because its free if my battery goes to under 80. im at 81. ive been trashing the damn thing for weeks and it wont budge
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iPhone 16/Plus AppleCare+ a joke now
- Thread starter Benny L
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I know what youre going on about out about a court trial. Did you read my comment?
Can anybody in the UK say how a iPhone theft claim is handled. Is it similar to above?
I did read it and that’s why I said they’re not going to bend over backwards for you just cuz you bought their services. Their policy is strictly concerning the current situation.
One thing you can try is putting it in a case and playing graphic intensive games while plugged into a 20W or higher adapter. Heat is battery’s worst enemy.
They have no problem Taking out money for it yet they can’t live up to their end of the bargain. If they don’t have replacements don’t take our money for the insurance!
Oh how quickly they turn when things don’t go their way.
Of course it’s like for like replacement, otherwise people would be dropping their phones all the time just to change colors.
Even a cheap case could have saved you the headache.
it literally cracks me up seeing so many people with cracked phone screens over the years, running with no case.
it literally cracks me up seeing so many people with cracked phone screens over the years, running with no case.
the current situation is that ive more than paid for a replacement on the phone i currently have on the same applecare plan. im not expecting special treatment, i just want a timely replacement using whatever strategy makes sense.
-use overnight shipping.
-do a mail back where i send my phone after i get my replacement
-if the device -must- go back first, give a loaner device.
-set a value per device that defines some number of months of applecare that yields a non/diagnostic requirement for a replacement.
hell id happily pay a $150 fee for any one of those options, if it meant i got a device in my hands faster
theres no need to act like there arent any solutions halfway between where we are and where we expect to be. unless you have skin in the game or something?
good advice on how to kill a phone!
i have trashed this phone for weeks!!! i think the sensor is broken or something!
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Like I said I don’t know where you’re from but in the USA there’d be a hold for the total price of the device.
If you’d requested the replacement first thing in the morning then you can expect to receive it by next day. You’d have 10 days to return the faulty device and would only be charged $99+ tax.
Here you’d get your replacement first with a prepaid shipping label so you can send back the faulty one after you receive the replacement.
Maybe it’s done differently in your country but that’s how it is here and I had my 13Pro replaced a couple times cuz the back glass was broken. I’ve always had the replacement the next day and with FedEx maybe the day after but never later than 2 days max.
People criticising you for your valid complaints…it makes no sense.
Some of the things said are of course logical (like saying stock could be low because the product was just launched) but if Apple is charging for a service, they should make sure they can actually provide the solutions they are advertising. Otherwise it is just deceiving.
If there will be no stock for weeks, then don’t charge the service during those weeks. Give the user a prorated refund or something. Otherwise…we are paying for nothing and giving Apple haters an excuse to keep crapping on it, lol.
Some of the things said are of course logical (like saying stock could be low because the product was just launched) but if Apple is charging for a service, they should make sure they can actually provide the solutions they are advertising. Otherwise it is just deceiving.
If there will be no stock for weeks, then don’t charge the service during those weeks. Give the user a prorated refund or something. Otherwise…we are paying for nothing and giving Apple haters an excuse to keep crapping on it, lol.
"apple has certainly deteriorated as a company" because they didn't have your new model in stock? LOL this gotta be a troll post
Yep. That's pretty sh it.
Simple solution though. Apple owes you a replacement AND a loaner if they can't get you one in a reasonable timeframe. If they won't give you one, go to your local Apple Store, buy a new iPhone with AppleCare+, and return it (cancel AppleCare+) within 14 days once you receive your replacement. If your replacement takes more than 14 days just rinse and repeat.
Simple solution though. Apple owes you a replacement AND a loaner if they can't get you one in a reasonable timeframe. If they won't give you one, go to your local Apple Store, buy a new iPhone with AppleCare+, and return it (cancel AppleCare+) within 14 days once you receive your replacement. If your replacement takes more than 14 days just rinse and repeat.
That’s exactly why they have that policy. Good on Apple for not allowing it.
And I suspect Apple deliberately calibrate their software to keep the percentage number right above 81 for as long as possible until the battery physically just can’t do anything anymore, then it drops right below 80. Apple wants to save costs on customers replacing their phone batteries too, and they earn more if customer just upgrade their iPhone instead.
doesnt the 'two incidents' policy cover it well enough such that any reason/motivation is moot?
I don’t believe you’ve had 12 drops onto concrete case-less without even a scratch. You would be incredibly lucky if that were the case. I’ve witnessed a few accidents with iPhones over the last couple of years and have been shocked just how much damage occurs from the smallest of drops onto stone and concrete surfaces. Sure, some are lucky with how the phone lands on occasion, but to have dropped yours 10-12 times without damage is defying the laws of averages on an extreme scale.
I prefer a case, makes the phone grippier and much nicer to hold and use. AppleCare costs a similar amount to insuring my car, so no thanks.
There’s no service level mentioned so legally they’re adhering to the contract.Express Replacement is a contractual obligation as part of AppleCare+
iPhone Express Replacement Service - Apple Support
We know how much you rely on your iPhone. With Express Replacement Service, you receive a replacement right away, so you don’t have to go without.support.apple.com
Apple needs to be able fulfill their obligations, and customers should expect to get what they pay for. If they can’t, then they need to refine their supply chain processes. It’s not ok to stiff customers because they are more concerned with net new sales than with service.
Heb is clearly just reconsidering his relationship with apple after a bad experience and shares it on a forum about apple, “calling him out” and forcing him in your childish black an white thinking is ridiculous.
You don’t have to believe me. It’s the titanium which allows the iPhones Pro to be so durable. You can prefer a case, it’s your choice. I just want it to be naked. And there’s no car insurance available for $10 per month. LOL
I have never signed up for apple care as I do not see any good value in it for me.
Lol dealing with assurant/assurion is a nightmare. Apple controlling its own insurance blows away all of its competition.
they dont if you have theft and loss.
they send you RIGHT to assurion/aig. i just confirmed this.