Some are device issues, others are just trying out different colours.Honestly it’s hard for me to imagine that many returns. What was the cause?
Some are device issues, others are just trying out different colours.Honestly it’s hard for me to imagine that many returns. What was the cause?
No, straight from the Apple Store and picked up in the store. The purchase was done through the Veteran Store.did you buy a refurbished from somewhere?
I never had Apple Care on the device so there was nothing to expire.did your macbook pro ever have Apple Care + on this and let it expire?
Sure, your and my observations are anecdotal and equally valid. AC1 makes it even more attractive to insure large purchases.I'll continue buying apple care on my apple silicon macbooks. I had my nearly $4k specced m4 max mbp start running at about 1/4th of the regular speed. Initially I thought I was having internet issues, then I ran some benchmarks... Things like browser bench that I expected a score of 38 - 45 were getting 7 - 9. My wife's M3 mba was getting around 25. After a complete restore from DFU mode the issue persisted. In the end Apple replaced the logic board and i never got an answer on what was actually the problem, but it would suck to get stuck with a m4 mbp that runs about as fast as an intel mac.
Just curious, do you and your wife both have an individual Apple One subscription?
I thought that was required and you can only add devices on your own account.
Just making sure I’m clear.
I thought most couples and families would share the Apple One subscription.
It’s not surprising that new features will require the latest OS. I could see that as annoying to some. This new AppleCare has just been released so I suspect Apple is going to make changes as bug reports roll in. It wouldn’t surprise me if they add compatibility with older operating systems.I'm not able to sign up. I'm in the US, but when I go to sign up on the web it says it's not available in my location.
I called AppleCare to ask why, and the first thing they wanted to do is screen sharing (Why is that always their first instinct? I was accurately reporting what the web-site said. I don't need them snooping on my computer.)
He said it's easiest to sign up through Settings on the iPhone or Mac anyway. But then it turned out you need either Sequioia or iOS 18 to do that (I tend to stay one version behind).
As soon as he heard that I wasn't on the latest OS, he claimed that's why it doesn't let me sign up on the web as well . . . hmm.
It doesn't make a lot of sense that your products need to be on the latest OS to sign up because some of the products that would have been sold in the last four years (Apple Watch Series 3) can't even update to the latest OS.
Isn’t that already covered by your home contents insurance?Since you can rotate your device warranty the same way you switch between streaming services, I suppose that this plan can make sense for when you leave for a holiday trip or partake in some risky activity?
Thats tracking as my phone was through citizen loan and I got a gift card pretty quickly, still waiting on the prorated amount for my MacBook Pro, iPad Pro and AWU2 though. May call later today.I just received my refund for the partial month of AppleCare for my iPhone. It was put back on my credit card. I know some mentioned receiving gift cards. Perhaps if your original form of payment does not support refunds, that is a possibility.
Got both my Mac refunds back to my cc late last night. So took a day or so.Thats tracking as my phone was through citizen loan and I got a gift card pretty quickly, still waiting on the prorated amount for my MacBook Pro, iPad Pro and AWU2 though. May call later today.
Thanks! Good to know I’ll wait a few days then. Thank you!Got both my Mac refunds back to my cc late last night. So took a day or so.
That’s good to know. Not as useful for the accessories then, but still nice if something happens to the keyboard like you spill on it.The pencil is not included in the lost or theft coverage. Nor is the keyboard.
So I upgraded my iPhone to iOS 18.5 from iOS 17 something and it still didn't show up as an option in Settings.Yeah all the signup screens to deal with this are baked into the Settings App so I can see why the latest OS is needed. What's funny is, I couldn't get the Settings screen to show it till I went to https://apple.com/applecare and clicked on Get Coverage.
The pencil is not included in the lost or theft coverage. Nor is the keyboard.
That’s good to know. Not as useful for the accessories then, but still nice if something happens to the keyboard like you spill on it.
What on earth is that thing about accessories shipping before the main device? Every single time when I buy anything together with a case etc., the accessory will ship and arrive a few days before the main item. What difference is that supposed to make? I'm supposed to register all of these with support?According to the AppleCare One Terms and Conditions (New York) in section 1, "... The following accessories that are compatible and used with Covered Devices may be registered under the Plan and will not count towards your Plan device limit (if enrolled under the Plan, "Accessories," and together with Covered Devices, "Covered Equipment"): Apple Pencil, Apple Pencil Pro, Apple-branded iPad keyboard (collectively, "iPad Input Devices"); ..."
And in section 4, "Unless the Accessory ships prior to the Covered Device, if the Accessory is purchased at the same time as a compatible Covered Device the Accessory will automatically be registered under the Plan. Otherwise, you must contact Apple to register the Accessory. ..."
AppleCare One Terms and Conditions
They’re saying if it’s bought at the same time as the device it will be automatically registered. If you buy it before you buy the device, you have to call Apple to have it registered.What on earth is that thing about accessories shipping before the main device? Every single time when I buy anything together with a case etc., the accessory will ship and arrive a few days before the main item. What difference is that supposed to make? I'm supposed to register all of these with support?
The only (tortured) alternative read of this is that they're trying to say that you can't just buy accessories individually before the main device and have them covered under this.
Another thing I do routinely with iPhones is to order the iPhone alone (because sometimes seconds count if you want a specific config) and then order the case separately.
This is either poorly thought out or poorly phrased.
I did the same with my iPad Mini 6 and iPad Pro M4.Yes, I bought the Apple Pencil Pro and the Magic Keyboard for my M4 iPad Pro separately and after the actual iPad purchase. I got (and still have) monthly AppleCare+ for it. I had to call Support and have the pencil and MK added specifically.
There’s a few threads on this - it’s weird that you can’t do it without human intervention (ie. just add it in your Settings in your iPad, or somehow online on your Apple Account). Even the person I spoke to on the phone said it’s one of those things you need to call about.
If that's what they mean, they're fumbling the language by talking about shipping. It's under their control when something ships earlier, even if it's purchased at the same time.They’re saying if it’s bought at the same time as the device it will be automatically registered. If you buy it before you buy the device, you have to call Apple to have it registered.
Those are the rough patches of dealing with Apple. Until half a year or so, you also had to call when you had leftover AppleCare on something after a trade-in. I guess they made the refunds automatic in preparation for AppleCare One.Yes, I bought the Apple Pencil Pro and the Magic Keyboard for my M4 iPad Pro separately and after the actual iPad purchase. I got (and still have) monthly AppleCare+ for it. I had to call Support and have the pencil and MK added specifically.
There’s a few threads on this - it’s weird that you can’t do it without human intervention (ie. just add it in your Settings in your iPad, or somehow online on your Apple Account). Even the person I spoke to on the phone said it’s one of those things you need to call about.