im going to copy and paste something that i wrote just now on another forum, in hopes that it will help others who are in limbo.
"ok im going to try and make this brief LOL.
so, i've literally been back and forth with tmobile for a week because of my account and this watch. i found out on another forum that certain styles were shipping this month, so i called them yesterday to cancel my previous one and to change it to a different color (one that ships 10/19). well after 3 reps yesterday someone finally 1.found my order, 2. completed my order and was told it would ship between 10/19-10/23. 24+ hours go by and my account via the app only shows that my order was cancelled (the old one) so i call them up to see whats going on. first rep could even find my order(s) second rep found them, but transfered me to the WTS department bc i kept getting this error with my eSig. 3rd rep told me to wait an hour and then sign the esig bc there are technical difficulties on tmobiles end. ok coo, i waited an hour and 30mins lol. i click the link and BOOM 'you have nothing in your cart' so by now i am livid and i call them back and i tell them to cancel it bc i dont want to be on that heavy backorder list and i dont get a device until Dec. i'd rather try my luck and get one at a store. well the rep i got wasnt letting that happen and she worked some magic, resent the esig document, it loaded properly and i was able to sign it. my card got charged instantly, and i got the confirmation text. i am due to have my device shipped by today. so with that being said, i noticed that when i signed the first 6 (yes...6) esigs that another window pops up with your confirmation. i NEVER got those the first 6 times...not even on the original day i ordered on 9/27. if any of you are having issues with your device and you didnt get that last screen, i would suggest you 're-sign' your document or, call them and have them resend it to you. i hope this helps someone. like i said, my new device will be shipped today and my account finally reflects that online and via the app