Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test

[johngordon]

Even that the problem is that they put a time limit . They should let this offer always on, we shouldn't be limited by the time giving the facts that the iPhone doesn't get only slow because of battery but also of their updates software

That's like saying Sony should sell me one of their new 4K HDR tvs cheap because my old Sony tv doesn't support 4K or HDR.
[doublepost=1515055097][/doublepost]

No, dammed because they did.

No innocents here, just thieves blinking in the sunlight.

No.

Damned if they don't show some goodwill over the batter replacements (accused of being a callous uncaring company).

And damned if they do show some goodwill over the battery replacements (accused of damage control).

This whole thing is being blown out of all proportion and by and large grossly misreported.

The issue is with the batteries, and rightly or wrongly, Apple took steps to preserve the life of batteries in older phones and reduce crashes and shutdowns. Should they have been more transparent about this? Possibly? Does it prove the theory of planned obsolescence to encourage people to upgrade their phones? Probably not.

 

[SubtleHyperbole]

I appreciate this attempt at proactively covering up the potential second round of this. I'm sure Apple does too.

But consider this: if a Geekbench test detected this, why didn't Apple spin what you just spun instead of ADMITTING TO THE PROBLEM? It would have saved Apple all this negative PR and the extra profits in charging $79 instead of $29 for battery replacements. Apple's admission was driven by Geekbench testing. Pretending like Geekbench wouldn't matter now doesn't seem to fit the sequence of events, especially Apple's own action here. To make the your post make sense, you have to be calling Apple WRONG for taking action on a tangible remedy to a quantitative score that apparently doesn't matter (now).

If Geekbench scores are as you imply, the throttling down code when the iDevice's existing battery was new would have been similarly applied. In other words if the benchmark is X when the existing battery was new, it was X whether your suggestion of the Geekbench measurement itself causing a throttling event applies or not. More simply: it would have slowed it down then too.

So, spend the $29, put in this new battery and run the test. If things are as you say, it will trigger the app "heavy load" throttling again but should still come in at a score close to X.

Otherwise, there is OTHER code in iOS that throttles older devices, NOT related to the newness of the battery. That will show itself in subsequent Geekbench testing before and after this battery is replaced.

• If such other code exists, this problem will get bigger for Apple (the battery excuse is either just an excuse or only a part of the problem).
• If such other code does not exist, iDevices that Geekbenched at X when their existing battery was new should be near X again when Apple puts in a new Apple battery.

Either way, consumers should get a faster device- both in feel and in how it quantitatively performs.

Thank you for spelling out to what was wrong with the pseudo-tech-knowledgeable argument presented by this apple’s Sycophant of the year recipient. Considering the detailed knowledge of Geekbench his comment required, accompanied by the sheer duh-ness of why the logic makes no sense, I find it hard to believe he honestly missed it when writing it.

An even more concise explanation would simply be to point out there’s just one independent variable changing in the experiment: the battery — so we don’t just apply unrelated rules to the before condition that don’t get applied later.

 

[tbobmccoy]

I will definitely be getting a new battery for my iPhone 7 in December. Thanks, Apple!

 

[pdaholic]

I can’t wait for you to try the generous, polished, speedy alternatives.

It’s basically pure altruism and alacrity over there. Have fun.

As I said in my post, it’s too hard to switch. But thanks for the hostile post though.

 

[iPhoneEscapee]

The best thing that could come from this battery debacle is to reverse the ridiculous trend of sealed unrepairable phones(and other stuff too). If you drown your phone you deserve for it to die, idiot. If you know you are going to be exposed to water, boating, beach or swimming, put the damn thing in a zip lock bag for crissake. If it's an accidental dunking, life lessons are not free. Phones do not need to be "incredibly beautiful" and "incredibly thin". You are going to put it in a case anyway because they are so "incredibly EXPENSIVE". So what the hell good is beautiful and thin? How about BIGGER (and replaceable) batteries? How about better software? You know, things that are USEFUL and not just cosmetic.

 

[aliensporebomb]

You're talking about it wrong. They must be thinner, lighter, like a potato chip thin and more beautiful than a supermodel.

