AppleCare Protection Plan - problems

[toshcomputers]

No you seem to be. MANY including myself have purchased Apple Care from EBAY in the past and later found out it GOT DENIED because they wanted a RECEIPT or the BOX Serial # which we had neither because they won't accept EBAY receipts and the sellers normally don't send out the BOX.

The point is, people can not expect to buy Applecare on ebay and have coverage as APPLE is cracking down on this now.

We sell nearly 1,000 Applecare boxes a month in 11 countries, and there has NEVER been a case where a client has had its AppleCare coverage denied, so your generalities here are misplaced. We buy AppleCare boxes directly from Apple by the truckload (and we must buy them as Apple's highest retailer discount depends on us buying Applecare for 40% of the Macs we buy...) and thus any general statement that buying AppleCare on eBay is dangerous, is plain silly. Like anywhere else, it is the quality of the seller that matter and not eBay as a forum...

OP's problem is that he can't provide proper proof of purchase.

Wrong, his problem is that he is attempting to register AppleCare after the deadline for its eligibility has expired. We have a recent letter on file from Apple which confirms that Apple will register AppleCare regardless of whether it was purchased through Apple or not (failure to do so would be a major anti-trust law breach), and thus it makes not a hoot of difference whether the seller is an Apple dealer or not. We have an excerpt of this letter on all of our listings, so you can easily read it for yourself.

 

[Richard1028]

Wrong, his problem is that he is attempting to register AppleCare after the deadline for its eligibility has expired.

Actually, iLog is correct. You and I are wrong about this. It seems AppleCare can indeed be registered outside that first year as long as you bought that AppleCare before the initial year lapsed.

The act of registering AppleCare is merely a technicality it seems:

You may register an AppleCare Agreement for an out-of-warranty Apple product if you purchased the agreement while the product was still under the one year limited warranty. Follow these guidelines to register the agreement online or request further assistance.

http://support.apple.com/kb/HE51


My apologies to the OP. Perhaps a dated PayPal receipt from the seller would suffice? I think Apple is only interested in proof that you bought Applecare within your Macbook's one year warranty.

 

[iLog.Genius]

Wrong, his problem is that he is attempting to register AppleCare after the deadline for its eligibility has expired. We have a recent letter on file from Apple which confirms that Apple will register AppleCare regardless of whether it was purchased through Apple or not (failure to do so would be a major anti-trust law breach), and thus it makes not a hoot of difference whether the seller is an Apple dealer or not. We have an excerpt of this letter on all of our listings, so you can easily read it for yourself.

Then this whole thread is almost pointless. OP should just call AppleCare, send him the invoice you provided and see what happens there. As long as OP purchased the AppleCare before the limited warranty period, he should be fine and his AppleCare will be activated.

From personal experience, many get denied because they were not from an authorized reseller but if you say you have a letter stating otherwise, I'm not going to argue with you, we'll have to wait for OP to respond after getting in contact with AppleCare.

 

[toshcomputers]

You may register an AppleCare Agreement for an out-of-warranty Apple product if you purchased the agreement while the product was still under the one year limited warranty.

You 'may' does not mean 'Apple must allow you to register'...

Usually, Apple does deny those late requests, unless you can lay on a real sob story and do it well.

 

[iLog.Genius]

You 'may' does not mean 'Apple must allow you to register'...

Usually, Apple does deny those late requests, unless you can lay on a real sob story and do it well.

That's 100 percent incorrect. A lot of people fail to realize that AppleCare needs to be activated and forget to do this. Apple realizes this which is why they put in the exception. As long as you purchase AppleCare within the limited warranty period, there will be no problems with AppleCare if you fail to activated it - you'll have AppleCare, period.

 

[Richard1028]

You 'may' does not mean 'Apple must allow you to register'...

I think you're splitting hairs here.

Usually, Apple does deny those late requests, unless you can lay on a real sob story and do it well.

I'm thinking they can't deny you as the purchase of a product entitles you to the stated benefits of that product.

There is no "request" in this case. The product was already purchased within the parameters set forth by Apple. All they want now is proof that AppleCare was purchased no later than one year after the OP bought his macbook. (A reasonable request).

Making the seller's life easier by "registering" what you already bought shouldn't be required.

P.S. It should be noted I have no problems with ebay sellers. I actually bought my AppleCare there but had the sense to get a sealed retail boxed version - with the serial number on it. Like the OP though, I have no receipt but I did register it prior to my 1 year warranty expiration.

 

[millerb7]

Let me ask this then....

If I buy on ebay, get my box mailed me, activate it with the box serial and all... that will work just fine if I'm inside my 1 year window yes?

The biggest issue here is that he didn't do it within the 1 year window, and the exception to this is that he now needs proof of purchase?


Or am I just missing it all? I have bought plenty of them on ebay in the past, but before the new rule, never had any issues. I am in need of 2 more AC-plans now.

