AppleCare in general is not as good as in the past. Much longer wait times and rep are less knowledgeable, thus takes more time to solve your issue. Actually, in the stores too, I have noticed the customer service is not as good . . . less knowledgeable plus less patient. I don't blame these Apple employees as they are working throughout their shift with no down time, a negative side effect of Apple's success. So, the tech support of AppleCare+ is less useful as the anticipation of long wait times and less helpful reps, you'll avoid calling AppleCare.