It also should be obvious that switching to a phone that doesn't support iMessage should make messages go through as texts instead of simply blocking them.
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Apple Will Face Lawsuit Over Phone-Switching iMessage Issue
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It also should be obvious that switching to a phone that doesn't support iMessage should make messages go through as texts instead of simply blocking them.
Apple is not in the business of ****** you up. High customer satisfaction is one of the things that put them where they are, and it's high on their priorities.It was a tactical "mistake"
I'm just so sick of hearing all these apple apologists that believe Apple is a sweet and caring company.
They are profitable for a reason folks.
They will f you up if you get in their way.
That doesn't mean every customer is satisfied.
I have no illusions about Apple being sweet and caring. But the idea that Apple is setting up ways to f me up is just you being paranoid.
Again it's not Apples fault those users are choosing to send messages to an outdated former iPhone users iMessage account any more than it is Google's fault because my Google+ friends can't send messages to my 6+ using iMessage.
Completely reasonable lawsuit. Weird that anyone thinks it isn't.
Here's something that might help you understand the problem if you don't.
Imagine that you swapped from AT&T to Verizon, and that AT&T sort-of released your phone number so that you could use it on Verizon, but nobody at AT&T was able to text you anymore.
It's the exact same thing but I swapped it from being about swapping phone manufacturers to swapping phone carriers, that way you can see this without the bias you feel regarding Apple or Google or Samsung (I imagine your bias regarding phone carriers is substantially less.)
Here's something that might help you understand the problem if you don't.
Imagine that you swapped from AT&T to Verizon, and that AT&T sort-of released your phone number so that you could use it on Verizon, but nobody at AT&T was able to text you anymore.
It's the exact same thing but I swapped it from being about swapping phone manufacturers to swapping phone carriers, that way you can see this without the bias you feel regarding Apple or Google or Samsung (I imagine your bias regarding phone carriers is substantially less.)
That's not entirely true at all. You could disable it by turning off iMessages before getting a new phone, and then switch your SIM card. The downside, of course, is if you lose or damage your phone before you're able to do this. While I do think the tool should have been abailable on day one for those people, I also think many of these complainers should have switched it off before getting a new phone. We're literally talking about flipping one switch. It's not difficult.
Let me get this right. She sets up her iPhone to intercept all messages and forgets to undo this when she gets a different phone. If you forget to turn off call forwarding can you sue? Unless she tried and failed to turn off the iMessage intercept, I think it is a bad joke.
I always just turned off iMessage on my phone. There was a short period of time where this stopped working last year, but there was a fix sometime last year to correct that and it started working again as intended.
No. Imagine you were on AT&T with a phone number of 123-456-7890. Now, you leave AT&T without notifying them and start with Verizon, forcing them to give you 123-456-7890 on their network (not possible, but work with me here). Now, there are 2 numbers floating around out there. Where do the calls go? Who is on the hook? You for not telling AT&T or AT&T for not simply releasing your number after several weeks of you not answering a call?
Didn't she also file suit against the US Post Office citing that they didn't forward her mail when she moved across town?
OK, I bite and use that analogy. So you move house and instruct the post office that you are moving and sign the forwarding agreement. Or in the case of a phone, sign a new agreement with a phone company. So you sign the contract (insert the sim).
You don't receive your mail (text). You call the provider (post office and sender who sent you the important business papers) and they confirm it has been sent and there is not a problem.
You realise this a few times and you go in circles with the provider (post office).
You read in some forum that this is a known issue with this post office and the only solution suggested is going back to your old address and intercept a letter at least once so you can instruct the mail man to check your signed agreements.
You call the customer support of your post office countless times but they would refuse to acknowledge the oversight.
Now you missed that important letter, letters you didn't even know existed and you may have lost business in the process.
Would you sue?
I don't think Apple has had a lot to apologize for to date. But this one is a problem. I think they should have to fork over some cash in this case just so they keep their priorities in order. They should have fixed this a lot sooner.