 

[Apple OC]

Let me ask this then....

If I buy on ebay, get my box mailed me, activate it with the box serial and all... that will work just fine if I'm inside my 1 year window yes?

The biggest issue here is that he didn't do it within the 1 year window, and the exception to this is that he now needs proof of purchase?


Or am I just missing it all? I have bought plenty of them on ebay in the past, but before the new rule, never had any issues. I am in need of 2 more AC-plans now.

if you get the box ... you are golden

 

[nizmoz]

Sorry it's a fact that buying Apple Care on EBAY no longer is a safe route. You are just here to spout your BS to try and not lose business. MANY and I mean many here have lost their AppleCare. How would you know about it if people leave you good feedback ONCE they purchase it but later down the road they have a issue and can't say anything negative now. They are just screwed. Like many here have experienced.

We sell nearly 1,000 Applecare boxes a month in 11 countries, and there has NEVER been a case where a client has had its AppleCare coverage denied, so your generalities here are misplaced. We buy AppleCare boxes directly from Apple by the truckload (and we must buy them as Apple's highest retailer discount depends on us buying Applecare for 40% of the Macs we buy...) and thus any general statement that buying AppleCare on eBay is dangerous, is plain silly. Like anywhere else, it is the quality of the seller that matter and not eBay as a forum...



Wrong, his problem is that he is attempting to register AppleCare after the deadline for its eligibility has expired. We have a recent letter on file from Apple which confirms that Apple will register AppleCare regardless of whether it was purchased through Apple or not (failure to do so would be a major anti-trust law breach), and thus it makes not a hoot of difference whether the seller is an Apple dealer or not. We have an excerpt of this letter on all of our listings, so you can easily read it for yourself.

 

[nizmoz]

Actually, iLog is correct. You and I are wrong about this. It seems AppleCare can indeed be registered outside that first year as long as you bought that AppleCare before the initial year lapsed.

The act of registering AppleCare is merely a technicality it seems:

You may register an AppleCare Agreement for an out-of-warranty Apple product if you purchased the agreement while the product was still under the one year limited warranty. Follow these guidelines to register the agreement online or request further assistance.

http://support.apple.com/kb/HE51


My apologies to the OP. Perhaps a dated PayPal receipt from the seller would suffice? I think Apple is only interested in proof that you bought Applecare within your Macbook's one year warranty.

Paypal Receipt will not work as I have tried that with Apple. It must be a Retail store receipt that is from a Authorized Reseller.

 

[Richard1028]

Paypal Receipt will not work as I have tried that with Apple. It must be a Retail store receipt that is from a Authorized Reseller.

I would really take Apple to task on this.

Either the code is a valid one or not. If it is valid then Apple has most certainly got their cut from the sale.

The issue is *when* you bought it. A PayPay/Credit Card receipt should suffice.

I really don't understand this "authorized dealer" crap for a piece of paper. So everybody who gets AppleCare as a gift with no receipt is screwed in your situation?

Again, I'd keep asking for another Apple rep until you get somebody that can explain this.

 

[nizmoz]

I would really take Apple to task on this.

Either the code is a valid one or not. If it is valid then Apple has most certainly got their cut from the sale.

The issue is *when* you bought it. A PayPay/Credit Card receipt should suffice.

I really don't understand this "authorized dealer" crap for a piece of paper. So everybody who gets AppleCare as a gift with no receipt is screwed in your situation?

Again, I'd keep asking for another Apple rep until you get somebody that can explain this.

It's in Apples Policy. The receipt is not accepted as too many SCAMMERS out there stealing keys. They must have the BOX with the serial on it for proof while the receipt helps, they won't usually accept it especially if it's a Paypal one.

 

[Eddyisgreat]

Either the code is a valid one or not. If it is valid then Apple has most certainly got their cut from the sale.

Uhh, you do know that the Applecare agreement code is relatively short. Apple knows which codes are out there sitting in the boxes and/or on the lists that resellers can add to a brand new machine, putting all the information on the receipt (the customer can then go to the website to get the complementary tech tool deluxe that comes with it).

Anyway, it's short enough for some enterprising individuals to reverse and keygen, hence you have a situation where individuals are selling codes with a high chance of validation and, assuming there are lots and lots of codes out there, low chance of overlap (again assumption).

But then a customer with the box and serial in hand ends up getting their code utilized and, oops, now Apple has to sort it out. Who are they going to believe, the guy with an emailed code and a paypal receipt for less than the legitimate cost to the seller? Or the guy who followed proper protocol from an authorized vendor with box in hand. Since there's no possibility that two customers could have the same code in two separate boxes, I think we know who wins. Even if Apple screws up and puts one code in two packages, it'd be hard to argue that they shouldn't be liable.

