iPhone 16/Plus AppleCare+ a joke now

[Benny L]

Recieved my iphone 16 plus- on oct 8 my iphone slipped out of my pocket while on my harley- opened express replacement on line as when i went to store - no replacements in stock. So have not recieved express replacement yet, and today they tell me another 8-14 days - lol.
I was willing to get a black replacement instead of my blue but apple will not do as you have to swap same for same .
I have used applecare + before and always recieved in 3 days or less.
This is a joke and applecare+ is now a joke - apple has certainly deteriorated as a company and i have had every iphone since 2007.
Well i guess it is a sign to get out of and escape the apple hamster wheel .

 

[Devyn89]

The phone is very new. Not excusing Apple as they could easily (and should) replace it with a new unit out of a retail box, but it’s normal within the first few weeks they take longer to replace it than they will soon.

 

[Apple_Robert]

Call Apple, tell them you want to cancel your AC+ and want a refund on the unused portion. That way, you can handle getting your phone repaired / replaced yourself.

 

[Apple_Robert]

You said Apple Care is now a joke and it’s time to get off the hamster wheel. If you don’t like the service and don’t want to wait, then backup your words with actions. Either you meant what you said or you just created a thread with a lot of words you didn’t mean.

 

[russell_314]

The phone is very new. Not excusing Apple as they could easily (and should) replace it with a new unit out of a retail box, but it’s normal within the first few weeks they take longer to replace it than they will soon.

This is the only explanation that makes sense. I had my iPhone 14 replaced the same day. Maybe it’s time to step off the Apple hamster wheel and try Samsung? Let me know how their express replacement goes. If it’s anything like what my friend had to go through, you’ll be back to the Apple hamster wheel.

 

[Benny L]

This is the only explanation that makes sense. I had my iPhone 14 replaced the same day. Maybe it’s time to step off the Apple hamster wheel and try Samsung? Let me know how their express replacement goes. If it’s anything like what my friend had to go through, you’ll be back to the Apple hamster wheel.

As i said have used several times
Never like this
First negative applecare + experiance in yrs

 

[TokyoKiller]

Very normal to have difficulty sourcing replacement phones within the first month of a release, this was always normal at retail level even.

 

[antiprotest]

How are you getting by meanwhile? Is the phone still usable but with a cracked screen?

 

[MarkFlynn11]

What do you expect? The phones are still sold out so where do you think they’d get your replacement from? It’s not apples fault you broke your phone…

 

[PsykX]

They don't even have the complete phones in stock, so most likely they don't produce enough parts.

That's very unfortunate though. I hope everything ends up well.

 

[F23]

You can thank Timmy's supply chain math for that.

 

[Benny L]

What do you expect? The phones are still sold out so where do you think they’d get your replacement from? It’s not apples fault you broke your phone…

Not sold out and should have replacements - get real

 

[Benny L]

How are you getting by meanwhile? Is the phone still usable but with a cracked screen?

Yes cracked front and back - so will wait - store said unrepairable - scuffed bad thus express replacement

 

[erihp]

yesterday i learned that apple is not involved in theft and loss coverage.

i was told i could not be quoted for device replacement if lost or stolen, i would need to contact AIG insurance

 

[Wizec]

Express Replacement is a contractual obligation as part of AppleCare+

iPhone Express Replacement Service - Apple Support

We know how much you rely on your iPhone. With Express Replacement Service, you receive a replacement right away, so you don’t have to go without.

support.apple.com

Apple needs to be able fulfill their obligations, and customers should expect to get what they pay for. If they can’t, then they need to refine their supply chain processes. It’s not ok to stiff customers because they are more concerned with net new sales than with service.

 

[Benny L]

You can thank Timmy's supply chain math for that.

Exactly - totally unacceptable for a company like apple to not be geared up for express replacements - store and online - apple going downhill fast yet making big profits - ballon will bust someday

 

[jbachandouris]

Yes cracked front and back - so will wait - store said unrepairable - scuffed bad thus express replacement

I would call Apple Support. Since they have a process called Advance Exchange where they send you the replacement and THEN you send back yours. They do put a hold on your card though. I can guarantee that will be quicker then waiting on a store.

 

[jbachandouris]

Express Replacement is a contractual obligation as part of AppleCare+

iPhone Express Replacement Service - Apple Support

We know how much you rely on your iPhone. With Express Replacement Service, you receive a replacement right away, so you don’t have to go without.

support.apple.com

Apple needs to be able fulfill their obligations, and customers should expect to get what they pay for. If they can’t, then they need to refine their supply chain processes. It’s not ok to stiff customers because they are more concerned with net new sales than with service.

Funny. I just was typing that as you were posting.

 

[Benny L]

yesterday i learned that apple is not involved in theft and loss coverage.

i was told i could not be quoted for device replacement if lost or stolen, i would need to contact AIG insurance

Yes they farm out - i do not take theft - just get applecare + which was always good before but now question if i will ever get again - after this screw story

 

[Larabee119]

yesterday i learned that apple is not involved in theft and loss coverage.

i was told i could not be quoted for device replacement if lost or stolen, i would need to contact AIG insurance

If you buy Apple care + with loss coverage then you can loss phone replace up to 2 times a year with a down payment.
I never get any apple care until I have my kids slam my iphones on the window... Get it the next day replaced and go on my way.

 

[Boy261]

People need to taste some reality with samsung and other companies…, specially in my country it’s horrible, from start to finish. 8-14 days is nothing after a phone launch.

Apple definitely does not have the 2000s-2010s service but they still are among the best.

 

[Benny L]

Funny. I just was typing that as you were posting.

Ii have been calling apple support everyday - no help
Even emailed tim - no response - too busy cashing his apple stock in- lol
Sad

 

[dominiongamma]

yesterday i learned that apple is not involved in theft and loss coverage.

i was told i could not be quoted for device replacement if lost or stolen, i would need to contact AIG insurance

omg F that I thought replacement would be easier with Apple if an iPhone was stolen or lost under its warranty. Not jumping through insurance loops. Glad I got rid of that coverage while back

 

[Benny L]

People need to taste some reality with samsung and other companies…, specially in my country it’s horrible, from start to finish. 8-14 days is nothing after a phone launch.

Apple definitely does not have the 2000s-2010s service but they still are among the best.

Do u work for apple ? Lol
I have been a iphone user since day 1
2007- know all about apple deteriorating in every way
Like i said - ballon will pop someday
I the meantime tim gets another bonus- lol

 

[Realityck]

Recieved my iphone 16 plus- on oct 8 my iphone slipped out of my pocket while on my harley- opened express replacement on line as when i went to store - no replacements in stock. So have not recieved express replacement yet, and today they tell me another 8-14 days - lol.

Did you check stock online for same config as there are four stores in Vegas? Perhaps it's more to a specific store that has difficulty with express replacements for a particular config/color. The blue iPhone 16 plus w/128GB no cell provider is in stock in all four of them. I normally config like I am going to buy then check local store stock.