You need to speak to a manager. It's the manager who can make it happen, not some lowly Genius.
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Apple Watch screen shattered
- Thread starter egghead6398
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You need to speak to a manager. It's the manager who can make it happen, not some lowly Genius.
No, genius's CAN make it happen. I will confirm tomorrow when im at my apple store, ill also ask the 2 friends I know that work at apple stores. I know when applecare plus was announced, this was a "hidden feature" that the genius/frs team found out about when the first customer came in with a broken phone and when paying the replacement price and setting up replacement device, it asked them to add applecare plus. It was the only exception to adding applecare plus after the phone was purchased and 14 days were up.
I know apple now gives you 60 days to make up your mind, so I can they might've removed that option, but I dont think they would. People are stubborn, dont see the value in applecare, **** up and then bitch about it. This is their way of going "well you can pay replacement price, and we will make an exception and sell you applecare so if this happens again your not out another $200+, just $50-80" depending on device
I picked up my apple watch today. It turns out they just replaced the watch (without the strap) instead of fixing the screen. The final charge came to $355 with tax. I asked (nicely) to talk to a manager and pleaded my case to add applecare, but they wouldn't budge. I was told their system wouldn't allow it even if they wanted to do it. They told me if it breaks again maybe I should think about buying a new watch with applecare this time. I am still hopeful that Amex (purchase protection) will take care of me this time, but I am little miffed with this whole experience. I feel like $700 apple product (that you wear daily)shouldn't break that easily (it was literally 2.5ft drop). I now understand sapphire crystal is more prone to shatter than ion-x glass (iPhone screen), but I don't know if average consumers are aware of this. I feel like there is going to be lot more angry and frustrated people out there soon...
Wow! $329 for a tiny piece of glass. If you stop and just think about what else you can get for $329, you realise just how massively expensive that really is.
Sorry for being off topic, but I think that this post by rockyromeo is just being payed less attention than it should. (But then again many of you morally confused people have been raised by the wrong system and it's not entirely your fault). You have my respect, rockyromeo.
They replace the whole thing. You're not paying $329 for a tiny piece of glass.
I don't mean to be rude, but what you feel that it "shouldn't" do is kind of beside the point, really. Dropping glass or crystal objects onto hard surfaces is unavoidably risky. It doesn't matter if it's Apple who made the gizmo; you drop something onto a hard surface - even from just a few feet - and the object experiences instantaneous thousands of Gs worth of (negative) acceleration when it hits the floor, because the floor does not yield. Very hard, rigid materials will crack with high probability under such conditions, it's how the laws of physics of this universe works.
Only advice that can be given is, don't drop your stuff. And: if you still drop your stuff, take responsibility for your own actions. Don't project blame onto others, because you're the one who dropped your expensive thing. In short, be a man instead of a child.
Assuming fixing just the screen (as opposed to replacing the whole watch body) actually costs $329, you first have to realize how hard it is (no pun intended) to manufacture high quality sapphire, cut and polish it to tolerances. THEN it's not just the front crystal being replaced, it's also the capacitive sensor layer (with the force touch thingamajig functionality) AND the OLED display layer as well, together with an integrated ARM microcontroller and ambient light sensor, plus assorted circuitry and flexband connections. So it's quite a bit of stuff really.
And yeah, it's still expensive of course, but spare parts prices are always inflated. If you were to build a car entirely out of spare parts (assuming the entire chassis can be bought as a spare part, which I kind of doubt), it would cost like half a million dollars...
technically you are.. they give you a new watch but they take your old one back which has fully functioning internals.
iPhone replacements are in the $200's, why is the watch $329??
It's a freak thing. Sapphire is pretty tough, but at just the right angle it can shatter. Likely it hit along a cleave. I managed to hit it against the rough edge of a steel rail and it took off a small slice of the anti-reflective coating. Fortunately it's along the bezel and not very noticeable, so I don't intend to use one of my two AppleCare+ repairs on it.
I dropped an iPhone from about 6 feet up once and it survived unscathed. I dropped an iPad about 2.5 feet, it hit the side of the wall, and the screen shattered. It's all about the angle sometimes.
Out-of-warranty replacement is $299 for iPhone 6 and $329 for iPhone 6+. However, the OOW replacement price for the Watch Sport is cheaper at $229 (vs. $329 for the SS model).