Well, Apple would say that.

Speaking of lawsuits, anyone think the CEO of Intel selling much of his stock before THEIR CPU vulnerability debacle went public was timely? You gotta wonder how many suits that will inspire.

 

[aevan]

As I said in my post, it’s too hard to switch. But thanks for the hostile post though.

Not hostile, honest. Sarcasm was meant to be funny, but what I meant to say is that I strongly disagree with you that Apple is greedy or laggy compared to the competition. Even if it was really easy to switch, I find the other side to be worse - but if you think it’s better over there, it’s your right to think so. Why is that hostile? I have nothing against you. I just find your comment to be amiss. You are literally using one of the best line of phones on the market, made by one of the better companies in the industry, and if you think Samsung or LG is somehow ahead when it comes to quality, polish or caring about customers - well, I really wish you find a way to switch and experience the full value of their products and see for yourself.
[doublepost=1515111030][/doublepost]

You gotta wonder how many suits that will inspire.

Like him or not, Tim Cook will be just fine and CEO for a long time to come, if you’re reffering to him.

 

[pdaholic]

Not hostile, honest. Sarcasm was meant to be funny, but what I meant to say is that I strongly disagree with you that Apple is greedy or laggy compared to the competition. Even if it was really easy to switch, I find the other side to be worse - but if you think it’s better over there, it’s your right to think so. Why is that hostile? I have nothing against you. I just find your comment to be amiss. You are literally using one of the best line of phones on the market, made by one of the better companies in the industry, and if you think Samsung or LG is somehow ahead when it comes to quality, polish or caring about customers - well, I really wish you find a way to switch and experience the full value of their products and see for yourself

I haven’t even tried the competition, friend. Never said they were better. You’re reading a little too much into my post. I can tell you from my experience, however, that after 8 years of pure Apple love, the operating systems have become buggy and laggy. I’m happy to agree to disagree. Have a good one!

 

[Dean_UK]

if you think Samsung or LG is somehow ahead when it comes to quality, polish or caring about customers - well, I really wish you find a way to switch and experience the full value of their products and see for yourself.

I'm using a Galaxy S7 and it's a really good phone and Android is a great OS, some of the stuff Samsung add is actually better than the Google alternatives in my opinion.

The fact it's so customisable makes it feel like my phone is a bit unique as I have my app icons, themes and widgets just how I want them whereas I look at my work iPhone and it's just a wall of icons and folders hiding a nice looking wallpaper.

My biggest issue with iOS is that it looks the same today as it did 10 years ago, they've added functionality but it still looks dull.

We know Apple chose not to make any substantial OS changes this time round what with the hardware on the X being a big enough change for people to deal with so am hoping they look to improve it in the future.

 

[smock]

I'm using a Galaxy S7 and it's a really good phone and Android is a great OS, some of the stuff Samsung add is actually better than the Google alternatives in my opinion.

The fact it's so customisable makes it feel like my phone is a bit unique as I have my app icons, themes and widgets just how I want them whereas I look at my work iPhone and it's just a wall of icons and folders hiding a nice looking wallpaper.

My biggest issue with iOS is that it looks the same today as it did 10 years ago, they've added functionality but it still looks dull.

We know Apple chose not to make any substantial OS changes this time round what with the hardware on the X being a big enough change for people to deal with so am hoping they look to improve it in the future.

The S7 is better than the iPhone X .All the way around.

 

[johngordon]

The S7 is better than the iPhone X .All the way around.

Do you just mean that you prefer the S7, or are we sure that the S7 really is objectively better, in every way apparently?

 

[smock]

Do you just mean that you prefer the S7, or are we sure that the S7 really is objectively better, in every way apparently?

The Galaxy S7 is a superior phone I happened to get it when Samsung Galaxy note 7 that i pre ordered. Was unavailable due to battery problems. so Samsung gave me 60% off on the Galaxy S7 as a way to say they were sorry. Which I was very happy with and still am today.