 

[iLog.Genius]

I really don't understand this "authorized dealer" crap for a piece of paper. So everybody who gets AppleCare as a gift with no receipt is screwed in your situation?

What don't you understand? Basically, to prevent any type of fraud and control it's products, Apple selects/controls the channels that are allowed to sell it's products. If you're not an authorized agent or reseller, on paper, you're not allowed/authorized to sell Apple products. From this, you'll see why many on here don't believe in buying from eBay and it's sellers. Most (if not all) are not authorized by Apple. Sure, they can still sell Apple products, but if help is needed, Apple won't be able to do anything about it if documentation is required.

More information can be found at:

http://www.apple.com/ca/channel/programs/channel_reseller.html

 

[nizmoz]

Okay, this tosh computers guy is all over on this other site as well running his BS.

http://forums.whirlpool.net.au/archive/1425169

Read and enjoy...he can't provide proof that he is actually a Apple Reseller.

 

[NickZac]

Why is he posting on a Whirlpool form?

Okay, this tosh computers guy is all over on this other site as well running his BS.

http://forums.whirlpool.net.au/archive/1425169

Read and enjoy...he can't provide proof that he is actually a Apple Reseller.

 

[toshcomputers]

Sorry it's a fact that buying Apple Care on EBAY no longer is a safe route. You are just here to spout your BS to try and not lose business. MANY and I mean many here have lost their AppleCare. How would you know about it if people leave you good feedback ONCE they purchase it but later down the road they have a issue and can't say anything negative now. They are just screwed. Like many here have experienced.

I would assume that buyers that are unhappy come back to the seller and ask for the 100% refund we guarantee... I would also assume that there would be zillions of blogs everywhere if we had sold even a single Applecare and the client didn't get the Apple service they expected. We have been selling Apple products for more than two decades, so lumping us in with all these cowboys on eBay, simply because we also sell on eBay is careless at best. If 'many and many' have lost their AppleCare, they certainly aren't customers of ours. You show me a single Tosh customer for whom Apple has denied warranty service, before you spout generalities here under the disguise of them being facts.

Okay, this tosh computers guy is all over on this other site as well running his BS.

http://forums.whirlpool.net.au/archive/1425169

Read and enjoy...he can't provide proof that he is actually a Apple Reseller.

Is this comedy hour here? Of course we are not an Apple reseller and never have said we were. Only because we are not an Apple dealer can we sell Apple product, which we buy from Apple in huge quantities and have so since 1987, below Apple retail prices. In none of our listings do we state we are an Apple dealer, and on each of our web store pages is a detailed description of how we work and that we compete with Apple with their own products. When Apple registers AppleCare they make NO distinction between AppleCare sold through their dealers or sold through others (as they are required to by law), and thus the only difference in the product is the lower price outside the Apple dealer network. Apple seems to be quite content with what we are doing, and even gave us permission to use their trademarks for the advertising of the genuine Apple products we sell...

 

[nizmoz]

I would assume that buyers that are unhappy come back to the seller and ask for the 100% refund we guarantee... I would also assume that there would be zillions of blogs everywhere if we had sold even a single Applecare and the client didn't get the Apple service they expected. We have been selling Apple products for more than two decades, so lumping us in with all these cowboys on eBay, simply because we also sell on eBay is careless at best. If 'many and many' have lost their AppleCare, they certainly aren't customers of ours. You show me a single Tosh customer for whom Apple has denied warranty service, before you spout generalities here under the disguise of them being facts.

100% refund a year later when they have a issue and can't get their laptop covered now because it's now past the 1 year standard warranty and your AC didn't cover it. So they are screwed because of you. Yea that works really well.

Okay, IF you are a official Apple Reseller, show us a scan of a official letter from Apple saying so. Till then, in my book you are not official.

 

[toshcomputers]

100% refund a year later when they have a issue and can't get their laptop covered now because it's now past the 1 year standard warranty and your AC didn't cover it. So they are screwed because of you. Yea that works really well.

Okay, IF you are a official Apple Reseller, show us a scan of a official letter from Apple saying so. Till then, in my book you are not official.

We have never had a client complain that Apple didn't honor their own AppleCare and since we only sell what we buy from Apple, that is quite the way we expect it. You seem to be getting into a frenzy over an issue that does not exist. We buy genuine AppleCare from Apple and we sell it cheaper than they do. It's the same product, and you get exactly the same treatment from Apple. That's how it must operate by law and that is how it does operate in reality.

What don't you understand? Basically, to prevent any type of fraud and control it's products, Apple selects/controls the channels that are allowed to sell it's products. If you're not an authorized agent or reseller, on paper, you're not allowed/authorized to sell Apple products.

You must be joking. You have just done away with the anti-trust and consumer protection legislation that has existed for decades. Under your logic, you could not buy a BMW in another country cheaply and bring it in to your country and then sell it. Just imagine what it would mean if manufacturers could force you to only buy through their networks. Prices would sky rocket. What you describe would be utterly illegal conduct, and Apple knows far better (than you...).

