Apples cancels order??

Discussion in 'iPhone' started by jons, Jun 19, 2010.

  1. jons macrumors 6502

    Apr 24, 2008
    I ordered one 32GB for my line and my wife got a 16GB on the 15th. Both from Apple. Both were successful with order acknowledgments and temporary holds on the card. Today the 16GB order shows cancelled. No email, no call, nothing, just a cancellation on the order status page.

    I've been on hold with Apple for the last 30 minutes.

    Anyone had a similar thing happen?
  2. chhhrrriiisss macrumors 6502a

    Mar 29, 2009
    My bill was due on the 15th and I partially paid it last night. They canceled my order because of that. I now have to wait until the July 15th batch of iPhones ships.
  3. tasslehawf macrumors 6502

    Jun 13, 2003
    Austin, TX
    Apple canceled my order this morning because I didn't agree to an AT&T agreement email that I never got.
  4. jons thread starter macrumors 6502

    Apr 24, 2008
    WTF?? I never saw anything refer to an agreement at all. They only cancelled one line though, so even if true, that's completely inconsistent, unless they are going to cancel the other line as well... crap.

    edit: I just checked my acknowledgment email. There is absolutely no mention of any other email or agreement. It just says once you get the phones, hook them up to iTunes to activate...
  5. billy3785 macrumors regular


    Sep 3, 2008
    i never got an att agreement email from apple. wtf.
    my order hasnt been canceled but now im worried!
  6. Craiger macrumors 6502a


    Jul 11, 2007
    You only get the email if you forgot to check the box to agree to the terms and conditions of the att contract.

    Also, the email might be sent to the user email that att has and not the primary account email. I don't know this for sure and I don't work for att. I am just guessing.

    to check go to att -> my profile -> user information then select the appropriate user and make sure that email is correct.
  7. utcarsons macrumors regular

    Jun 11, 2010
    At the very bottom of my acknowledgement email from Apple it states...

    "You have agreed to the terms as stated in the AT&T Wireless Service Agreement, Terms of Service, and Rate Plan brochure, all of which are available at Use of iPhone constitutes acceptance of the iPhone terms and conditions and other third party terms found in the iPhone box, or at"

    Does your's show that? If so, I would be sure and point it out! Maybe it'll help... hope so!
  8. ProMod macrumors 6502a

    Dec 29, 2005
    My order confirmation for Apple does have that language at the bottom. Hoping this is a good thing.
  9. jons thread starter macrumors 6502

    Apr 24, 2008
    Yeah both emails show that. I finally got through to them, and am now back on hold. She said there was some kind of "internal error" because I upgraded two lines. Hopefully she can reinstate the order.
  10. ReallyBigFeet macrumors 68030


    Apr 15, 2010
    Just out of curiosity for those that had their Apple orders canceled without warning....

    Do you still have a copy of your original Apple acknowledgment email? There are reports on other forums of their original order acknowledgment email from Apple being somehow deleted as if Apple had issued an email recall via Yahoo. It apparently only works on Exchange-based and Yahoo-based email accounts.

    Sounds like tinfoil hat stuff but I've seen it posted in many places already.
  11. tasslehawf macrumors 6502

    Jun 13, 2003
    Austin, TX
  12. jons thread starter macrumors 6502

    Apr 24, 2008
    Still have both emails.

    So Apple has no idea why the order was cancelled. Guy said he would have to call me back, and "hopefully" have an answer.

    I waited on hold for 45 minutes to get that response? Lame.
  13. rtabdo macrumors 6502

    Jan 26, 2010
    Did any of you who got cancellation have your status at "prepared for shipment"?
  14. Munitalp macrumors 65816

    Jul 17, 2007
    I placed orders for 4 iPhones with Apples Store (separate orders and all separate lines) and I got two cancelled today too. 2 are Prepared to Ship though, wtf?
  15. ryank808 macrumors regular

    Jul 11, 2008
    I had a nightmare last night that my CC declined and my order was canceled. Can to the computer afterward just to double check, haha.

