[doublepost=1515515413][/doublepost]I bought an iphone 5c in late November of 2014. Last spring an update screwed my phone up badly. I'd be talking on it and the phone shut down a rebooted, taking about 2 - 3 reboots to finally straighten it out. A month later, another update and then it worked fine until the next update that totally messed it up. Constantly shutting down and rebooting. About 3 weeks ago, i went online to find out why my phone was constantly getting "call failed". I did everything they said to do and resetting all settings seemed to fix the problem and the phone worked great - for about 10 days. Now, I'm getting "call failed" constantly. I paid $450.00 cash for the phone when I bought it and I am on a low fixed income and cannot afford a new phone. Apple should replace the phone or the battery even though my phone is older than a 6. Apple's updates is what messed up my phone. I've had 2 macbook pros in the last 5 years that are both broken - the back lights burned out of both and I'm told that they cannot be fixed, so now I'm without a computer as well and cannot afford a new one. I'm finding that Mac's are nothing more than very expensive pieces of junk. Clean up your act, Apple! I expect a new phone replacement at YOUR cost!
Last week, Apple reduced the price of out-of-warranty iPhone battery replacements from $79 to $29, following a wave of controversy over power management features in older iPhones. In a note to customers, Apple said its new policy applied to "anyone with an iPhone 6 or later whose battery needs to be replaced", but failed to specify if this eligibility criteria was dependent on whether a given iPhone failed an official Genius Bar diagnostic test.
This morning, French tech blog iGeneration reported that an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple's own diagnostic test.
Apple has since independently confirmed to MacRumors that it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to retain less than 80 percent of its original capacity. The concession appears to have been made to mollify the anger of customers stoked by headlines suggesting that Apple artificially slows down older iPhones to drive customers to upgrade to newer models.
Anecdotal reports also suggest that customers who paid $79 to have their battery replaced before the new pricing came into effect on Saturday, December 30, will receive a refund from Apple upon request. Please let us know of your own experiences in the comments below.
Apple last week was forced to apologize over a lack of transparency regarding its process of dynamically managing the peak performance of some older iPhone models with degraded batteries to prevent unexpected shutdowns. When iOS 10.2.1 was released in February, Apple vaguely referred to "improvements" it had made to reduce occurrences of unexpected shutdowns. It only chose to explain that the changes it made may result in temporary slowdowns on some older iPhone models with degraded batteries after controversy recently reignited.
Apple can run a diagnostic on your phone's battery remotely - you don't need to visit an Apple Store. To initiate the battery diagnostic/replacement process, contact Apple Support by phone, online chat, email, or Twitter. Alternatively, you can schedule a Genius Bar appointment at an Apple Store with the Apple Support app. You can also inquire about a battery replacement with select Apple Authorized Service Providers.
Article Link: Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test
Seems like you need to contact them and tell them that their own policy is that they have to replace the battery if you ask them to and pay for it, under this new replacement program.I was just denied a battery replacement after paying them $40 for battery tax and shipping. It is being returned to me unfixed because they could not reproduce the issue. I guess batteries have to be degraded to a certain point to get this service. Pure Bull ****.
I just sent my sons iPhone 6 in for a new battery and they they said it has a 3rd party screen that caused the battery damage. I’ve never had the screen replaced ever. I’ve never taken it to an Apple store or any other place. Never had an issue with the battery until this update. They want another $129 dollars on top of the $40 for battery and shipping. I’m obviously fighting this claim but I’m very disappointed in Apple. We’ve always been an Apple family...I still have an iPod classic that works perfectly fine. That’s the reason I switched to Apple they’ve always had dependable products. I would go through PCs every year but our Macs are working perfectly after 5 years. But they aren’t the company they used to be. I think Steve jobs would be very unhappy with what they’ve become.
Last week, Apple reduced the price of out-of-warranty iPhone battery replacements from $79 to $29, following a wave of controversy over power management features in older iPhones. In a note to customers, Apple said its new policy applied to "anyone with an iPhone 6 or later whose battery needs to be replaced", but failed to specify if this eligibility criteria was dependent on whether a given iPhone failed an official Genius Bar diagnostic test.
This morning, French tech blog iGeneration reported that an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple's own diagnostic test.
Apple has since independently confirmed to MacRumors that it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to retain less than 80 percent of its original capacity. The concession appears to have been made to mollify the anger of customers stoked by headlines suggesting that Apple artificially slows down older iPhones to drive customers to upgrade to newer models.
Anecdotal reports also suggest that customers who paid $79 to have their battery replaced before the new pricing came into effect on Saturday, December 30, will receive a refund from Apple upon request. Please let us know of your own experiences in the comments below.
Apple last week was forced to apologize over a lack of transparency regarding its process of dynamically managing the peak performance of some older iPhone models with degraded batteries to prevent unexpected shutdowns. When iOS 10.2.1 was released in February, Apple vaguely referred to "improvements" it had made to reduce occurrences of unexpected shutdowns. It only chose to explain that the changes it made may result in temporary slowdowns on some older iPhone models with degraded batteries after controversy recently reignited.
Apple can run a diagnostic on your phone's battery remotely - you don't need to visit an Apple Store. To initiate the battery diagnostic/replacement process, contact Apple Support by phone, online chat, email, or Twitter. Alternatively, you can schedule a Genius Bar appointment at an Apple Store with the Apple Support app. You can also inquire about a battery replacement with select Apple Authorized Service Providers.
Article Link: Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test
Believe it or not, all kinds of weird things where customers were turned down or charged for something or something similar happened even under Steve Jobs.
Seriously? The times I had to go in and they did the test the system automatically emailed me. Same for my daughter which is handy as I then don’t have to hear the story secondhand.They wouldn't even tell me. I asked them if they could email me the results and they said that wasn't possible. They just told me that I had ONE choice and that was to buy a new phone. They completely refused to replace my battery. I have spent $10k at this store in the last year. Bought a MacBook Air, Ipad, 1T desktop... etc... Brutal. Period. End of story.
Something's off there. You might want to try a different Apple store, or try to go to management at the one you were at. At the very least they are supposed to give you more information about it all.They wouldn't even tell me. I asked them if they could email me the results and they said that wasn't possible. They just told me that I had ONE choice and that was to buy a new phone. They completely refused to replace my battery. I have spent $10k at this store in the last year. Bought a MacBook Air, Ipad, 1T desktop... etc... Brutal. Period. End of story.
I think the manager really sucks. I simply cannot believe they wouldn't just TRY and replace the battery first before telling me I need to drop another $400+ on a new phone. Brutal.
Well, there are some cases where they can refuse some repairs like if they see that the device has moisture damage or some type of physical damage or perhaps previous unauthorized 3rd party work or something like that. But they have to at least tell you what the issue/reasoning is.
Depends on your store and if they have batteries and how the actual replacement goes (if they potentially run into any issues or not).
There's the license to use the software, but the physical device itself is something that would certainly be owned and property of the consumer (unless they are let's say renting it in some fashion or something else like that).
The problem is they don’t cower.
Yes they have.
