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Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test

May all these lawsuits make a permanent change in how things are handled at the HQ.

I replaced my 6s because the slow downs, shut downs and lag when my 11th month old 6s was fine otherwise. I would have liked that $1k I spent on the 7+ to remain in my pocket, but I know better now.

Glad that folks won’t get the run around now if they want the battery changed.
 
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I was wondering about this. My mom has my 6s+ that I bought when it was released. I was going to recommend to her to have the battery replaced in November 2018. By then, the battery will be 3+ years old. It will probably fail Apple's test being that old, but who knows.

My sister and her husband have the same phone, but they bought it just before the iPhone 7 was announced. So, in November 2018, their batteries will only be 2+ years old, but for $29, I'm going to recommend they get them replaced as well.
 
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justperry said:
Before anyone says $29 is too much, batteries are consumables.

I'll probably get flamed for this.;)
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No flame, but you must be new to Apple if you think they’re losing money on this program o_O. Apple don’t play that game, especially with Cook.

Battery: $4. Half hour Genius average pay: $10.

Rogifan said:
Forbid what practices? CPU throttling? In what country is that illegal?
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He means that one-sided TOS don’t always apply in Europe (or the US for that matter).

For example, remember the Netherlands ruling that Apple must give a new phone under warranty instead of their usual refurbs?

EU consumer protection is fairly strong, and so yes, selling a device that could be throttled by 50% in a couple of years is not likely to meet EU requirements for a product meeting its obligations.
 
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justperry said:
Edit: just give the option in iOS for throttling your iPhone or not.
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The problem is that they can’t because of energy spikes causing the hardware to go into fail safe mode and shut down to prevent hardware damage. The CPU can ask for more voltage than the battery can give out when it’s health is below 80%. They started throttling them to prevent it. It’s a hardware design defect, in my opinion.

My iPhone 6 Plus is at 69% battery health and I’ve had it shut off twice even on iOS 11.2 beta and that’s while it’s already being throttled from 1.4Ghz to 1.1Ghz-867Mhz.
 
kdarling said:
No flame, but you must be new to Apple if you think they’re losing money on this program o_O. Apple don’t play that game, especially with Cook.

Battery: $4. Half hour Genius average pay: $10.



He means that one-sided TOS don’t always apply in Europe (or the US for that matter).

For example, remember the Netherlands ruling that Apple must give a new phone under warranty instead of their usual refurbs?

EU consumer protection is fairly strong, and yes, selling a device that could be throttled by 50% in a couple of years, is not likely to meet EU requirements for a product.
Click to expand...

In a later post I also pointed out you have to take into account other costs such as building/electricity/water/heating-cooling/management... amongst other costs.

You're right about the ruling in The Netherlands but only if it can't be repaired.
 
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It's shameful how Apple has historically abused their battery diagnostic to coerce customers into a course of action that either makes the company more money (encourage phone upgrade) or cost the company the least amount of money (deny warranty replacement). I've seen this first hand multiple times at their Genius Bar. When something as innocent as a battery diagnostic gets corrupted to do your corporate bidding then you know you've lost your way.
 
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I finally wound up replacing my wonky iphone 6 battery (% charged shown was never correct) with an aftermarket one a few weeks ago and the phone is still slow as balls. Bleh.
 
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iSlave said:
It's baffling and hilarious watching so many people praise Apple, when they wouldn't have done a damn thing about this had they not been caught out. For a company that seems to think it has the moral high ground criticising Google for data mining, when all along they've been deliberately crippling customer's devices without their consent. Tim Cook's Apple is a company that exists purely to **** it's mindlessly loyal customers in the *** at every opportunity, and you lot are lining up and grabbing your ankles.
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Who says they are praising Apple.
 
Confirmed that you don't need to fail the test to get the replacement. Apple was unable to run the battery diagnostic on my iPhone because I have the public beta of 11.2.5 on my iPhone 6. The representative still agreed to schedule a battery replacement for me.
 
pdaholic said:
It sucks that I'm so balls deep in this ecosystem. Apple is slowly degenerating into a greedy, buggy, laggy mess.
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I got out! Sold my Macbook (keyboard, ugh .. it made me hate everything) and sent my iPhone X back. Switched to a Pixel 2 XL and love it, so much about it Apple COULD do and give a user some choice but they refuse to, I don't regret the switch. However, you will have to pry my iPad from my cold dead hands. I still feel the iPad is the best tablet on the market.
 
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justperry said:
In a later post I also pointed out you have to take into account other costs such as building/electricity/water/heating-cooling/management... amongst other costs.
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Already almost entirely paid for by sales.

You're right about the ruling in The Netherlands but only if it can't be repaired.
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It’s just one example of how consumer rights can override self-serving company terms.
 
QuarterSwede said:
The problem is that they can’t because of energy spikes causing the hardware to go into fail safe mode and shut down to prevent hardware damage. The CPU can ask for more voltage than the battery can give out when it’s health is below 80%. They started throttling them to prevent it. It’s a hardware design defect, in my opinion.

My iPhone 6 Plus is at 69% battery health and I’ve had it shut off twice even on iOS 11.2 beta and that’s while it’s already being throttled from 1.4Ghz to 1.1Ghz-867Mhz.
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Ok, make it an option to be it smoother, like make it less slow but just not that it shuts down.

Bold:
I've said it before, the CPU is asking for more current, not voltage, but, when the battery can't deliver the higher currents the CPU demands the voltage will drop and might drop below a threshold and shuts the phone down.


kdarling said:
Already almost entirely paid for by sales.
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No, I don't agree, service centres costs money, there are no new iPhones sold from a service centre.
 
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So Apple pushes an iOS that rapidly drains our battery and instead of charging us $90+ to replace the battery they charge $29 instead? They should either do a rollback on the software or start replacing batteries for free. Apple has plenty of money to do so. It's a shame whats happening to Apple, far cry from the Steve days, with lack of ingenuity and product quality.
 
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IGotuBagged said:
So Apple pushes an iOS that rapidly drains our battery and instead of charging us $90+ to replace the battery they charge $29 instead? They should either do a rollback on the software or start replacing batteries for free. Apple has plenty of money to do so. It's a shame whats happening to Apple, far cry from the Steve days, with lack of ingenuity and product quality.
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Remember antennagate, that was in Steve Jobs time.
 
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Rogifan said:
Pretty much. When you buy an iOS device you’re buying a software license which Apple controls.

http://images.apple.com/legal/sla/docs/iOS112.pdf
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7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES.
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Basically, Apple reserves the right to modify iOS to how it wishes, and that any functionality issues are not covered under the warranty. They need to claim that the issue is software related, not hardware related. The lawsuits will get nowhere because of this. Unless, somehow, they can show that the battery was defective, their warranty and EULA covers against this. Just because YOU want your phone to run how YOU want to, doesn't mean jack squat to how WE want OUR phone to operate.

Gotta law corporate law!
 
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iSlave said:
There's been plenty of posts praising Apple's reaction.
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They are of the opinion Apple didn't do much wrong, that's different.
I am not praising them, I just feel this whole case is blown up to massive proportions, I think the $29 battery replacement is a fair deal, as I said in an earlier post, batteries are consumables.
Apple should have been more open about the throttling, that's their only mistake
 
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