 

[magicschoolbus]

This is probably the most hyperbolic statement in this entire thread. Tim Cook has far from 'Ruined' Apple. I could list all the accomplishments how he has expanded Apples growth over the course of the last five years, but that won't change your mind, because you would hate on him regardless. I just wanted to point out your Post is highly inaccurate.

agree to disagree.

 

[smock]

agree to disagree.

Who is Tim cook? ohhh that little f***** that ruined Apple. Single handedly. Lying thievin sneaky b******. Go mess with your own phone but leave mine alone.

 

[aevan]

agree to disagree.

But this isn’t a matter of personal opinion. Apple is objectively doing well: record earnings, customer satisfaction is high, stock is high, products are diverse, Mac is getting more attention - I’d say Tim is doing well for customers and shareholders. You may dislike what Apple is doing and that is perfectly up to you (and not debatable, it’s how you feel and that’s fine), but Cook has not “ruined” it by any objective metric. Unless that metric is “how much does the forum member magicshoolbus likes Apple currently” - in that case, sure, he totally ruined things.

In the same way I don’t like what Google is doing currently and how they treat their users, but I can’t in my right mind say that Sundar Ptichai “ruined” Google. In fact, by all accounts, he’s doing great, just like Tim Cook or Satya Nadella.

By the way, and this shouldn’t concern you but since we’re talking, I prefer Apple under Cook to Apple under Steve Jobs. Cook’s Apple gave me some of my favorite products like the Apple Pencil and iPad Pro (that literally changed the way I do my job), AirPods and (in my opinion, ofc) their most fun iPhone yet, the iPhone X.
[doublepost=1515167075][/doublepost]

Who is Tim cook? ohhh that little f***** that ruined Apple. Single handedly. Lying thievin sneaky b******. Go mess with your own phone but leave mine alone.

Your physical phone is just a part of the product you purchased. It requires Apple servers to function, its security relies on updates, Apple services are part of the product just as much one of its buttons or its screen. The shutdown protection which prevents peak power draws by limiting, among other things, clock speeds when a battery is faulty is part of the product. It is literally part of the product. If you don’t like the product in its entirety, you can choose a competing one. This is how it is and asking the CEO of the company that made your phone to “leave it alone” is just like asking Google not to touch your data or analyse your emails to serve ads. It’s a part of the product. If you don’t like it - use a different product. This is why anti-monopoly laws exist. Your response is emotional, but not rational.
[doublepost=1515167516][/doublepost]

The Galaxy S7 is a superior phone I happened to get it when Samsung Galaxy note 7 that i pre ordered. Was unavailable due to battery problems. so Samsung gave me 60% off on the Galaxy S7 as a way to say they were sorry. Which I was very happy with and still am today.

While it is perfectly ok to prefer Galaxy S7 or any other phone to iPhone X, there is no objective metric to claim it is superior since preference in this case is very personal and subjective. Obviously, you had good experiences with Samsung and you should probably remain their loyal customer. Personally I find their phones to be good products. With that said, Galaxy S7 or S8 are not objectively superior to iPhone X for everyone. If this was the case, no one would buy the iPhone X. I certainly think the X is better for my needs and I consider it a better device than the S8, based on my personal criteria. Coming here and claiming that S7 is “objectively a superior phone” is, well, a bit condescending towards a lot of people here. Obviously, you will cite reasons why it is better to you, but these are your personal feelings on the matter, not scientific truth or anything

 

[cmaier]

The best thing that could come from this battery debacle is to reverse the ridiculous trend of sealed unrepairable phones(and other stuff too). If you drown your phone you deserve for it to die, idiot. If you know you are going to be exposed to water, boating, beach or swimming, put the damn thing in a zip lock bag for crissake. If it's an accidental dunking, life lessons are not free. Phones do not need to be "incredibly beautiful" and "incredibly thin". You are going to put it in a case anyway because they are so "incredibly EXPENSIVE". So what the hell good is beautiful and thin? How about BIGGER (and replaceable) batteries? How about better software? You know, things that are USEFUL and not just cosmetic.

I prefer my phones thin and without a case. I’ve owned 20+ iPhones and never had a problem with battery life or with screen shattering.

