Apple Watch screen shattered

Discussion in 'Apple Watch' started by egghead6398, Jul 10, 2015.

  1. egghead6398 macrumors newbie

    Joined:
    Jun 24, 2010
    #1
    Sigh....so today I dropped my apple watch from bathroom vanity and shattered screen. Called Apple to get an idea for the cost of repair, and I was told $329. I have the one with sapphire crystal. Apparently it can shatter even if it's only from 2.5ft drop to bathroom tiles. And of course I forgot to get Apple Care. Hope some of you can learn from my mistake. Please get Apple care while you still can. Does anyone know of alternative (affordable) route to Apple's screen replacement?

    Thanks in advance.
     
  2. haudvereor macrumors newbie

    Joined:
    Jul 8, 2015
    #2

    Sorry to hear about your screen.
     
  3. 3under2 macrumors regular

    3under2

    Joined:
    Apr 23, 2015
    Location:
    Stockholm, Sweden
    #3
    Sorry about your screen. My Rolex (also sapphire crystal) has fallen twice in the 15 years I've had it and shattered both times. It happens and it sucks :(. I hope you are able to find a not so expensive solution.
     
  4. JPIndustrie macrumors 6502a

    JPIndustrie

    Joined:
    Mar 12, 2008
    Location:
    Queens, NY
    #4
    Make an appointment at an apple store, be honest/nice and beg for any help they can provide. Sometimes they show mercy and allow you to add Apple care retroactive if within a certain time period from purchase. I know they do this with iPhones sometimes with broken screens. You'll pay the $69 + $79 + tax or whatever it is but it is the best case scenario (hopefully they can initiate a replacement process from the store)
     
  5. Beards macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #5
    How long do you get after purchase of your watch to add Apple Care?
     
  6. dhlizard, Jul 11, 2015
    Last edited: Jul 11, 2015

    dhlizard macrumors G4

    dhlizard

    Joined:
    Mar 16, 2009
    Location:
    The Jailbreak Community
    #6
    I believe it is normally 30 days
     
  7. psylence2k macrumors 6502

    Joined:
    Nov 16, 2012
    #7
    Can't you just call in and add Apple Care ? or order it online ? that's what others on here have said

    in that case I wouldn't know how they would be able to know your screen is shattered at the time of buying the plan.
     
  8. psylence2k macrumors 6502

    Joined:
    Nov 16, 2012
    #8
    I remember hearing 60 days for the watch.
     
  9. iConnected, Jul 11, 2015
    Last edited: Jul 11, 2015

    iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #9
    Here we go again. :rolleyes:

    Attempting to commit fraud is wrong. Encouraging others to commit fraud is wrong.

    In the UK, both acts are also criminal offences.

    Would-be insurance fraudsters also get added to databases that are shared across the financial services and other industries.

    Being on these databases can affect your ability to buy products from online retailers and to get financial services including loans, credit cards, mortgages, bank accounts, etc, etc.

    When these things happen and you don't have AC+, the best advice is to be honest and pay what's needed to have Apple fix it properly.

    If you like the idea of AC+, it's best to buy it at the same time as your Watch, so that it's covered from the very moment you receive it.
     
  10. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #10
    Very bad luck with your Watch :(

    Don't mess about: have it repaired by Apple.

    Anything else will be false economy, not least because if you have it repaired by anyone else, you will void your warranty - which still has a long time left to run.
     
  11. zmunkz macrumors 6502a

    zmunkz

    Joined:
    Nov 4, 2007
    #11
    True, but also drammatic. Apple is free to arbitrarily set the repair prices and the AC+ price, so "rightfully due" isn't exactly a real thing. I say if they don't bother checking when you call, then they aren't worried about it. They know their products are priced high, and it can be difficult for people to afford them, and they are often happy to cut their margin on customers here or there in order to win them back for another purchase. In fact, I suspect that is why they are so lax in checking things like this.