100% refund a year later when they have a issue and can't get their laptop covered now because it's now past the 1 year standard warranty and your AC didn't cover it. So they are screwed because of you. .

This is not the forum to provide you with legal advice, but in every country we operate the buyer would easily be able to bring a small claims court claim for any damages they would have had in addition to the cost of their Applecare if we would not reimburse. It just hasn't happened before, so I don't understand why you are foaming at the mouth over an issue that you have created and that none of our customers ever had an issue with.

I do appreciate the several people who have just bought from us, having read here and concluded that the accusatory tone here was quite inappropriate.

 

[nizmoz]

Not a issue? Have you not read anything on what people have said here? It is a big issue.

And you ignored my question about proving you are actually a Apple Reseller for a scan of a actual letter from Apple saying so. You should be able to provide that if you actually are one. Why you ignore the question?

We have never had a client complain that Apple didn't honor their own AppleCare and since we only sell what we buy from Apple, that is quite the way we expect it. You seem to be getting into a frenzy over an issue that does not exist. We buy genuine AppleCare from Apple and we sell it cheaper than they do. It's the same product, and you get exactly the same treatment from Apple. That's how it must operate by law and that is how it does operate in reality.




You must be joking. You have just done away with the anti-trust and consumer protection legislation that has existed for decades. Under your logic, you could not buy a BMW in another country cheaply and bring it in to your country and then sell it. Just imagine what it would mean if manufacturers could force you to only buy through their networks. Prices would sky rocket. What you describe would be utterly illegal conduct, and Apple knows far better (than you...).

 

[toshcomputers]

Not a issue? Have you not read anything on what people have said here? It is a big issue.

And you ignored my question about proving you are actually a Apple Reseller for a scan of a actual letter from Apple saying so. You should be able to provide that if you actually are one. Why you ignore the question?

No, it's a non-issue, actually. Have you bothered to read our post a few above this one regarding Apple dealer status? Maybe take few quiet breaths, relax, read, and then come back if you have any real questions. Repeating material is not respectful to the serious readers here.

 

[rtrt]

oh boy this is an old/gold one.

there was a thread on here last year (year before?) and it ran to 20-30 pages about this very topic. actually it might have been on the MP forum.

There were lots of opinions stated as fact on there and I suspect we're getting some of that again here.

the one thing that stands out for me, is the inability/unwillingness of apple to design a system thats resistant to scamming.

if there are as many problems with fake ac as some on here say, then in my opinion it'd be in apples best interests to fix that very quickly and i think they would.

me - i bought applecare on ebay and it's coming to it's end next month. it's still showing valid on the applecare site and i didn't get a box or anything like that.

i've used it a couple of times for telephone support but not hardware faults - so there is a small doubt in my mind that i might have been refused service if i needed it.

 

[toshcomputers]

the one thing that stands out for me, is the inability/unwillingness of apple to design a system thats resistant to scamming.

The new system, since October, is quite scammer proof (which is why there is nearly no one left on eBay selling...). You must have a serial number from a box that matches the registration number inside the sealed box, and if you don't, they will not register AppleCare... Pretty fool-proof.

 

[Eddyisgreat]

You must be joking. You have just done away with the anti-trust and consumer protection legislation that has existed for decades. Under your logic, you could not buy a BMW in another country cheaply and bring it in to your country and then sell it. Just imagine what it would mean if manufacturers could force you to only buy through their networks. Prices would sky rocket. What you describe would be utterly illegal conduct, and Apple knows far better (than you...).

Tis got nothing to do with anti-trust/consumer protection. Nikon has been doing it for...ever. They clearly state that products to be serviced in the united states must have been bought from an authorized dealer within the united states. If you buy a camera/lens from another country, otherwise known as grey market, nikon USA will refuse to look at your hardware. They will not touch it, quite literally, regardless if the hardware is a day old or nearing the expiry of the one year warranty.

I see no verbage, atleast in the US, that states that Apple is NOT allowed to require that customers purchase agreements from authorized resellers. If authorized reseller status holds absolutely no weight, why would they bother in the first place. Are you really saying that you are allowed to buy applecare in bulk from Apple without being an authorized reseller?

 

[Richard1028]

me - i bought applecare on ebay and it's coming to it's end next month. it's still showing valid on the applecare site and i didn't get a box or anything like that.

Same here. Registered fine, still registered.

Mine has a year left on it and I will use it (Pixel burnout). And when that time comes, even though I have the box, if Apple tells me after all this time it's bogus then I'll simply ask them *why* my code wasn't rejected sooner so that I could have time to buy legitimate coverage.

Let 'em try. A Judge will have a field day with this.

Authorized dealers "only" my arse.