 

[magicschoolbus]

But this isn’t a matter of personal opinion. Apple is objectively doing well: record earnings, customer satisfaction is high, stock is high, products are diverse, Mac is getting more attention - I’d say Tim is doing well for customers and shareholders. You may dislike what Apple is doing and that is perfectly up to you (and not debatable, it’s how you feel and that’s fine), but Cook has not “ruined” it by any objective metric. Unless that metric is “how much does the forum member magicshoolbus likes Apple currently” - in that case, sure, he totally ruined things.

In the same way I don’t like what Google is doing currently and how they treat their users, but I can’t in my right mind say that Sundar Ptichai “ruined” Google. In fact, by all accounts, he’s doing great, just like Tim Cook or Satya Nadella.

By the way, and this shouldn’t concern you but since we’re talking, I prefer Apple under Cook to Apple under Steve Jobs. Cook’s Apple gave me some of my favorite products like the Apple Pencil and iPad Pro (that literally changed the way I do my job), AirPods and (in my opinion, ofc) their most fun iPhone yet, the iPhone X.
[doublepost=1515167075][/doublepost]

Your physical phone is just a part of the product you purchased. It requires Apple servers to function, its security relies on updates, Apple services are part of the product just as much one of its buttons or its screen. The shutdown protection which prevents peak power draws by limiting, among other things, clock speeds when a battery is faulty is part of the product. It is literally part of the product. If you don’t like the product in its entirety, you can choose a competing one. This is how it is and asking the CEO of the company that made your phone to “leave it alone” is just like asking Google not to touch your data or analyse your emails to serve ads. It’s a part of the product. If you don’t like it - use a different product. This is why anti-monopoly laws exist. Your response is emotional, but not rational.
[doublepost=1515167516][/doublepost]

While it is perfectly ok to prefer Galaxy S7 or any other phone to iPhone X, there is no objective metric to claim it is superior since preference in this case is very personal and subjective. Obviously, you had good experiences with Samsung and you should probably remain their loyal customer. Personally I find their phones to be good products. With that said, Galaxy S7 or S8 are not objectively superior to iPhone X for everyone. If this was the case, no one would buy the iPhone X. I certainly think the X is better for my needs and I consider it a better device than the S8, based on my personal criteria. Coming here and claiming that S7 is “objectively a superior phone” is, well, a bit condescending towards a lot of people here. Obviously, you will cite reasons why it is better to you, but these are your personal feelings on the matter, not scientific truth or anything

Did you seriously bring up Anti Monopoly laws and big tech companies? Are you insane? Google, Apple, Microsoft, Amazon, and Facebook are all monopolies that scoop up anyone and everyone under the sun that even begins to make headway against them.

And Tim Cook has not innovated at Apple at all. He was just in the right place at the right time.

 

[cmaier]

Google, Apple, Microsoft, Amazon, and Facebook are all monopolies t

Apple doesn't even have majority market share. How can they be a monopoly?

In fact, given that Google, Apple, Microsoft and Amazon compete fiercely, they can't be monopolies in any product in which they compete. Oligopolists, maybe.

 

[Dean_UK]

While it is perfectly ok to prefer Galaxy S7 or any other phone to iPhone X, there is no objective metric to claim it is superior since preference in this case is very personal and subjective.

I very much agree with you on this, although there are certain attributes to any device which can be measured or tested to prove one is technically better than another, for example longer battery life, quicker charging time, faster processor, wider colour range of the display, better focal length etc.

Like you mentioned, one may better fit my own personal requirements without being "the best" in a quantifiable sense.

When we're comparing top end phones though we're really splitting hairs and let's be honest there really isn't a lot between any of them, they're all darn good!

I grew up with people arguing over Nintendo vs Sega and 3dfx vs Nvidia (now AMD vs Nvidia) and it always amazes me those who don't see how much better for us as consumers it is to have these companies slugging it out for our money. They continually push each other to be the best which only makes it a more competitive marketplace giving us better quality products usually for a better price.

Unfortunately it seem many folks think the thing they like the most is the best and won't accept any other view point.
[doublepost=1515173895][/doublepost]

He was just in the right place at the right time.

