Apple Working on Fix for Bug Causing iPhone X Display to Become Temporarily Unresponsive in Cold Weather

[cycomiko]

Only flaws in apple products are acceptable.

If they occur in other manufacturers products, its a showcase to their incompetence.

 

[Totorotarrot]

It happened to me three times but had nothing to do with temperature changes. Springboard would crash random during normal workflow. When it recovered it would queue up all my commands and execute them quickly. For example, my multiple side button click got excuted into accessibility short cut, among many other things (20+) actions queued up to execute in a few seconds.
Twice I could never get Springboard back on and had to execute force reset via the three button method.
For the purple engineers reading this post, please make sure we fix this SB crash issue beyond the temperature trigger. Thanks.

 

[neutralguy]

You can't pay enough money for a mass-produced product that is guaranteed to be perfect. Just not possible. You can argue that any product may not be worth the asking price if its flaws are unacceptable to you, but you can't spend your way out of every single product issue.

I am not saying that. All I am saying is that a person who has put $1000 for a phone which Apple considers the best phone yet, has the right to complain if he has issues.

 

[satchmo]

It's tough to use in Canada almost anywhere for 8 months of the year unless you're inside. And even then it takes a long time to warm up. When you're warming up your vehicle, that's the prime time that most people want to use their smart phone, but you can't get it to register input.

It depends on where in Canada. We’re a big country and temps vary greatly in the winter. Never had any problems in Southern Ontario.

 

[jdclifford]

Does Apple not have a testing room that can simulate cold weather? This isn’t good.

U mean like a refrigerator? I think Apple has at least 1 of those. Maybe even a walk-in.

 

[Tommy c]

Seeing all these posts are making me nervous getting mine in December lol.

 

[dannyyankou]

U mean like a refrigerator? I think Apple has at least 1 of those. Maybe even a walk-in.

Yep, but I would imagine they have a room that can simulate all types of weather conditions. Heat, rain, humidity, etc

 

[CausticSoda]

It reminds me of using my faithful old 3GS in Harbin at the Ice Festival. It was getting on for -40. I had about three seconds to take a photo before the phone needed to recover for about two minutes in my pocket. Fair play to it - it just about coped.

 

[femike]

Just stick the LCD screen back in. It was fine.

 

[trusso]

I know who's to blame.

 

[iapplelove]

Well the article does state that not everyone experiences the issue.

I have yet to experience this. The phone has already been in 17 degree temps and worked just fine. Granted it was only for about 20 minutes but still no issues to report.

 

[Cloudkicker]

Just stick the LCD screen back in. It was fine.

Hmm? My October 2015 Motorola X Play had an OLED screen & I didn't experience virtual keyboard problem in cold, hot or in Goldilocks' "just right" bed. Nor does my current Samsung A5 (2017).

 

[dpace32]

Another thread with similar issues: https://forums.macrumors.com/threads/iphone-x-defective-screen-touch-not-working.2084246/

 

[thadoggfather]

Do u think this is actual a software problem or something that’s hardware that they’ll “fix” with software?

 

[Mr Staunton]

Winter is coming.

 

[R3k]

Lol, and I was reading a post on the forums how the X is great for those who live in cold weather because they don’t have to remove gloves for Touch ID.

 

[acorntoy]

Designed in California. Known for brisk weather.

Low is gonna be 22 in Lake Tahoe tomorrow.

 

[iMi]

I agree with some of the comments here. This appears to be a hardware problem, so I am not clear on how software update is going to fix it.

It's interesting to see a number of bugs and issues being reported. On the one hand, it's a brand new hardware. Some issues are expected. On the other hand, it's an expensive new hardware. You paid good money. These issues should not be present.

I am happy with my decision to buy an iPhone 8 Plus this year and wait for improvements on the X model in the next year and beyond. I had doubts because the X looks pretty amazing.

 

[Sdtrent]

Thank goodness, I thought it was just me

 

[oftheheavens]

I wasn't going to make a new post about it (yet) but I have issues when the phone gets a little to warm, not hot. I found this out when using the heater with the phone in the vent holder of my car. It was set rather low but warm enough to heat the phone. It was extremely sluggish and laggy for a good minute to three.

 

[can$rules]

A hardware issue is only one that can't be fixed by software. Any hardware issue that can be compensated for in software is really a software issue.

 

[Westside guy]

Low is gonna be 22 in Lake Tahoe tomorrow.

Only on the Nevada side. The California shore will be sunny and 75F.

 

[OldSchoolMacGuy]

IF YOU HAVE THIS ISSUE, TAKE A MINUTE AND REPORT IT TO APPLE.

They don't know how big a problem is unless they get reports of it. The more the better. Don't rely on someone else to do it for you. The more that report it, the larger of an issue they will see it is and the faster they'll fix it.

 

[SashJ]

For a $1,579 device over here in Aus, no you should not expect bugs!!

Every single piece of software has bugs, regardless of the cost. So yes, bugs will be expected.

 

[jonnysods]

My car windshield needs a software update.