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AppleCare Training Document on iPhone 4 Signal Issues Revealed

I don't see this as a design flaw. The engineers who made that would have been well aware you could get impedance issues with users bridging the gap. They chose to do it anyway. Why? Because the performance overall is better.
 
marksman said:
The real memo reads like this:

"Tell the effing donkeys to stop holding the phone like a sissypants and get on with their lives."

But it was put through PR and spin school and that is how it came out.
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Too bad the law firm preparing class action lawsuit got hold of the original text. Apple is clearly doomed now.
 
Garion said:
I feared this. Apple simply can't admit that their most prestigious (and profitable!) product has a big hardware design flaw. And a biggie it is, let there be no doubt about it. A high end smartphone that loses signal strength when held normally, that's not good. Not good at all. :(

This is the dark side of Steve Jobs' infamous Reality Distortion Field. The seeming inability to admit mistakes. "The product is perfect, you're just holding it wrong". :confused:

This denial will come back to haunt Apple.
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I'm a huge Apple fan and I have to agree with you if this is indeed a design flaw. I won't know for sure until I get mine mid-July. Maybe by then they will have sorted out the problem and fixed it but it's not looking good at the moment.

Apple really needs to become proactive on this one or they could lose a lot of money,reputation,consumer confidence and a CEO.
 
KidStallyn said:
I haven't dropped a single call yet. I have conference rooms in my building that my 3G couldn't get a single bar of service, and my iPhone 4 shows full signal strength. I have about 10 co-workers who ALSO have the iPhone 4 and don't have a single issue with dropped bars. When I get home I can take a video of me doing the exact same test shown on the other videos around, and NOT losing a single bar of signal.

You probably had a defective phone, sorry....return it, and get another one. There may just be a bad lot out there.....maybe the conformal coating inside didn't cure right....or isn't thick enough....or perhaps there's a bad solder joint.....who knows. I can hold my phone in the death grip and it works. Sorry you can't accept that.
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I got a replacement from Apple directly this morning. It was a week 24 vs my old week 22. BOTH did the same this. Two of my friends here in the UK also got iPhone4s, all exhibit the issue.

I really believe people who don't have the issue haven't travelled to areas that aren't city centres, areas that don't have highly strong signals.
 
You wrote "if you are left handed, burn in hell" in quotes, making me think that that was something a rep actually said to you, but nowhere in that article is there any such statement

Misleading title... please change.
 
atomicbatteries said:
At some point some one will take them to court, and some good samaritan whistle blower type who either worked on the development of the phone or who has some internal document, will come forward and then Apple will be exposed for this and then forced to do something.
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It must be really cool being omniscient.
 
i finally got my phone to experience this "problem" today... its one of those things where if i was never shown how to make it happen i would have never noticed.... i dont really full-palm death grip my phone while using it so to me it really is a non issue. Its a shame that people can be shown a way to make a great product not work and then think there is something wrong with it. i mean if somebody showed you that if you use a blender next to your tv antenna the reception will be fuzzy, would you say your TV is defective? no, you would be like "well i should avoid doing that" i dont care how anybody else holds their phone.... any way that i hold mine that feels natural to me does not result in this phenomenon so i could care less. everybody else can return their phones for all i care, more bandwidth for me! 1.7 million people cant be wrong, it is still a great phone, if not the best one out there.
 
h00ligan said:
Absolutely shocking if true.. they CLEARLY know there is an issue hand held. BTW, i got an iphone 4 today. I had the signal drop issue in one place.. I could repeat it over and over.. in another location, no dice - so it definitely has to do with what your signal is to start. In the former I had 4 bars showing, the latter, 5.

Shocking response.. the bumpers cost them PENNIES to make.

I'm thinking of returning the phone if this is their policy. Voting with the wallet... NOT cool Apple.
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There have been reports that this may be due to a combination of handset quality, new baseband software, and one of the two GSM frequencies that the iPhone uses to connect (in the US/with AT&T).