Thanks for the update. Let us know what Amex does. Hope it works to your favor this time. We do our major purchases using Amex but I don't think have ever needed to take advantage of their program.
I get being miffed at dropping the watch and having to go through the whole repair/replacement thing, but don't understand your comment about Apple and producing $700 product that can break. I mean if you dropped an expensive vase from 2.5 feet that cost $700 and it shattered would you feel the manufacturer of the vase was at fault for making it breakable? The sapphire glass face is no different really than the sapphire glass faces on Rolex or other brands. Same thing would happen.
As far as people being educated about the weaknesses of the two materials, it's been pretty well discussed in the media. In any event we know the Sport watch has basically the same ion gorilla glass that cellphones have been made with for years and scratching is it's weakness and to it's strength is ability to resist shattering better; where as the AW with the sapphire glass is great against scratching but no less susceptible to breakage than any other luxury watch out there with sapphire glass. Apple makes improvements on things all the time and looks to always find better materials to use for the consumer but gee nothing they make is indestructible. Hope you don't feel picked on over this because I do appreciate your sharing your experience from the shattered screen to the repair of it to what Amex will do. It's really a learning experience for all of us. In any event glad you have a watch back on your wrist. Did you miss it while it was off?
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It's interesting because I don't usually wear a watch, and I didn't think I would miss it but I did. Caught myself lifting my arm few times to look at my empty wrist. And I am grateful for everyone's help on this forum. Without it, I wouldn't have learned about the Amex purchase protection. Now I just have to be careful and not whine like a child.
It's interesting because I don't usually wear a watch, and I didn't think I would miss it but I did. Caught myself lifting my arm few times to look at my empty wrist. And I am grateful for everyone's help on this forum. Without it, I wouldn't have learned about the Amex purchase protection. Now I just have to be careful and not whine like a child.
Glad to hear you got it replaced. Technically, it's not a repair, but I think that Amex will still cover it. But be sure to ask if the warranty extension will apply to the new watch.
Amex can only pay out up to the purchase price plus tax. So if you charged $749 to the Amex card for the Watch and they reimbursed you $329 for the out of warranty replacement, you have $420 left for a future claim. This is enough for another OOW replacement.
One word. BULL.Sorry about your screen. My Rolex (also sapphire crystal) has fallen twice in the 15 years I've had it and shattered both times. It happens and it sucks
Sapphire crystal's claim to fame is scratch resistant but not shatter resistant so yes, they can and do shatter.
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Please, please, please don't compare an Apple Watch in ANY iteration to a Rolex. Please don't do that. The comparison is exceedingly insulting to Rolex watches.
Seeing as how I own both and didn't return my Apple Watch 6 days in because I couldn't afford it, I can compare them to each other if I very well please
.Moving on, nothing to see here!
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Yes, and mine did most recently when I dropped it on my travertine tiled kitchen floor ... Grrr.
My point was that even high end watches break. It happens.
All he did was report that the sapphire crystal on his Rolexes shattered, not directly comparing the two with respect to quality, workmanship, etc. You don't need to get so worked up over this.
Oh. Someone crashed into my car a few weeks ago but they only replaced the wing mirror because that's what was damaged.
How funny that Apple replace and charge you for a whole new watch when it's only the glass that's broken. I'd be incredibly annoyed if VW had tried to charge me £27,995 for a wing mirror.
Can you please stop trolling this forum. You're not adding anything of either substance or value in any of your posts.
Thank you.
@egghead6398 Im glad they replaced it, i didnt think they would replace the screen especially this soon.
I confirmed with my friends and my store that apple removed the buy applecare plus at time of incident because they extended applecare to 60 days. Also a lot of people were just paying the repair price and never adding applecare plus at time of incident. It was also a lot to manage on the backend and didnt go smoothly as much, so apple got tired of making adjustments all of the time and just axed it.
Sucks, i know a bunch of stubborn people who did take advantage of the buy on incident.
I confirmed with my friends and my store that apple removed the buy applecare plus at time of incident because they extended applecare to 60 days. Also a lot of people were just paying the repair price and never adding applecare plus at time of incident. It was also a lot to manage on the backend and didnt go smoothly as much, so apple got tired of making adjustments all of the time and just axed it.
Sucks, i know a bunch of stubborn people who did take advantage of the buy on incident.