Just wondering, when ever we accept Terms and Conditions are we accepting Apple's actions (like throttling when battery degrades) by default?
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Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test
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Not need to jump. The iPhone 6 passed Apple battery diagnosis test and he said that he won't do a replacement. When we asked about the sluggish performance the genius said that the iphone 6 is old hardware by now and that they have brand new iPhone 8 in the front of the store. I don't want any reparations or whatever from Apple, but the lack of information about the performance reduction is enough for a lawsuit.
I doubt it. Especially when the consumer law of several countries forbids such practices.
I understand that you're upset if it pushed you to buy new hardware. Just wondering how you learned that the battery was ”in the unusable state”? And that it happened after 5 months is definitely bad. Where did you replace the battery and wasn't it under warranty?
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If that's what happened at the Apple Store it is really bad.
Pretty much. When you buy an iOS device you’re buying a software license which Apple controls.
http://images.apple.com/legal/sla/docs/iOS112.pdf
Just like I said on my comment to the previous story on this, they will replace everyone's battery regardless because they are still making a profit on them and it's even better damage control. What about all those that had already bought a new phone due partly or entirely due to the slowdown? This case should be used to send a warning to overly powerful tech companies that the can't take the pxxx. IMO Apple should get a massive bruising over this - not make a profit.
Forbid what practices? CPU throttling? In what country is that illegal?
This is admission of guilt. They knew they were doing something wrong and now they're to conduct damage control.
Not gonna lie im starting to get so bored of this battery talk lol
Don't think they make profit on that $29, they might even loose a bit, they also have to pay for labor/building/electricity/heating-cooling/water... amongst other costs.
It's your choice of reading and replying to this battery thread!
And this is exactly why what Apple did was shady.
Some defenders of this throttling by Apple often used the argument that people should be replacing their batteries anyway and it's not Apple's fault they won't replace the battery.
But as you mentioned, Apple employees will suggest you buy a new phone instead of buying a new battery. Apple has led people to believe it's the hardware, not the battery.
Here is the catch, if your iPhone has ever touched water or has minor scratch etc something up with screen or other minor defect, they will say the phone is “defective” and won’t change your battery even if phone works perfectly. They don’t work on defective phones. My iPhone had touched water apparently at some point so they wouldn’t change my iPhone battery even though diagnostics they ran said battery was defective. Had to change battery myself. A lot of people are going to leave disappointed, because surely their older iPhone has some kind of minor defect. Apple is not gonna take the chance of opening your phone. Again, a lot of people are going to be leaving disappointed thinking they were going to get a new battery!!!
Last week, Apple reduced the price of out-of-warranty iPhone battery replacements from $79 to $29, following a wave of controversy over power management features in older iPhones. In a note to customers, Apple said its new policy applied to "anyone with an iPhone 6 or later whose battery needs to be replaced", but failed to specify if this eligibility criteria was dependent on whether a given iPhone failed an official Genius Bar diagnostic test.
This morning, French tech blog iGeneration reported that an internal Apple Store memo has been circulated which states that if a customer asks for a battery replacement on an iPhone 6 or later, then the Genius Bar should allow it, even if their phone passes Apple's own diagnostic test.
Apple has since independently confirmed to MacRumors that it will agree to replace an eligible battery for a $29 fee, regardless of whether an official diagnostic test shows that it is still able to retain less than 80 percent of its original capacity. The concession appears to have been made to mollify the anger of customers stoked by headlines suggesting that Apple artificially slows down older iPhones to drive customers to upgrade to newer models.
Anecdotal reports also suggest that customers who paid $79 to have their battery replaced before the new pricing came into effect on Saturday, December 30, will receive a refund from Apple upon request. Please let us know of your own experiences in the comments below.
Apple last week was forced to apologize over a lack of transparency regarding its process of dynamically managing the peak performance of some older iPhone models with degraded batteries to prevent unexpected shutdowns. When iOS 10.2.1 was released in February, Apple vaguely referred to "improvements" it had made to reduce occurrences of unexpected shutdowns. It only chose to explain that the changes it made may result in temporary slowdowns on some older iPhone models with degraded batteries after controversy recently reignited.
Apple can run a diagnostic on your phone's battery remotely - you don't need to visit an Apple Store. To initiate the battery diagnostic/replacement process, contact Apple Support by phone, online chat, email, or Twitter. Alternatively, you can schedule a Genius Bar appointment at an Apple Store with the Apple Support app. You can also inquire about a battery replacement with select Apple Authorized Service Providers.
Article Link: Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test
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Not, if they did they would replace batteries for free, they didn't do much wrong.
Bolded: Erm...what.
I can't wait for the posts from people saying they got their (probably perfectly fine) battery replaced yet their phone still feels slow...
And a lot of you trust Apple with your privacy
Haha
lolol
Haha
lolol
The french law against practices of planned of obsolescence. Despite the public outrage it is thankfully up to the court to decide if this particular set of performance reductions (cpu, speaker, flash, brightness etc.) is legal. But it is obvious that there was no clear user notification. The vague software license agreement doesn't explicitly describe what Apple has done and they now have to explain to the court their actions in detail. And as a consumer (not a shareholder) i hope they get punished for this, because it let people believe their hardware is at fault when they needed only a simple battery replacement.
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Lock it so Apple can't see anything, they will probably wipe it to see if all is OK.
Here's my earlier post.
Before anyone says $29 is too much, batteries are consumables.
I'll probably get flamed for this.
Edit: just give the option in iOS for throttling your iPhone or not.
Yawn, yawn, yawn. Crazy to see how many people don't realize that there are other options of phones out there. Don't like Apple? Move along then. Hit them with your wallet and not a forum post.
Ugh went to the Apple store on Saturday and because the battery was at 84% capacity they said didn’t need to be replace. Now this. Will have to go back sometime
It's baffling and hilarious watching so many people praise Apple, when they wouldn't have done a damn thing about this had they not been caught out. For a company that seems to think it has the moral high ground criticising Google for data mining, when all along they've been deliberately crippling customer's devices without their consent. Tim Cook's Apple is a company that exists purely to **** it's mindlessly loyal customers in the *** at every opportunity, and you lot are lining up and grabbing your ankles.
