So, are we going to be getting a million threads on why Apple won't accept iPhones that were "accidentally" bent now? I've seen two so far...
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple won't replace bent iPhone 6+!!!
- Thread starter bmt134
- Start date
- Sort by reaction score
You nailed it. He is only on here cause he likes to argue. I thought he was a hardcore apologist, and realised that's it's just for the argument factor. Maybe it's a desire to want to seem intellectual .... Dunno.
Why don't we just address the following comments first. Are we adding qualifiers to our comments now, after the fact, to try and win this argument? Now it has to be a bent phone and they only require an inspection of a bent phone...nothing else?
From what I can see, you stated that Apple will not replace a phone without inspecting it first. Even after I stated I have done it many times over the past 5+ years you kept wanting to argue. Here is a picture of the label, replacement box, replacement phone, and the phone it's replacing......without being inspected obviously. It arrived at my door Saturday, and as you can see, I still have my old phone that I need to send back.
Now......you were saying what?
Attachments
Last edited:
Apple won't replace bent iPhone 6+!!!
I'm saying that just because you got yours exchanged this way doesn't mean everyone will. The terms for Express Exchange are crystal. Apple. MAY send you a replacement, and oh, you need to give them a credit card number so they can bill you the full amount of the phone in case it's not a warranty repair.
You know, like BENDING your phone?
Apple can choose to inspect it first. That's a key part of the word MAY. They may send you a phone. They may not.
You think that a malfunctioning part is the same as a possible user abuse of the product, and that Apple needs to treat it the same.
You are WRONG. As evidenced by Apples response to the OP.
Anything else you want to add?
I'm saying that just because you got yours exchanged this way doesn't mean everyone will. The terms for Express Exchange are crystal. Apple. MAY send you a replacement, and oh, you need to give them a credit card number so they can bill you the full amount of the phone in case it's not a warranty repair.
You know, like BENDING your phone?
Apple can choose to inspect it first. That's a key part of the word MAY. They may send you a phone. They may not.
You think that a malfunctioning part is the same as a possible user abuse of the product, and that Apple needs to treat it the same.
You are WRONG. As evidenced by Apples response to the OP.
Anything else you want to add?
Exactly. The poster's implication is that an iPhone owner can, say, take a hammer to his/her phone and then demand and get a replacement sight-unseen from Apple.
Wrong. Clearly, obviously and manifestly wrong.
Now, when clearly proven wrong, you add the word "may" to your comments. May, wasn't used previously. You were quite adamant about your position. Now you fluctuate.
I think any rational thinker has seen enough to see through your BS.
Back to the topic. As proven here, Apple will indeed swap out a phone without inspection.
You're wrong on both counts. He may not have used the exact word "may" the first time but he made the exact same point. Apple retains the right to deny an exchange if they see fit. In this case they wanted to see the unit first and not exchange it blind, so no, they won't just exchange it blind in every case. Stop spreading bad information.
Why are you arguing with me? I have experience and just proved it. I have done this many times. You are adding phrases and words like "may", "retains the right", and "in every case" which all change a person's position in a sentence. The person that was arguing with me was adamant that Apple will NEVER exchange a phone without inspection. That is not the case. I have done it numerous times. Gosh, why do I have to keep repeating myself?
"I retain the right" to fart under the sheets and clam bake my wife but I don't do it. Retaining the right and actually implementing that right are two different things. I have NEVER had them reject or demand to inspect a phone before replacement.
It must suck to see facts, and evidence supporting those facts, right in front of you and have a brain that can't dicifer the difference between fact and fiction.
I've been reading the thread and I don't recall him ever saying they wouldn't do an exchange without an inspection first. He said that in this case they wanted one. I do have a brain, thank you very much, and I'm capable of using it to understand that universalizing one's anecdotal experiences (what you appear to be doing) is not a solid position to debate from. If you really want to put a nail in this why not get out the AppleCare terms and conditions? It isn't as if any of this is a secret.
How is it a scientific test??? Just because they use machines rather than humans, it's a scientific test? It's not because it looks scientific that it is...
Moreover, even scientific tests are wrong sometimes - for instance, we have thought for decades that the brain could not create new neurons in adults, just because the scientific tests had excluded some variables (physical activity and intellectual stimulation of the mice) as non important while in the real world they were all that mattered...
What makes a test scientific is that it is reproducible, that all variables are taken into account and that it is peer-reviewed. As far as I know, consumer reports tests are none of that...
Besides, I don't even know if they used store-bought iPhones or iPhones given by Apple. A lot of consumer magazines actually do not do their own shopping, so they make their tests on golden samples that I nothing like what the consumers will actually buy...
Oh yes, we should absolutely trust a video that is obviously sponsored by Spigen (there is even a case giveway!). Spigen has absolutely no interest in making you believe a case will avoid bending... None at all...
