Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Will Face Lawsuit Over Phone-Switching iMessage Issue

Kilamite said:
Okay I follow that much, but what you're commenting on is what happens when my iPhone doesn't have any data, it'll send as an SMS. When my friend's don't have any data, my iPhone knows that, and it'll send it as an SMS. It happens really quickly too - as soon as a friend left his home WiFi and was in a data black spot outside his home, my iPhone right away started sending them as SMS.

If my friend turns his iPhone off, my iPhone knows and switches to SMS. So taking out the SIM card and putting it in an Android device will do the same thing. What has Apple broken that makes that no longer work?
Click to expand...

ive had imessage tell me right away that my message will go through as imessage and indeed show it delivered as imessage but then some minutes/hours later it was changed to a regular text and i paid for an international text.

with your last paragraph it seems as its intentional.
 
Funny how everyone becomes an expert about this type of stuff after reading half the article lol
 
hagar said:
The replies in this thread are exactly why Apple fanboys have a bad name.

Apple is clearly in the wrong here: either on purpose to lock people into their ecosystem, or by being incompetent and unable to fix this sooner.

This de-register-tool is completely unnecessary: if someone wants to send an iMessage to someone who has no longer an iPhone, the Apple Server can figure this out very easily: if the message cannot be delivered it should notify the sender so he/she can try again as a green SMS message. Done.

It's that simple. Apple is control over the devices and the server. The whole chain. So technically this solution does not make any sense. They made a big mistake here, and this lawsuit is entirely justified.

If you buy an 800$ dollar communication device, you want to be able to send messages with it, even to friends that don't have an iPhone anymore. This is ridiculous.
Click to expand...
Very well said!

I agree this might be a frivolous lawsuit, but the overall reasoning/justification of it makes sense.

iMessage is great when it works, but I've experienced issues when it can't send and won't auto-switch to SMS. Even to other iPhone users (who aren't getting cell signal at the moment the iMessage is trying to go through).

Seems like a simple issue that Apple hasn't bothered to bring up until now.
 
samcraig said:
Depends - is there a check/balance on ATTs side to see if you're using that #?

Did ATT promote the fact that if you use their service, they can divert your call to not cost you anything vs putting through the call and having the minutes come off your monthly allotment?

Was there any communication at any point when you signed up or started using that # that if you wanted to use that # elsewhere, you would NEED to inform them.

If you're going to go with a bad analogy and take it a step further, I think I can start to shoot some holes in it ;)
Click to expand...
iMessage fixes the double charge for text messaging issue. Even if she could prove damages how much was saved as a result of using iMessage? Additionally, she could've turned iMessage off on her phone completely and opt to pay for the SMS and data associated with those same text messages. She could've avoided this by simply letting her friends know to send texts to her phone number directly.
 
I kind of think this is a good idea. Not at the face value of suing for something that seems so frivolous but because the customer relations department, or whomever "recepts" the customer complaints just plain ignored what was a real problem for those that changed over. And for it to take years to correct is plain arrogant, ridiculous, and uncalled for.

Apple has never really needed to hang on to customers as their products are pretty good and their products sells without needing backdoor schemes. Maybe those customers that left were ones that were going to larger screens or getting features that only the jailbreak community could get compared to that of Android. I can't believe they didn't know that was a problem for them. I rather believe that they were trying to punish them for changing over.

But no matter what.. I think this sends a good message to them to be more in tune to their customers and respond in real time to their needs.
 
I agree that its good Apple have provided this tool. Whether it was a deliberate ploy to cause issues for people who move to Android or whatever, well I doubt it though who knows.

What is stupid is a lawsuit over this, but then we are talking about the American Legal System.
 
Jamalien said:
I do agree that Apple is at complete fault for this issue and acted for years like they didn't care about the matter. However, still don't think it is lawsuit material as problems always occur when switching from one platform to another
Click to expand...

I know what you mean. I kept listing texts when I moved phones. Android, WP, it didn't matter.... Oh wait, that never happened. Android and WP singer do that sort of thing.
 
hagar said:
The replies in this thread are exactly why Apple fanboys have a bad name.

Apple is clearly in the wrong here: either on purpose to lock people into their ecosystem, or by being incompetent and unable to fix this sooner.

This de-register-tool is completely unnecessary: if someone wants to send an iMessage to someone who has no longer an iPhone, the Apple Server can figure this out very easily: if the message cannot be delivered it should notify the sender so he/she can try again as a green SMS message. Done.

It's that simple. Apple is control over the devices and the server. The whole chain. So technically this solution does not make any sense. They made a big mistake here, and this lawsuit is entirely justified.

If you buy an 800$ dollar communication device, you want to be able to send messages with it, even to friends that don't have an iPhone anymore. This is ridiculous.
Click to expand...

In theory that would work if the other phone is offline, which is unlikely, and since the number is registered for iMessage still, logic suggests that the new phone needs the software to receive it.

Read the instructions.
 
doelcm82 said:
So they stick it in the queue with all their other high priority issues, and they get to it when they've worked through their highest priority issues and their higher priority issues.

