Apple Watch Will Have Extended 45-Day Refund Period Tied to Heart Health Features

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Nov 30, 2018.

  1. MacRumors macrumors bot

    MacRumors

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    [​IMG]


    While the Apple Watch typically has a 14-day return policy, Apple will honor refund requests related to upcoming heart health features for up to 45 days after purchase, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers in the United States.

    [​IMG]

    The document, obtained by MacRumors, states that Apple Stores will refer these requests to Apple Support, so customers will need to contact Apple by phone, email, or online chat to initiate a refund beyond the usual two-week period.

    Heart health features include the upcoming ECG app on Apple Watch Series 4 models and irregular heart rhythm notifications on Apple Watch Series 1 through Series 4 models. A separate Apple document obtained by MacRumors indicates that the ECG app, and likely the notifications, will be enabled in watchOS 5.1.2.

    Apple Stores are not required to inspect the Apple Watch if a customer has a heart health-related refund request greater than 14 days after purchase, so it sounds like as long as a customer mentions the ECG app or irregular heart rhythm notifications as the reason for the return, Apple will honor it up to 45 days.

    Apple's document does not provide any further details, so it's unclear why this policy exists. While the ECG app and irregular heart rhythm notifications are regulated features, the extended refund policy is not mandated by the FDA, according to a spokesperson for the agency. Apple did not respond to a request for comment.

    Perhaps this is simply more time for customers to try out the heart-related features. Apple cautions that the ECG app is "not intended to be a diagnostic device or to replace traditional methods of diagnosis," and "should not be used to monitor or track disease state or change medication without first talking to a doctor."

    To take an ECG reading from the Apple Watch, users will need to place a finger on the Digital Crown while wearing the watch. The reading is completed in 30 seconds, allowing users to determine whether their hearts are beating in a regular pattern or if there are signs of atrial fibrillation.

    ECG and other heart data will be collected in the Health app on a paired iPhone 5s or newer running iOS 12.1.1 or later.

    Article Link: Apple Watch Will Have Extended 45-Day Refund Period Tied to Heart Health Features
     
  2. AngerDanger macrumors 601

    AngerDanger

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    #2
    Oh, thank God! I've been using an early version of the upcoming WatchOS update, and it hasn't been able to detect even one of my hearts… :(

    ECG.jpg
     
  3. jav6454 macrumors P6

    jav6454

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    #3
    And before all that happens we need 5.1.2 to drop.
     
  4. Mansu944 macrumors 6502a

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  5. ersan191 macrumors 65816

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    #5
    Maybe they expect it not to work very well?
     
  6. iLoveDeveloping macrumors 6502

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    Ireland
    #6
    Great news, well done apple, I sure there will be many people buying it not realizing it’s US only, having only read about it online or word of mouth.
     
  7. oris macrumors newbie

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    #7
    The 45 days should begin after 5.1.2 is released. I was not able to see if it worked during all this time.
     
  8. BeyondtheTech macrumors 68020

    BeyondtheTech

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    #8
    With all the recent chatter about the Apple Watch, something tells me it's going to drop today around 1PM Eastern. Anyone want to place some bets?
     
  9. kstotlani macrumors 6502a

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    #9
    $ 1
     
  10. iMi macrumors 65816

    iMi

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    #10
    I don't think so because the device received FDA approvals, so it had to be tested and shown to be accurate.
     
  11. liberte1776 macrumors regular

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    #11
    Nice to see this. Now how about blood pressure monitoring?
     
  12. tl01 macrumors 68020

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    #12
    Is this a real screen shot??
     
  13. Stephen13 macrumors newbie

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    #13
    Also, the 45 day return policy should only apply to new Series 4 watches purchased on or after the release of iOS 5.1.2.
     
  14. AngerDanger macrumors 601

    AngerDanger

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    #14
    ;)

    ECG can't find heart process.gif
     
  15. tl01 macrumors 68020

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  16. kstotlani macrumors 6502a

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    #16
    The only reason I traded in my 3 was because of the new ECG feature. Apple is not keeping its promise if it cannot deliver. They should take back every watch if they are not able to do what they showed in the demo. Also, why are you negotiating on their behalf. The battery life on the 4 is really bad. My 3 would give me 2 1/2 days with 10-20% left. Series 4 gives a day less.
     
  17. Paul830 macrumors newbie

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    #17
    Agree with some previous posts...This return policy should apply to those of us who purchased a series 4 before the ECG app was active...we didn't have the opportunity to test this feature out for 45 days. If I had known this, I would have delyed my purchase. If the app doesn't work to our liking or is not accurate then we early adopers are stuck!
     
  18. balderoine macrumors member

    balderoine

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    #18
    My 14-day period just ended yesterday on my aluminum series 4 and I felt regret not going for the cellular space black model. Looks like it's my time to shine. Lmao :D
     
  19. groadyho Suspended

    groadyho

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    #19
    It received a clearance to be used not approval of anything from the fda.
     
  20. oris macrumors newbie

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    #20
    exactly
     
  21. tromboneaholic Suspended

    tromboneaholic

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    #21
    Battery life on Series 4 is as good or better than Series 3. I get 2 days on a charge, and sometimes 3 days depending on usage with Series 4.

    You might want to take a look at the complications you have on the watch face, such as heart rate, that can contribute to battery consumption.

    Series 4 battery life can be used for sleep tracking without worrying about charging every day: Apple Watch Series 4 Sleep Tracking
     
  22. L-Viz macrumors 6502

    L-Viz

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    #22
    I saw that coming the moment, they announced this "feature".

    ECGs have to be done in a serious safe way, not by a toy.
     
  23. Texas26257 macrumors regular

    Texas26257

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    #23
    I agree this should work or you get a refund but to say if you o my knew how the hell did you not know
     
  24. kstotlani macrumors 6502a

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    #24
    I am not getting the kind of battery life that you have mentioned. My watch drains even if I am not wearing it. Never used to happen on my 3. It would probably take 3% off for the entire night if I didn’t wear it. Now on 4 it takes 20% overnight.

    1. Watch face - infograph with calendar, weather, time from another zone, wife on speed dial, workout, timer, activity and battery life.

    2. I play soccer for 90 mins twice a week. 30 minute workout maybe 2 other days.

    3. Pillow app for sleep. I stopped using the auto sleep feature since I thought maybe that is affecting battery life but no difference.

    4. Sometimes my watch dies at 10%.

    Maybe I need to take it to the store. I get 1 1/2 days of battery life with 20% remaining.
     
  25. recoil80 macrumors 68020

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    Jul 16, 2014
    #25
    Bought a Nike+ series 4 yesterday at the AS and they told me I can return it until January 20th but I think it is a standard policy during holidays as people buy gifts.
    I had a series 1 42mm before and went for the 44, the display is huge, the os is really fast and battery life seems great as I lost about 20% in 10 hours. It is pricey but it is damn good!
     

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69 November 30, 2018