I am not necessarily agreeing with her stance, however, apple doesn't notify the end user in any form that they must disable imessage once moving to another platform. That is the problem here. Further, up until two days ago, there was no way to disable it once the end user has moved to another platform without moving back to iOS, at least temporarily.
As far as personal damages, again, while I don't necessarily agree or know the entire story, plenty of people use messaging as means of official communication. Apple and others have toured imessage as the safest form of messaging out there. it is, apparently, something that not even those monitoring transmissions can easily track. Its notnsurorising to me, then, that so many are using it. I couldn't tell you what prompts them to decide to later dump the platform though.
I would need a bit more information to decide if this is frivolous, like so many are claiming. There very well may be verifiable monetary damages. I simply don't know.
See the guy just below you. His experience seems to contradict this.
My understanding is that if your old friends who still had iMessage tried sending you (the switcher) and iMessage, the message would go into limbo. However, if someone with an Android tried to send you a text, there is no way it would go to iMessage-- how would iMessage even get invoked? If it actually did work that way (it doesn't), then the carrier would be entirely at fault, because only the carrier owns your number.
I understand this problem, but I fail to understand why the sender's iPhone didn't try and send the iMessage as an SMS when it failed to be delivered, like it has always done. In fact, when my friends don't have any data available, my iPhone will just send as an SMS right away.
What is broken when you switch from an iPhone to a different device that the above doesn't automatically happen?
What is broken when you switch from an iPhone to a different device that the above doesn't automatically happen?
sorry but no. This is an example of what happens when a company shear arrogance mix with intentionally refusing the fix the problem for 3 years gets them.
Chance are all the other manufactures could come after Apple for lost sales they got because customers left iOS and then could not get SMS so they blamed their phone for the issues and went back to Apple because SMS just worked.
That tool is 3 years OVER DUE. So yeah Apple should lose on this one. I would not be shocked if they get hit with an even larger lost of intentionally refusing to fix it after it was found out.
explain ota automatic ios downloads to me?
explain why it took them years to offer this solution (which dosent even work for every country)?
explain why they released this software when it was obvious there were would be issues when people would move to another phone?
While restoring your phone back to factory settings, you should have the option of turning off imessages.
Also, what is wrong with automatically deactivating imeasage when a number is ported? If you restore to a new iPhone you will prompted to turn of imessage anyway.
Also, what is wrong with automatically deactivating imeasage when a number is ported? If you restore to a new iPhone you will prompted to turn of imessage anyway.
Apple is and isn't at fault at the same time. They could be considered at fault because their messaging system is what did not send the message which it should have if iMessage wasn't available and "Send as SMS" is enabled, they could be considered not at fault because the recipient never told them they weren't an iOS user anymore and disabling iMessage before switching to a non-iOS device avoid the issue.
Depends - is there a check/balance on ATTs side to see if you're using that #?
Did ATT promote the fact that if you use their service, they can divert your call to not cost you anything vs putting through the call and having the minutes come off your monthly allotment?
Was there any communication at any point when you signed up or started using that # that if you wanted to use that # elsewhere, you would NEED to inform them.
If you're going to go with a bad analogy and take it a step further, I think I can start to shoot some holes in it
Yeah but that clause could be ambigous, running in favor of the party who did not draft it... Ie the consumer
The problem from an end-user perspective is that Apple didn't fully or properly convey the information that an end-user need do anything. End-users didn't know it was going through iMessage first then SMS, they assumed it was two separate systems like Blackberry Messenger is to SMS
The main problem being, Apple would be damned if they did and damned if they didn't.
Apple does't automatically send as SMS after a certain time, and the iMessage gets stuck. People sue for missed messages.
Apple does automatically send as SMS after a certain time, and people sue because Apple is now causing them to use their text messages instead of iMessage.
Best thing that Apple can do, is to make iMessage platform independent. Put it on Android. Put it on Windows Phone. Put it on Blackberry. Then, this lawsuit wouldn't matter.