Is how I got my job so can't knock him for it

 

[Salon76]

Well and good that Apple replaces worn out batteries at a cost below what some local non-authorized cell shops will do it for, but unless they are completely transparent about the throttling - and in a way that ordinary users can see and decide for themselves if they want to "optimize' battery life over performance, they will have blown mine and many other customers trust for good.

I stand by my own observation that I did not experience any performance issues until IOS 11 and they began throttling nearly a year ago in IOS 10. I doubt my battery went south at just the same moment that I upgraded.

 

[Mac 128]

The best thing that could come from this battery debacle is to reverse the ridiculous trend of sealed unrepairable phones(and other stuff too). If you drown your phone you deserve for it to die, idiot. If you know you are going to be exposed to water, boating, beach or swimming, put the damn thing in a zip lock bag for crissake. If it's an accidental dunking, life lessons are not free. Phones do not need to be "incredibly beautiful" and "incredibly thin". You are going to put it in a case anyway because they are so "incredibly EXPENSIVE". So what the hell good is beautiful and thin? How about BIGGER (and replaceable) batteries? How about better software? You know, things that are USEFUL and not just cosmetic.

I've been using cell phones since the original Motorola flip phone brick. I never want to back to that. I also carried around plenty of spare batteries to swap them out as they ran low. I also had cases to protect it from water, and dust. I haven't moved up to an 8 or X yet, but there's huge value to me in having the water resistance without additional baggage. I've also never ever dropped a phone and broken it. I've also never lost or broken a pair of glasses. How's that for personal responsibility? I've used them case free since my very first one. I look forward to not having to take a bulky, unwieldy, additional expensive case to protect my phone at the pool, or the beach. I'm also quite content to carry those extra batteries I used to have to carry around anyway with user replaceable batteries, in the form of custom shaped backup batteries that fit wherever I need them, and only have to pull them out when I need a quick charge. I'm happy I don't have to add extra bulk and weight to the device I'm using in my hand. If the price I pay is a trip to the Apple Store every couple of years to replace it for less than $100 (assuming I don't upgrade for new features), I'm happy to do it.

Now THAT'S USEFUL!

 

[TurkEclipse]

PSA iPhone battery Replacement - Last Saturday I made two reservations at the Apple genius bar for battery replacements on my mom's 6 and my 6s. Today I went at my time (both were at 3:40). I waited not too long and they checked me in. Later another person came and looked at the phones and took some notes. Then I waited not too long again and another person came to look at the phones and run diagnostic tests. Then he said we are out of batteries right now. We will email or call you once they are in stock. I was a little pissed that they wasted some time; however I didn't show it after all they are jailbroken on 9.3.3 and I mentioned I didn't want an update to iOS. He said that they wouldn't update it. Then he mentioned that if they find any third party hardware that they would refuse to service the phones. I am now thankful that I took my phone to the store to have the cracked screen replaced.

 

[appleuser101010]

Are you sure they are replacing batteries for iPhones that are passing their tests? I was told by their support person on chat that they would not. He said "At times time only the affected devices are being serviced. Since your hardware is not showing the chemical aging in the test then it would not be serviced. You could service this by reinstalling the software to a factory new state and restoring your data through iCloud."

 

[C DM]

Are you sure they are replacing batteries for iPhones that are passing their tests? I was told by their support person on chat that they would not. He said "At times time only the affected devices are being serviced. Since your hardware is not showing the chemical aging in the test then it would not be serviced. You could service this by reinstalling the software to a factory new state and restoring your data through iCloud."

You can point them to any of many articles saying that Apple has been informing their employees that if customers want to have the battery replaced then they would honor that.

 

[johngordon]

The Galaxy S7 is a superior phone I happened to get it when Samsung Galaxy note 7 that i pre ordered. Was unavailable due to battery problems. so Samsung gave me 60% off on the Galaxy S7 as a way to say they were sorry. Which I was very happy with and still am today.

Its categorically and objectively a better phone, rather than it just being that you happen to prefer it?