The truth? Almost all cases are made of plastic. Plastic bends - it doesn't break or stay bent, but it's elastic. So, it's not going to do much to protect the metal underneath from bending. It would if it was extremely rigid. Now, I have the rough armor case and I can assure you, it takes a lot less than 40kg of pressure to bend it... And that's what you should expect from a thin sheet of plastic...
Even metal cases will not help. The problem with the first batch of 6+ is that the back is just a sheet of metal with no structure. Adding another sheet of metal with no structure is only going to help so much.
Now, what would help would be a metal or plastic case with reinforcements on the perpendicular axis - such as honeycombs. But then, the case is going to be very thick. It's much more difficult to fix an internal structure problem with an external add-on...
Well, unless we happen to work at Apple, it's all we have, right?
What I'm saying is that:
- we have prior behaviour - we have seen with the ghosting issue that Apple can issue a device with a known defect while having a replacement program right at launch
- we also know that Apple does silent updates on its products. And, honestly, I don't blame the company, absolutely all high-tech companies do that.
- we have motive: a full blown bendgate would certainly cost a lot of money to Apple
So, yes, it's pretty probable that there is or will be a silent update.
Unless it's on golden samples... Even a small company can patch a few devices by hand, for instance to send to Consumer Reports.
And, actually, Apple can work some magic. Take for instance the launch of the first iPhone - Apple managed to get a strong screen glass in a matter of week. To do that, they are able to buy suppliers, to finance supplier's factories... I can assure you that suppliers will bend backward if given an opportunity to become a supplier for Apple... Just look at what Foxconn does for Apple...
Also, remember that the 6+ sells a lot less than the 6, yet it was and still is the most out of stock model. This could hint that the patch model parts are indeed not moving at a magical rate...
I'm not conspiracy minded... I have just worked in and for the high-tech industry. We did silent updates, our customers did silent updates, that's just the way of the industry. I see no reason to think that Apple would be the exception to the rule...
No, you don't. The ghosting display is on the mid-2012 retina MacBook. If you have a later model with a non-retina display, you will have no ghosting.
As far as I know, all LG retina mid-2012 macbooks have some ghosting. Some have it at a bearable level, some at an unbearable model, and most evolve badly with time (that's the case with mine). I'm waiting till it's bad enough to pass Apple unrealistic test and have it exchanged under Applecare (the only one gurus will believe, they just refuse to see what's plain in front of their eyes and only trust The Test).
Also, ghosting isn't a "line". Ghosting means that when I use Spaces to switch from webpage to a word processor page, for instance, I can still read the web page content on top of my white page for a couple of minutes. Of course, the "test" by Apple is made with an almost black screen...
Really dude? You don't read the terms and call ME out?
Let me refresh your memory.
http://images.apple.com/legal/sales-support/terms/docs/iphone_ars_na_en.pdf
"Service. If Apple determines that your iPhone is eligible for Express Replacement Service (ERS), and you choose to order ERS by providing to Apple or its authorized agent your credit card details, Apple will ship to your designated location a new or refurbished replacement iPhone..."
It's at Apples discretion. Get it?
The Consumer Reports test is scientific because it uses measurable force in a way that is uniform across all phones. And no, they don't get their phones from Apple -- they buy them themselves. Now you can argue that they were testing the wrong thing, or that what they tested doesn't have a relationship to real-world durability, but that doesn't make the test unscientific. The YouTube bending videos (which I believe to be legit by the way) are not scientific because it's just somebody bending with their bare hands. We have no idea how much pressure is being applied.
Ah, thanks for that information. That is indeed a good point, a whole lot of "serious" magazine do not do that...
It remains the possibility that Apple did a silent update. I find it weird to have on one hand a normal guy bending the thing bare-handed and on the other hand consumer reports saying you need more than 40kg to do that. It's pretty hard to reconcile the two facts, unless these phones do not have the same built...
Yes, but it would make it pointless... People tend to think that "scientific" means true, while it only means that it's possible to prove it untrue...
For instance, Ikea performs tests that are both scientific and have a relationship to the real world. In case you don't know them, they just build devices to simulate a human seating thousands of times on a chair or things like that. If consumer reports had built a device simulating a human being walking or sitting with a smartphone in his pocket, that would have been more to the point.
Yes, because it doesn't need to be scientific. The point of the guy is not to build a theory or to affirm a truth. It is merely to disprove a theory. And to do that, you just have to exhibit one sample that cannot fit into the theory.
The theory from fanboys was that it was impossible that an iPhone could bend. To disprove that, you just have to bend an iPhone... And that's what he did.
And now that that guy has disproved the theory, consumer reports did the next scientific thing to do: trying to establish a new theory that is more reasonable and includes the fact that, yes, the iPhone can bend.
