Were you adding a new line or new customer? I still don't see any terms box when I try to do it now... I'm a previous customer upgrading..
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Apples cancels order??
- Thread starter jons
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Were you adding a new line or new customer? I still don't see any terms box when I try to do it now... I'm a previous customer upgrading..
i shipped all 3 to my house and i have no problems i have called apple and AT&T about this and they said i wont have any problems at all that my phones will arrive the 24th.
Do all three phones reside on contracts tied to that same address? If so, they can cancel two of them at any point between now and the day they arrive.
Yeah they do. I did the same last year with the 3Gs and had no problem at all. Like i said the reps from both companies told me otherwise so im not worried at all.
I ordered two, one by mistake because I didn't get a confirmation email. Hours later I got both confirmed. I've been wondering what would happen and this pm I noted one is prepared for shipping and the other is not yet shipped but not cancelled. The money for one was taken from my account and the hold on the money disappeared from my bank account for the second phone. Looks like they are canceling all the orders for more than one phone. Awaiting the official cancellation...at least I don't have to arrange to send it back..
Man you guys have me worried. I bought 2 iPhones on my family plan, 2 separate orders but same apple ID and credit card. Just checked apple and both say prepared for shipment. Also checked AT&T and both upgrade options aren't available until late 2011 and 2012 so both have gone through.
Your fine bro. Youll get your phones the same as everyone else who's account is up to date. the limit was only for NEW customers AT&T made that clear.
This is the direct quote from the AT&T Pre-order fact sheet:
"How many devices can I preorder?
AT&T stores will sell one iPhone 4 per person for new customers, and one device per household for new orders placed online. Existing customers may purchase one per eligible telephone number online or through our stores."
I have two pre-orders, one tied to each of my eligible phone numbers on an existing account. Both are "Prepared for shipment".
"How many devices can I preorder?
AT&T stores will sell one iPhone 4 per person for new customers, and one device per household for new orders placed online. Existing customers may purchase one per eligible telephone number online or through our stores."
I have two pre-orders, one tied to each of my eligible phone numbers on an existing account. Both are "Prepared for shipment".
so the AT&T fact sheet lies? "How many devices can I preorder?
AT&T stores will sell one iPhone 4 per person for new customers, and one device per household for new orders placed online. Existing customers may purchase one per eligible telephone number online or through our stores." i dont think so.
I was upgrading a line on a family plan. I've been on hold for more than 40 minutes now. I'm completely baffled and very angry.
Great!
So I called Apple yesterday to check on status... She said everything was good to go... She even changed my shipping address to me and resent my order acknowledgement and it had my updated shipping address! Now.... My order shows CANCELLED WTF? Been on hold for 42 minutes with Apple! My account with AT&T is current... Shows I have a zero balance! If Apple cancelled my order because that lady changed my shipping address I'm going to be pissed!!! I did NOT try for 6 hours non stop to pre order only to have to go and wait in line!!!
So I called Apple yesterday to check on status... She said everything was good to go... She even changed my shipping address to me and resent my order acknowledgement and it had my updated shipping address! Now.... My order shows CANCELLED WTF? Been on hold for 42 minutes with Apple! My account with AT&T is current... Shows I have a zero balance! If Apple cancelled my order because that lady changed my shipping address I'm going to be pissed!!! I did NOT try for 6 hours non stop to pre order only to have to go and wait in line!!!
THANK YOU! That is how I remembered it, but couldn't find the ATT document online anymore. If they are honoring this, I should be fine.
THANK YOU! That is how I remembered it, but couldn't find the ATT document online anymore. If they are honoring this, I should be fine.
Right...so the ATT fact sheet has been removed. It used to reside here: http://www.att.com/Common/about_us/files/iphone/preorder_fact_sheet_ip4.pdf
To all those who are getting cancelled orders..
1. What was the status before cancelled?
2. How Many did you order?
3. What time did you order?
4. Did you got confirmation email?
5. Did you get the "oops!" error screen when placing order
Hope you guys get it sorted outt!!
1. What was the status before cancelled?
2. How Many did you order?
3. What time did you order?
4. Did you got confirmation email?
5. Did you get the "oops!" error screen when placing order
Hope you guys get it sorted outt!!
I just checked AT&T's website, my line shows the contract date through 6/17/2012 (as ready to be shipped). My wife's contract is still 07/11/2010 (not shipped). That does not look good. At least she does not seem that upset, she in not as as I am. What does your AT&T's contract dates say?
Jeff
as I am. What does your AT&T's contract dates say?Jeff
1. Not yet shipped
2. 2 both lines were eligible for upgrades (1 went through)
3. 4:18pm PST and 4:25pm PST
4. Yes
5. Nope
Spent 2 hours on the phone with Apple and AT&T to be told that no one has any idea why one of my orders was cancelled and that I was sh*t out of luck and could re-order it and get it in July.
Blame game
After an hour on hold i finally spoke with an Apple rep. He said that this is a problem for a lot of people, caused by an error with AT&T's system that accidentally recorded my one Iphone purchase through apple as 5 iphone purchases. According to him AT&T then cancelled all purchases but didn't reset my upgrade eligibility, thus I would have to call AT&T to get it reset. I got through to AT&T after no more than 2 minutes. Their rep informed me that apple had checked my upgrade eligibility 4 times but that it was good each time and, here is the best part, still good right now. Therefore I would have to call APple back to try to place my order again. Now, the apple guy said that all of our sales numbers were being kept, that this was "going to corporate" and that we (those affected) should be able to get the iphone still on the 24th. After another 40 minutes on hold I just got through to the apple rep. I have my doubts. Let's see how this goes.
After an hour on hold i finally spoke with an Apple rep. He said that this is a problem for a lot of people, caused by an error with AT&T's system that accidentally recorded my one Iphone purchase through apple as 5 iphone purchases. According to him AT&T then cancelled all purchases but didn't reset my upgrade eligibility, thus I would have to call AT&T to get it reset. I got through to AT&T after no more than 2 minutes. Their rep informed me that apple had checked my upgrade eligibility 4 times but that it was good each time and, here is the best part, still good right now. Therefore I would have to call APple back to try to place my order again. Now, the apple guy said that all of our sales numbers were being kept, that this was "going to corporate" and that we (those affected) should be able to get the iphone still on the 24th. After another 40 minutes on hold I just got through to the apple rep. I have my doubts. Let's see how this goes.