Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jan 2, 2018.

  1. MacRumors macrumors bot

    MacRumors

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    Last week, Apple reduced the price of out-of-warranty iPhone battery replacements from $79 to $29, following a wave of controversy over power management features in older iPhones. In a note to customers, Apple said its new policy applied to "anyone with an iPhone 6 or later whose battery needs to be replaced", but failed to specify if this eligibility criteria was dependent on whether a given iPhone failed an official Genius Bar diagnostic test.

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    This morning, French tech blog iGeneration reported that an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple's own diagnostic test.

    Apple has since independently confirmed to MacRumors that it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to retain less than 80 percent of its original capacity. The concession appears to have been made to mollify the anger of customers stoked by headlines suggesting that Apple artificially slows down older iPhones to drive customers to upgrade to newer models.

    Anecdotal reports also suggest that customers who paid $79 to have their battery replaced before the new pricing came into effect on Saturday, December 30, will receive a refund from Apple upon request. Please let us know of your own experiences in the comments below.

    Apple last week was forced to apologize over a lack of transparency regarding its process of dynamically managing the peak performance of some older iPhone models with degraded batteries to prevent unexpected shutdowns. When iOS 10.2.1 was released in February, Apple vaguely referred to "improvements" it had made to reduce occurrences of unexpected shutdowns. It only chose to explain that the changes it made may result in temporary slowdowns on some older iPhone models with degraded batteries after controversy recently reignited.

    Apple can run a diagnostic on your phone's battery remotely - you don't need to visit an Apple Store. To initiate the battery diagnostic/replacement process, contact Apple Support by phone, online chat, email, or Twitter. Alternatively, you can schedule a Genius Bar appointment at an Apple Store with the Apple Support app. You can also inquire about a battery replacement with select Apple Authorized Service Providers.

    Article Link: Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test
     
  2. justperry macrumors G3

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  3. einarnot macrumors newbie

    einarnot

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    #3
    What about outside US, any news on when/if other countries will get the same price? (in my case: Norway)
     
  4. seeforyourself macrumors regular

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  5. TokMok3, Jan 2, 2018
    Last edited: Jan 2, 2018

    TokMok3 macrumors 6502

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    #5
    Time will tell... Mean while I will be here waiting for them to clear from accusation, suspicion and criticism with iOS 11.2.5. How useful are all this new features if I have to turn them off to conserve battery. Apple has the means to do it, so take your time and deliver!
     
  6. vicviper789 macrumors member

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  7. justperry macrumors G3

    justperry

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    #7
    It's already confirmed for it to be worldwide.
     
  8. H2SO4 macrumors 68040

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  9. Tazadrt macrumors newbie

    Tazadrt

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    #9
    Woo hoo!!

    iPhone X will be out of warranty in December

    Happy days.
     
  10. Madhava macrumors member

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    #10
    Not at all surprised by this move by Apple, seeing their recent track record of listening to customer feedback.
     
  11. Narcaz, Jan 2, 2018
    Last edited: Jan 2, 2018

    Narcaz macrumors 6502

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    #11
    Too little too late. Apple genius denied the iphone 6 (of a family member) the 79$ out of warranty battery replacement back in september and suggested a hardware upgrade instead. I hope the lawsuits will hit them hard.
     
  12. TokMok3 macrumors 6502

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    We will know if that is true, when they fix iOS 11.
     
  13. justperry, Jan 2, 2018
    Last edited: Jan 2, 2018

    justperry macrumors G3

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    #13

    Lets wait and see what happens before jumping at conclusions.

    Edit: seems like it's not really clear what I want to say here, what I mean is, lets wait and see what those lawsuits will bring.
     
  14. niji macrumors 6502a

    niji

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    #14
    there really was no other way apple could handle this.
    this new confirmation that anyone with an affected model can get it replaced until end Dec 2018 is fair and true to the intent of the recent message from apple that was put out to try to explain their original intent and control the uproar.
    and just as important, this is the only way that apple HQ can control the message globally at all of its stores.
    leaving it up to local genius is not the way to get the issue behind you.
    next issue: replacement battery availability.
     
  15. BaltimoreMediaBlog macrumors 6502a

    BaltimoreMediaBlog

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    #15
    Apple is still doing iPhone 5s battery replacements (and I think the iPhone 5c too) and those phones are probably affected even WORSE!

    What gives Apple?
     
  16. justperry macrumors G3

    justperry

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    #16
    Before anyone says $29 is too much, batteries are consumables.

    I'll probably get flamed for this.;)

    Edit: just give the option in iOS for throttling your iPhone or not.
     
  17. richard4339 macrumors 6502a

    richard4339

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    #17
    They replaced my battery in March for my 6s and within 5 months it was in the unusable state. I upgraded hardware as a result two weeks before this came out. I’m seriously upset over paying for new hardware when all I needed was another battery.
     
  18. einarnot macrumors newbie

    einarnot

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    [​IMG]
    https://imgur.com/a/yZL2K

    Apple website still have the old price...

    799NOK ≈ 99 USD

    Normally the prices are a bit higher in Norway, so I would assume 29USD would be priced at about 299NOK.
     
  19. paross macrumors member

    paross

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    #19
    This should highlight a deeper problem Apple has created.

    1. No information given to consumers or anyone who wishes to do third party repairs.
    2. Forcing "features" without giving consumers the right to decline. (Maybe I don't want 1.5GB auto downloaded to avoid this very "feature", updates are all but forced on users.)
    3. A lack of (until this year) any real transparency from Apple, to the point that it now seems less about letting users participate in culture and more about damage control.
    4. Such an intense focus on yearly sales for iOS that quality and innovation have taken a hit.
     
  20. gatearray macrumors 65816

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    #20
    Lying corporate scumbags, look at how they cower now that they've been caught strong-arming their loyal customers out of billions of dollars.
     
  21. H2SO4 macrumors 68040

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    #21
    Are you suggesting that Apple might make reparations to anybody who upgraded due to genius bar techniques and also as they thought their phone was in need of replacement?
    If not then the conclusion they jumped to is not without good reason.
     
  22. pdaholic macrumors 65816

    pdaholic

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    #22
    It sucks that I'm so balls deep in this ecosystem. Apple is slowly degenerating into a greedy, buggy, laggy mess.
     
  23. justperry macrumors G3

    justperry

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    #23
    No and no, it is confirmed by Apple themselves, and it's €29 where I am from so likely you won't pay more either.
     
  24. H2SO4 macrumors 68040

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    #24
    It's not so bad getting out, there are alternatives for the apps out there. I personally was in the lucky situation that I had a Galaxy Note 4 for work a while back so I could use them in tandem. Whilst I didn't like it and won't switch to Android any time soon it was a perfectly more than useable handset/OS.
    In fact I might even have been guilty of telling myself I didn't like it.
     
  25. justperry macrumors G3

    justperry

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    #25
    No, the lawsuits, wait and see if those will go anywhere.
     

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