So, now, we know what force you have to apply to bend an iPhone, since yes, it bends, that's a much better theory than the original one from the fanboys. The problem is that consumer reports just dumped a number on us without collecting meaningful data, such as the reasonable pressure you can find on someone's pocket or proofs that their tests actually relates to real world use case.
We do have an idea of the upper bound, there is certainly some scientific data on the maximum strength of normal human fingers. But that's not very helpful, because we don't know if the kind of pressure applied mimics any real world situation... And the same good be said from scientific reports...
Were you arguing with me about Apples discretion, or were you stating that Apple will not replace a phone without inspection? The latter.
So what were you stating again? Do you want me to quote you AGAIN adamantly stating that Apple will not replace a phone without inspection?
You do this daily. You state BS and then when proven wrong you back track instead of admitting you were wrong. You do nothing but spew garbage and argue on this forum.
You must have me confused with someone else. But that's ok. You seem to be confused about a lot of things, so I guess one more is not a big deal.
So to recap, don't bend your phone and expect Apple to give you a free one without even an inspection. Despite what some confused posters in this forum may claim.
It's not a defect! You try to destroy something and you are successful you think it's a defect? Why don't I go to a car dealer and throw a rock at the hood to simulate road debris and it makes a dent. Is the car defective? Should I demand the car manufacturer to replace my car?
Where is the common sense any more?
Quite the opposite and unless you also carry a small object to apply pressure to a specific point on the phone like say a ball then your leg IS applying uniform pressure to the device. Seriously think about it. All of the bending is when extreme pressure is being applied to the area just under the volume controls. How is your leg going to do this by itself?
Think people!
Last edited:
Yep, you can BUY A NEW PHONE FIRST (which is exactly what you do when you do an "express replacement" by the way, because they charge you the full retail price on a CC before they send it to you) and then if Apple determines it's not a warranty issue they'll push the charge through and send you back your phone.
So I think they're BOTH right...
You can do that sight unseen. Whoopidty doo! If Apple takes a look at the returned phone and determines it was fraud because lardass sat on it, they'll get their $$$ either way... so OF COURSE they'll do it sight unseen.
Show me a way to do it sight unseen WITHOUT the possibility of being charged if Apple doesn't like your fraud, and I'll be impressed. Well, I probably still won't be, but you can't, so it's all good.
So I think they're BOTH right...
You can do that sight unseen. Whoopidty doo! If Apple takes a look at the returned phone and determines it was fraud because lardass sat on it, they'll get their $$$ either way... so OF COURSE they'll do it sight unseen.
Show me a way to do it sight unseen WITHOUT the possibility of being charged if Apple doesn't like your fraud, and I'll be impressed. Well, I probably still won't be, but you can't, so it's all good.
My iPhone 6 is also bent, this is a real problem
The bend on my iPhone 6 is directly under the volume buttons. I didn't believe this was a common problem. I thought it would only happen if abused. But my iPhone 6 is now bent. I have a case on it. I kept it in my purse, in it's own pocket. Now I've got to take it to the Apple store and hope for a nice "Genius." The idea of having to pay for the damage, after taking good care of it and only owning it for 2 weeks, is really frustrating.
So before you are critical of another iPhone owner, please know that your phone might be the next one to bend.
I hope everyone with this problem makes it known somewhere online because Apple ought to be responsible for the design flaw. Maybe they could reinforce that area in future production.
The bend on my iPhone 6 is directly under the volume buttons. I didn't believe this was a common problem. I thought it would only happen if abused. But my iPhone 6 is now bent. I have a case on it. I kept it in my purse, in it's own pocket. Now I've got to take it to the Apple store and hope for a nice "Genius." The idea of having to pay for the damage, after taking good care of it and only owning it for 2 weeks, is really frustrating.
So before you are critical of another iPhone owner, please know that your phone might be the next one to bend.
I hope everyone with this problem makes it known somewhere online because Apple ought to be responsible for the design flaw. Maybe they could reinforce that area in future production.
goodluck and i hope your matter is resolved as painlessly as possible.
My advice is to not post about it here unless your experience was so horrible that it needs attention to alert others. Certain people here have agendas with regard to bent phones; some believe that the phones bend themselves, others believe that it is strictly user error and apple should not replace them without $.
i went into an apple store about my 6+ and they agreed it was a manufacturer defect that caused my bend, the handset rocked slightly when it was out of its case, and in the 1week it has taken for the replacement to come into stock the handset now clearly rocks with the case off (apple leather case) ... I would add that my bend is face up top left to bottom right, with the bottom right edge curved away, not bent on the volume switch location.
I would try a store, they were very accomadating to me, but I didn't go in waving my arms and crying Bendgate, I just spoke openly and honestly and rationally to the genius
I would try a store, they were very accomadating to me, but I didn't go in waving my arms and crying Bendgate, I just spoke openly and honestly and rationally to the genius