    Everything is fine though, order is "prepared for shipment"
  16. Munitalp macrumors 65816

    Jul 17, 2007
    Ohh, and I spent 1 hour on hold to talk to Apple... they researched it and said that it was rejected and cancelled by AT&T when it was being processed. They say the upgrade eligibility should revert and allow me to upgrade again within 7 days.
  17. jons thread starter macrumors 6502

    Apr 24, 2008
    Yes, it was prepared for shipment.

    Just got a call from Apple. They really have no clue what they're doing.

    They said because it's a family plan, I have to go into an ATT store to order...WTF?????

    He said, "I'm not sure about that, but you should call ATT to confirm."

    Are you kidding me? Seriously.

    Anyone else on a family plan orders go through?
  18. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    If you have a past due balance with AT&T, even if it becomes past due between the time you place your order and the time your iPhone is prepared for shipment, they might cancel your order.

    Apple's computers cross-reference with AT&Ts.

    Months ago, I was checking upgrade eligibility via the Apple site and, at the time, my bill was a couple of days past due. The response said something along the lines that when I pay the past due balance, I will be eligible for a discount on a new iPhone.

    For anybody who is on the cusp of a new statement being cut, make sure your bill is completely paid so that the phone ships.
  19. Munitalp macrumors 65816

    Jul 17, 2007
    Yeah I have a family plan with 4 lines, two cancelled and two went through. They told me the AT&T stuff too, I called them and the lady read me some prepared statement about how they are no longer accepting preorders and stuff, they are totally clueless.
  20. ProMod macrumors 6502a

    Dec 29, 2005
    Just got off the phone with Apple. She checked both mine and my fiance's orders, and we're both good to go.

    She did ask right off, "Did you check your terms and conditions when you ordered?" and I said I think so, no clue. She said that if you did NOT check the box, then you would get a second email asking you to click a link to accept the terms and conditions. I told her I never got a second email, just an order acknowledgement for each. She researched both orders and said they were all in order, and confirmed delivery for the 24th.

    When I did bring up the verbiage at the bottom of my order acknowledgement that said I had accepted the terms and conditions, she said, "Oh yeah, you're good to go then."

    Take it all with a grain of salt, but it sounds ok for now.

    EDIT: These are not two lines on a family plan, they're two separate accounts.
  21. Jay26 macrumors member

    Jun 21, 2009
    I am the primary line on a family plan and preordered on June 15 through apple. I just checked the apple order information and is says "prepared for shipment."

    I logged into AT&T to check on my account and viewed my profile under the account information. The site is reflecting that my contract ending date is now 6/17/2012. So, I'm assuming everything went through.

    Hopefully it remains this way.

    Edit: I also checked my order acknowledgment and it reads it reads that I have accepted the terms, etc.
  22. christyn macrumors 6502a

    Jun 18, 2009
    Salt Lake
    Also have a family plan, and as is my order is still 'prepared for shipment'. Can't imagine a family plan has anything to do with it.

    Also did see a post last night about an order being canceled last night due to the person changing their shipping address on the order or so that's what Apple told them, just fyi.
  23. eldervovichka macrumors regular

    Jul 6, 2008
    Queen Creek, AZ
    How did you order them, in one cart? I have a family plan, but I used two user Apple ID's and two different credit cards to place the orders. Mine is showing ready to ship and my wife's is still not shipped, but still has the 24th as a delivery date. I will hope for the best.
  24. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    If you guys think AT&T is bad, you ought to try Sprint. I had Sprint from 1999-2007, until the iPhone launch, and even WITHOUT something as massive as the flood of changes that AT&T has been forced to process with the advent of i4, Sprint continually danced with two left feet.

    Still, it's good to keep an eye on them. Mistakes can, and do, happen.

    Good luck to everybody.
  25. virx macrumors member

    Aug 5, 2009
    After reading this thread went to check my order status and sure it is cancelled. WTF? No cancellation email, just order stays changedbwithout any explanation :(

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