Apple Watch Ranked Highest in Smartwatch Customer Satisfaction by J.D. Power

[ThaRuler]

This is proof that AW is overrated and an absolute flop. Kill it already Apple!!

 

[Chupa Chupa]

The upper market share, I meant
Fitbits are smartwatches? They call itself the Blaze a Fitness Watch.

If you look at the actual JD Power press release they do differentiate between activity bands and smartwatches and conducted to different surveys. The do not explain in the release how they determined what was an activity band and what was a smartwatch. But the Blaze is closer to the AW than, say, the Flex which is completely "dumb". The Blaze even boasts GPS, absent on the AW.

 

[Tubamajuba]

Uhm, I didn't buy other smartwatches. I'm saying I'm 100% satisfied with MY purchase, and didn't say a thing about any other brand. Also, please cite the competing watch which will unlock a Mac running Sierra out of the box?

Yes, but other smartwatches aren't made by Apple, which instantly makes them superior to the Apple Watch- at least to many people on these forums.

 

[IJ Reilly]

I think there was a lot of hype for the Apple watch as a fashion item, and when it finally launched as a less than fashionable smart watch, there was a collective groan.

Just like the pent up demand for larger iPhones, people wont shut up about it until Apple offers a round smartwatch

Hype? Collective groan?

Speak for yourself, my friend.

The roundhead mania continues. Already noted.

 

[Thunderhawks]

One thing I don't get: Watch has 852 and 5 stars and Samsung has 842 and 2 stars. Yet, LG has 827 and also 2 stars.

This seems odd, unless I'm missing something.

Yes, 3 stars for Samsung and LG.

But seriously folks: Who cares?

Those who have any of these watches and like them are fine and those
who don't care about an aWatch are fine also.

Great to be alive.

 

[CFreymarc]

My spider sense is tingling about that too. I think it's because of the way they worded the question (deliberately or not) - "Smart Phones purchased in the last year". The majority of Pebble owners would have purchased over a year ago, so are eliminated from sharing their satisfaction. Sneaky, maybe.

A lot of "industry survey" pools are very political involving who and who not to invite to the party. Pebble is an upstart and may not have lauded the survey company with the right salutations to be listed.

Bigger companies have entire PR departments with a "Director of Sucking Up" as one former business partner of mine often called anyone in a "corporate relations" position.

Years ago, Palm had the same problem not even being mentioned in surveys while others were throwing everything short of payola to market survey companies to get a piece in their news feed.

 

[dk001]

Samsung doesn't tell us Galaxy S7 or Note 5 sales. Therefore they are dismal. Same for S6, S5 and Note 3. All dismal sales.

And? Someone states something that could be taken as negative about the AW and the first thing you do is point fingers?
Wow.

 

[KALLT]

From looking at the scores, it seems like all watches are rated more or less the same. I don't understand why a with with a rating of 5 points above the average (on a 1000-point scale) is rated 5 starts and a watch of 5 points below the average only gets 2 stars. Not to mention that the 2-star device is actually second in consumer satisfaction. Something here is really weird here. Its like, 'A is 2mm higher then the average, so her is REALLY TALL and B is 2mm shorter, so he is a TINY PERSON'.

I was puzzled by this a couple of years ago as well. The average ‘dots’ given in each category did not even add up to the total number of dots either. Samsung had a better mark on average, but the iPhone was rated better in almost every category, yet the ‘average’ was still lower. There was no clearly discernible logic underneath it. I cannot find the study for this year’s award, so I cannot see whether this is still true.

The feeling I got back then was that the dot rating seems very arbitrary and the actual point scale has such minuscule differences (+/- 10 points on a 900 scale!) that the result appears very inconclusive. You could certainly go for either of these products, based on these ratings. To be perfectly honest, I do not give a toss about JD Power awards.

 

[ericwn]

It's the most expensive. Owners can't afford embarrassing themselves by admitting dissatisfaction

I think the folks who were really dissatisfied returned their purchase within the return window already.

 

[arnette]

I'm wondering what the standard deviation is per model's scores.

 

[dk001]

Yep. It's another just what the heck is it really trying to show us JD Power survey.
Personally I tried an Apple Watch and an Urbane. Both okay but ended up getting rid of both.
Currently use a Fitbit.
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I'm wondering what the standard deviation is per model's scores.

GIGO.

 

[a.gomez]

This is like the guy with a D is smarter over the guy with an F

 

[Phoenixx]

It doesn't matter how much they sold. It's the personal user satisfaction that counts and I'm very satisfied with it.

Now all Apple need to do is make an iPhone worth buying.

 

[GenesisST]

Yes, 3 stars for Samsung and LG.