A simple "we're working on it, bear with us" type of statement would be a lot more respectful to their customers.
 
brentsg said:
It may be about dropped calls to some, but I'm convinced that a lot of folks are simply heartbroken when they see the bars go away. Whether they truly have a problem or not is an aside to the fact the on-screen indicator says they have a problem.
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Agreed! The software fix could be no more than a tweak to how it displays those bars and everyone would be placated. Truth is I could care less about bars and signal strength; end results matter to me and my i4 make and receives calls better than the 3GS. But, then again, I seem to have gotten the only good one...
 
As the old saying goes, "Only in America". It really is your attitude to just sue for anything isn't it?

If people feel so strongly about a mobile phone that they need to SUE a company, then they need to get a life.

There's far more important things going on around you every single day that makes a reception issue on a mobile phone pale in comparison.

Go out, find a woman, get married, buy a house, have a couple of kids, buy a puppy ... been there, done it all, got more important things to worry me.

And besides, my iPhone is fine in strong 3G reception areas. I can only replicate the issue in low quality GPRS areas.
 
I despise asinine companies who cultivate insensitive autocratic exploitation strategies. If Steve's actions confirm this rumor, it will be the last straw for me. I will get rid of all of my Apple stock.
 
My mom brought an iPhone 4 the other day back in the UK, and has taken it back already due to it dropping calls. She didn't know about this issue but told me on the phone last night thats she thinks she has a duff one as whenever someone calls her she can answer fine but after a few seconds the call hangs up!! I told her about this issue and she said she is taking it back today to get her money back, and is glad she hasn't sold her 3G yet.

Shocking Apple, just shocking!!
 
grahamwright1 said:
Oh, I'm rather large with really big hands and the phone works much better than my previous 3G ever did. I guess I'm doing something right :)
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Or live in a place with great 3G coverage. I can go places where I can't get the bars to budge off 5 because the radio is so good it doesn't even need an antenna in good coverage areas.

But if you do need the external to make the thing work then it turns into a POS.
 
going back

Yep, mine is going back. I really don't care what steve says or the technologists say. All I can say is, the phone DROPS CALLS and the signal dregrades when I hold IT! that makes no sense. I think that this is going to be a LISA moment for apple. I've already make 250% on apple puts today alone, I think I can do the same going into the next quarter.

Apple, you are FAILING here. you have the smarts and the experience to excel here, but you are failing IMHO. get it together, fix it, don't blame the user, (pbtkac) and get it RIGHT before you try to sell 50 MILLION of these devices around the world.
 
The worst of it is, despite everyone's protestations, I bet if Apple do absolutely nothing else to address this issue I reckon 95% of iPhone 4 owners will make do. And that includes me I'm sorry to say, I'll live with having to handle my phone in a completely unnatural way because I want my iPhone 4. Jobs is like a dealer taking advantage of his addicts.
 
darthvapor said:
This is a hardware issue, not software. They should have just put the seam at the top of the unit.
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That is against the design approval process. The antenna should be the as far as possible from the brain while speaking over the phone.
 
Not looking good!

I just left Verizon and bought my iPhone 4 this morning, and I have already had two failed calls. Not looking good for Apple and AT&T.

I hope things get better. If not, this phone is going back. :(
 
nospeed411 said:
If this indeed is true I will be done with Apple as a company. There is no reason on earth I should pay premium prices for a sub premium product. I might as well go buy a ****** plastic PC and a regular ol Blackberry at half the price and be ok with sub-standard products.. I can't begin to tell you how much this angers me. oh and for those of you who hate the phrase...........FAILFAILFAILFAILFAILFAIlFAIL

Steve....you really need to be ashamed of your self on this one! All of those who are not rich by any means that scrimped and saved to buy this product on your false promises that where full of bull ****....we will speak with our wallet!!!
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Wow...
Isn't there a minimum age for posting on this forum? Guess not.
 
This is horrible. I guess I'll have to return this phone then. Really unhappy with Apple right now.
 
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