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Apple's Alleged Throttling of Older iPhones With Degraded Batteries Causes Controversy

Jmausmuc said:
I remember when I was at the Apple store because my 6S would randomly shut down. They also tried to tell me my battery was perfectly fine at 96%. In the end they agreed to replace it thought, because they have a menus on their diagnostics software where they could actually see that I had multiple shut offs at 20% and higher.
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My rep refused to let me see the iPad after his test app failed to complete on my wife's iPhone 6s+ 3 times in a row. lol. Just stated: "Sorry, your battery is good. Nothing we can do."

Link to someone else who agrees that Apple will refuse to replace batteries unless it shows it needs it on their end:
Apple is slowing down older iPhones based on battery wear level [MERGED]

I guess you got a better rep than I did :)
 
BigMcGuire said:
Then Apple would have to pay for it in most cases - which is why they probably didn't do that this time. (Our assumption). Hence the fraudulent claims and outrage.
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Batteries don't last forever, so I wouldn't expect them to replace it for free if it's been charged more than a certain number of cycles (I don't know what that number would be.)
 
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What I found interesting is when I looked back at my Geekbench stats, I found that the clock speed has actually been moving around on iOS 11. I’ve never seen that on other versions. The lowest I saw was 1.79Ghz (down from 1.85Ghz). As iOS 11 is progressing, the clock speed keeps rising. That’s not much difference but it is interesting.
 
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bjwhite3114 said:
Batteries don't last forever, so I wouldn't expect them to replace it for free if it's been charged more than a certain number of cycles (I don't know what that number would be.)
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True but a lot of these people here have issues within the 2 year period - that's what I was referencing. But yeah, if it's past 2 years - 100% on the customer because Apple only claims 80% after 2 years. Agreed.
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GoodWheaties said:
What I found interesting is when I looked back at my Geekbench stats, I found that the clock speed has actually been moving around on iOS 11. I’ve never seen that on other versions. The lowest I saw was 1.79Ghz (down from 1.85Ghz). That’s not much difference but it is interesting.
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iOS 11 on my 8+ feels much slower than iOS 10.3.3 on my 6s+. When my 6s+ got iOS 11 it stuttered, simple scrolling motions caused jagged screen tearing as if the CPU was overloaded. Clash of Clans on my 6s+ on iOS 11.0 was almost unusable. Even my 8+ had problems scrolling smoothly until iOS 11.2 came out. I think you're onto something with iOS 11.
 
Hopefully, Apple will highlight it's battery replacement service if older devices don't seem to be holding a charge.... not just push people into new phones.

But, such is business.... I would venture a guess that a majority of iPhone buyers aren't the types to not just buy a new phone when problems come up because it's easier to spend the money to get an exciting new phone. (Which isn't a "bad" or "good" thing. It just is, thing.)
 
I like this move by Apple, they ensure safety this way. However, they should then inform the user that this is what we are doing, kindly replace your battery to restore performance. Till you don't, we'll throttle performance to ensure you don't end up like Note 7.
 
This is interesting. I managed to keep my GB3 score when I first got my iPhone 6 Plus, and there's a considerable difference. I have not, however, removed all the apps from the phone, but none of them are running in the foreground that I could tell:

fullsizeoutput_9a9.jpeg fullsizeoutput_9aa.jpeg

And I thought it was just the apps were becoming more demanding ...
 
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Plausible, and not surprising unfortunately - would love to hear Apple's version of the story tho.

iOS 11 already affected my SE's battery life in a bad way, the updates didn't fix anything and it feels like the battery is just permanently 'reduced' and draining faster than it should. I'm not going to bother getting the battery replaced tho, but I sure as hell am weary of getting another iPhone while iOS 11's ****** track record continues to ruin what are otherwise top-notch phones.
 
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EyeTack said:
This is interesting. I managed to keep my GB3 score when I first got my iPhone 6 Plus, and there's a considerable difference. I have not, however, removed all the apps from the phone, but none of them are running in the foreground that I could tell:

View attachment 741473 View attachment 741472

And I thought it was just the apps were becoming more demanding ...
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I could be wrong here but I would think the only way to level the playing field would be to erase your phone and set it up as a new device (no backup recovery) and reinstall all of your apps then rerun GB3. This eliminates OS or file corruption over the years affecting the results.
 
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IcyTexx said:
I ran the benchmark on my well used iPad Air 2, the results are as they should be.
On my one year old iPhone 7, benchmark results are slower than they should be. 2625 single, 4424 multi.

What the actual.....?
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Damn, i was seriously considering buying iphone 7(i can get it for really cheap plus the camera is basically the same as on 8). But after this i'm not so sure anymore.
 
I had noticed something similar happen. I replaced my 6s battery via the Apple battery replacement program and all the stuttering and low GB4 results that I saw were fixed.
 
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