But seriously folks: Who cares?

Those who have any of these watches and like them are fine and those
who don't care about an aWatch are fine also.

Great to be alive.

I don't care, was just wondering about the minor difference in the numbers but major difference in the stars/circles (That has been answered (Answer: they are not related)). Making my brain understand, that I do care about!

 

[BPresh]

All well and good, but who's buying these watches? Tim Cook won't tell us, so you can be sure that sales are dismal, otherwise he would trumpet them to the heavens.

And separating them from fitness bands seems pretty silly, as they overlap so much. The market for the Apple Watch basically consists of those who want a fitness band and those who want notifications.

A satisfied customer is all very well, but if there are only a ragged band of the faithful few, then the watch will flop, I'm afraid to say.

No, you aren't "afraid to say it," it's what you've been actively rooting for.

 

[Glideslope]

And all those smart watches cost relatively the same and have the same features. Right?

Otherwise it would be like saying Ford festa owners are more satisfied in their cars than Tesla p85d owners.

LOL. I know. After reading the article I'm like, "Honda Rates highest in Customer Satisfaction in Accords." Still an expensive toy.

 

[I7guy]

No, you aren't "afraid to say it," it's what you've been actively rooting for.

But isn't happening.

 

[AppleScruff1]

Woah... there is a significant difference between Apple and everyone else, yet the average would imply that Apple's share also equals all the others combined too. I've very happy with mine and wear it daily since I got it.

How significant is 10 points out of 1000 which is the edge Apple holds over Samsung?

 

[Karma*Police]

yes, but they only wear the dress once


but yeah, the article is misleading and the logic behind JD Powers statements is.... questionable. There's not much wrong with the Apple watch, I would expect users to overall be satisfied with it.

but the survey results show that pretty much everyone is close to equally happy with their watches, with Apple watch having a very slim lead (and that can also be attributed to other things besides purely the watch, like brand power and recognition that Apple has most other companies don't).

I believe sure, the Apple watch users love their watch. But how the hell did JD Power jump to conclusion that the near closness of the results puts the Apple Watch at a 5star but the closest alternative at 2star? this REEKS of Apple marketting influence especially since the Sales of the watch (Extrapolated over the last two quarters financials) have taken a serious dive after initial launch and is not the hot seller_

Possibly... I don't always trust these surveys. I just know that my wife and I love it.

I'm not sure how you extrapolated that Watch sales "have taken a serious dive after initial launch." It enjoyed 2 consecutive quarters of solid growth followed by a seasonal slowdown after the holidays, in line with iPod's seasonal fluctuations.

Here's a more in-depth article and analysis of Apple Watch sales:

http://www.aboveavalon.com/notes/2016/6/29/apple-watch-is-already-a-10-billion-business
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That's like saying. Oh i just bought a new car, but I just got sweet wheels for the car. I'm so addicted to the wheels that the wheels now cost more than what I paid for the car...

Um, no. Your analogy is just another nonsensical car analogy.

 

[dk001]

I don't care, was just wondering about the minor difference in the numbers but major difference in the stars/circles (That has been answered (Answer: they are not related)). Making my brain understand, that I do care about!

There are an awful lot of consumers out there who feel the JD Power is a true picture of how other consumers view an item. Look at the vast number of times it is touted in an automotive commercial.

 

[aussieinjapan]

Im a mac user (have been for a long long time) but I use the samsung gear s2 because:

1) its round and the benzel is easier to use than the nob on the side of the apple watch for left handers
2) can go 2 or 3 days on a charge
3) heart rate works for me (I have hairy arms)
4) cost me 1/2 of the apple watch

 

[Zirel]

And? Someone states something that could be taken as negative about the AW and the first thing you do is point fingers?
Wow.

Samsung doesn't tell how many Gear watches they have sold.

Because nobody buys that s---, and presenting sales less than 1M would be a joke.
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One thing I don't get: Watch has 852 and 5 stars and Samsung has 842 and 2 stars. Yet, LG has 827 and also 2 stars.

This seems odd, unless I'm missing something.

DUH!

Because the AW is about the average (3 star), and those are below.
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And all those smart watches cost relatively the same and have the same features. Right?

Otherwise it would be like saying Ford festa owners are more satisfied in their cars than Tesla p85d owners.

No, the Apple Watch has easily the best feature set.

And not half-assed implementations.

 

[BeardMan7]

Now all Apple need to do is make an iPhone worth buying.

Yes, but this will not happen this year, if we believe the rumors.

 

[raj]

Seems bogus. No Pebble results.

 

[BeardMan7]

Seems bogus. No Pebble results.

A kickstarter project doesn't matter. They don't sell enough to appear in this list.