which can be done by going to Settings > General > Software Update. iPhone 13 owners who have already received their devices have confirmed that there is a day one iOS 15 security update that needs to be installed. It's worth noting, though, that the update text does not specifically mention the Apple Music bug.

apple-ios-15-security-update.jpg

This bug only affects the iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, sixth-generation iPad mini, and ninth-generation iPad.

Article Link: Apple Warns That Restoring From Backup Can Cause Apple Music Bug on New iPads and iPhone 13 Models
 
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jclo

Editor
Staff member
Dec 7, 2012
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Wait, so is this implying that there’s going to be some sort of update available for these new devices out of the box? Will they not be shipping with iOS 15? What a poorly worded article by Apple.

Yeah, trying to figure that out. Anyone with one of the new iPhones want to weigh in on this?
 

BuddyTronic

macrumors 68000
Jul 11, 2008
1,731
1,295
Well, whatever is what I would say.

I'm wondering if there was a bug in Apple Music or whatever iTunes you want to call it, previously.

I have a total mess of my music.

About the only thing that works nicely is if I call out for a song and artist or song and album, using Siri.

Lots of headaches with Apple "iTunes" legacy stuff.


IN A NUTSHELL:

Apple needs to go through the use cases of it's customers and see what a real human might be doing to arrange his or her music. It might take you 30 seconds or less to find a problem with the interface. Fix that please. It's a mess.

You say there are "bugs" coming if I update from backup? Well there was bugs before, so why would I care? Seriously.
 

chips99

macrumors regular
Sep 9, 2016
110
215
So do I boot up my phone blow through setup and choose to set up my phone as new then get to the main screen run and update let it install reboot and then reset the phone back to factory and then set up again and transfer from my old phone over to my new phone?
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,502
So do I boot up my phone blow through setup and choose to set up my phone as new then get to the main screen run and update let it install reboot and then reset the phone back to factory and then set up again and transfer from my old phone over to my new phone?
I think that is what you will need to do. I plan on doing a iPhone to iPhone transfer with a backup as a fall back.
 

Shirasaki

macrumors G5
May 16, 2015
14,105
8,782
So for an iTunes library that can be nuked anytime THEY want, Apple STILL manage to f… it up? Seriously? And yet they push another promote for 6 month free Apple Music? I see something not quite adding up here.

And for end users, just download everything again. Really no big deal while restoring stuff from iCloud backup.

Local iTunes library still rocking. No issue here.
 

winxmac

macrumors 6502
Sep 1, 2021
480
650
Is this only happening if restored from local backup or is it limited to iCloud backup restore?

Just asking... Anyway I don't have an iPhone 13 series device...
 

Ninjaman

Suspended
Jul 13, 2021
329
328
Blah. I was going to transfer iPhone to iPhone. Guess I’ll setup, activate, update the restore and update from cloud?
 
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