    So anyway, yeah it wouldn't be fully on point to do this, but it is hardly a big moral failing either.
     
  12. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #12
    It's 60 days. Definitely.
     
  13. rockyromero macrumors 6502

    rockyromero

    Joined:
    Jul 11, 2015
    #13
    This is a lesson to me on what procedures are available and also to continue to keep my Spigen case on the watch.

     
  14. friedmud macrumors 65816

    Joined:
    Jul 11, 2008
    #14
    Really? So, fraud is fraud unless it's not because it's defrauding a big company that can take it.

    Defrauding someone, anyone, is most definitely a moral failing... regardless of who it is.

    I personally wouldn't want to associate with someone who would do such a thing. I mean, how do you know when they might decide that YOU can "take it" and they might turn their fraudulent ways against you?

    The best advice here is to go to the Apple Store and be honest and nice and see what your options are.
     
  15. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #15
    In Europe, it's not Apple who foots accidental damage bills, it's an insurer. And insurance fraud is a criminal offence.

    Insurers adopt zero tolerance policies and won't hesitate before adding names to the cross-industry anti-fraud databases. They have no sympathy with people who think that "it's hardly a big moral failing".

    And if you think that any fraud costs inadvertently incurred by Apple aren't ultimately passed on and borne by honest paying customers, think again.
     
  16. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #16
    Did you happen to purchase it with a credit card and it has been less than 90 days? If so, you might be able to file a claim with your CC company to get reimbursed the $329 as many major credit cards offer a 90-day accidental damage coverage.
     
  17. Roller macrumors 68020

    Joined:
    Jun 25, 2003
    #17
    OP: Did you buy the watch using a credit card? Some will pay for replacement for accidental damage for a specific time period after purchase. If that's not an option, I suggest that you take JPIndustrie's advice above. I don't know if any third parties are offering to repair Apple watches for less than Apple charges. At the moment, iFixit only sells a replacement battery. It may be that other repair services will appear if enough Apple watches are sold.
     
  18. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #18
    As I said, using any third party repairer will likely void the Apple warranty in respect of any future issues. Stick with Apple.
     
  19. phpmaven macrumors 68040

    phpmaven

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #19
    If you don't think that committing insurance fraud is a "big moral failing", then I would say that there's a pretty big moral failing in your thinking.
     
  20. AppleWes macrumors 6502

    AppleWes

    Joined:
    Oct 9, 2013
    #20
    Wow, talk about lack of integrity.
     
  21. rockyromero macrumors 6502

    rockyromero

    Joined:
    Jul 11, 2015
    #21

    There may be a middle ground between living with the damage and trying to circumvent the system.

    It's called talking.

    Some call it negotiating.

    It may be just connecting with the Apple reps, face to face, human to human.

    An accident happened.

    A loyal Apple user wants to stay loyal.

    A great Apple company wants to stay great.

    The world and forums are watching.

    Reasonable people stay reasonable.

    Its always worked for me.

     
  22. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #22
    It's already out of warranty having been shattered (hence you pay for the "out of warranty" replacement). But, yes, paying the $329 (better yet, to be reimbursed by filing a claim with your CC company if it's been less than 90 days) allows you to keep the warranty.
     
  23. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #23
    Indeed there is. It's called paying for the repair.

    There's also a product that you can buy to cover for such eventualities. If you have it, you only have to pay the deductible. If you don't, you pay the full repair cost.

    This is not complicated.
     
  24. Orr macrumors 6502

    Orr

    Joined:
    Oct 8, 2013
    #24
    Sapphire crystal has always been prone to shattering. Somehow on MR, the notion (amongst a bunch of folks who never previously wore a mechanical watch) became commonplace that sapphire was seemingly indestructible. It's great for keeping your watch face devoid of scratches. Will generally break just like anything else if dropped from a certain distance onto a hard surface.
     
  25. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #25
    Not sure what you're trying to say. Apple does not routinely offer free replacements, even if you're honest about what happened.
     

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