There are probably some people who are angry with you now. The issues that affect them are not getting enough attention because you wanted this one to be done first.
Click to expand...

That gets you max out at 6 months.

You still have another 30+ months to explain away. So same answer as before.
 
AdonisSMU said:
iMessage fixes the double charge for text messaging issue. Even if she could prove damages how much was saved as a result of using iMessage? Additionally, she could've turned iMessage off on her phone completely and opt to pay for the SMS and data associated with those same text messages. She could've avoided this by simply letting her friends know to send texts to her phone number directly.
Click to expand...

You realize I was making absurd commentary on a bad analogy that was presented?

Oh. maybe you didn't?
 
Yumbo said:
There is NO iMessage server.
Only an activation server.
Messages are NOT stored.
Click to expand...

Ah, so their code looks something like this:

Code: 
try {
   RelayMessage(iMessageSender, iMessageRecipient);
} 
catch (Exception RecipientNotFound)
{
   // TODO: Reply to sender with error message - SJ 12/5/2010
   // Someone should get to this - TC 3/4/2011
   // Do you or do you not want a watch???/?? - JI 3/6/2011
   // Ah ***** - TC 11/10/2014
}

:D
 
EricHvk said:
There was a solution. Turn off iMessage from your phone before you switch. If you have switched put your sim back into said phone and disable it.
Click to expand...

1. Wouldn't work if phone was stolen.
2. Wouldn't work if phone was lost.
3. Wouldn't work if phone was broken.
4. Even if the user still had the phone in many cases it would not work, as stated in the article.

There are lots of frivolous lawsuits against Apple all of the time, this IMO isn't one of them. Of course with the caveat of not knowing how much in damages they are asking for...
 
Lucy in The Sky with Diamonds.....

Judge Lucy, you again? LOL. Even if Apple is found liable for damages ( Judge Lucy Again and her Jury Instructions) by the time the appeals process ends the plaintiff will be in Attends. :apple:
 
I don't know what amounts should be involved, but Apple DID do wrong and people WERE harmed by losing messages. Apple should have planned for this eventuality ahead of time.

I wouldn't sue over it personally, but at least it's not a fictional claim.
 
Yumbo said:
What happens when SEND AS SMS is not turned on by Apple senders, and who may be using ID instead of number.

What happens if phone dies before disabling iMessage.

What happens when one doesn't call AppleCare to deregister your number, which was and is still possible before this week.
Click to expand...

What happens when it fails to register with some posters the fix you mentioned doesn't always work?:rolleyes: The phone number belongs to the customer, not Apple. When the customer chooses a different phone other than an iPhone, iMessage should not even be an issue for the customer. But it is. That's the problem.

charlituna said:
The issue isn't about not being able to use iMessages. It's that if you didn't erase your iPhone before removing the sim/service iMessage wouldn't turn off so other folks sending you messages off an iOS device could send you plain texts.

Which Apple has been able to fix for a while, if you called them. But they are trying to reduce call volume etc for things folks can self serve thus they created this tool to do it yourself. Just like they changed up booking appointments online so you don't get that option if it's something like you forgot your gmail password cause that is not an apple issue
Click to expand...

As has been mentioned, that fix doesn't always work. It has been noted to work some of the time, 45 days later, and sometimes not at all. It also isn't well known to the general populace. The fact is no one should have to jump through these hoops to change phones. I really don't see how someone could argue with that.
 
martygras9 said:
A bit shocked by the amount of support Apple is getting on this forum. I love Apple as much as the next guy, but they're clearly in the wrong on this.
Click to expand...

You think this is bad? You should head over to AppleInsider forums and look at the number of crazies over there. I would be willing to bet real money that there are some racist remarks over the judge being Korean and she is doing this as a favor for "Samscum" since they are a South Korean based company.
 
WilliamLondon said:
:rolleyes:

Really? I think it's more a case of the trolls coming out to defend someone for eating nuts when she has a nut allergy because the bag of nuts didn't warn her there were nuts in it.
Click to expand...

Then why did Apple create the Deregister tool, if it wasn't a problem?

gavroche said:
I wish i had so much time on my hands to think up creative names to make fun of Apple users.
I know, here's a thought... actually discuss the merits of the case/article..?
Click to expand...

Did you by chance dismiss my first sentence in that post? Or did you immediately want to get into a solo shouting match to defend something Apple acknowledged as a problem.
 
Apple were not blocking messages they were failing to deliver them. I see that as a key difference.

Shouldn't it be the Sender of the message who files suit since it was their message that wasn't delivered?
 
RRmalvado said:
The Deregister tool was a long time coming and should've been introduced at around the same time iMessage was.

But shockingly, here come the Applelogists!
Click to expand...

It wasn't even realized to be an issue until quite a while after iMessage - and it was also something that seemed to be unintended. Yet, somehow it should have been released WITH iMessage?

If you troll a forum, you're going to incite people to disagree with you...so yeah, here they come to prove you wrong.
 
Sorry to say but Apple has had this coming. They should have had the removal tool on day 1.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back