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>In the email, Riccio says that the iPad Pro's design "meets or exceeds" all of Apple's quality and precision standards.<

Then their standards must be pretty low.
Cook should be embarrassed

They stated precisely what their standard is... 400 microns. That's pretty good.
 
You know all of that is completely moot when the iPad doesn't have a file browser and doesn't allow you to connect USB C devices to it (like thumb drives) even though it uses USB C.

Pros aren't using this glorified tablet for these reasons (and many others).
And as I mentioned above, some users have learnt to work around them.

For me, I save my work-related files in dropbox, and sync them to my iPad via the documents app. So effectively, dropbox is my file manager, where I access the files I need. And you know how many times I have needed to connect a thumb drive to my iPad since I got my first one in 2012? Zero.

I find that in my case, the pros of the iPad more than outweighs the drawbacks, and I am wiling to either put up with them, or find ways of working around them.
 
Damn, Apple. Here I was teaching the kids that the minimum of three points constitutes a plane, as that was what they taught me! To graph it, we had to prove four points on a plane!

The iPad is 441.97 sq. cm (68.37 sq. inches) in area - Apple can't make this a flat/plane surface?

A 400 micron/micrometer deviation/gradient in 24.76 cm is acceptable parameters in a high-tech 21st Century manufacturing corporation? The acceptable deviation is 0 microns, as these are computer generated machined products.

Hey, I did not bring microns in the discussion. That starts from an "alleged" Dan Riccio statement:rolleyes:.



That was on a much thicker block of machined aluminum slab.

I'm just having fun here with the metric system:D, but very annoyed with Apple over the bent iPads:mad:!
The point is apparently they accepted greater than a 400 micron difference in previous generations but no one complained about “bent iPads” before. And The Verge was playing fast and loose with the facts in how they reported Apple’s comments. No wonder the press has no credibility anymore.
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Surface Pro and other detachables come darn close. They run a real OS, have decently fast processors i3/i5/i7, have good touch and pen support and have keyboard and mouse support. I really, really like mine and it beats the iPad in most things because it runs real apps and can run many of them at the same time.
Have you seen the latest benchmarks on the A12X? They beat the i5/i7 on many tests. As for a “real” OS, that adds a lot of baggage, as well.
 
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If we're going to talk about "getting off," don't forget to include those here who get off on defending Apple at every turn and who go into every thread to mock and belittle those who have issues or who are attempting to hold Apple's feet to the fire.

I remember in the first half of the year, when cynicism about sales of the iPhone X was at an all time high. Samsung only had to release a statement reporting that sales of their OLED screens were down, and everyone here practically jumped to conclusions that the iPhone X was not sell well. Which in turn led to tons of criticisms over its price, and everyone was convinced that Apple had lost its way.

As it turned out, sales of OLED screens were down due to sales of Samsung's own phones dropping, while the iPhone X would go on to do very well in sales, resulting in another record quarter for Apple.

This is just one of numerous incidents I have seen where the haters have been wrong about Apple, yet when the truth is out, I don't see them pausing to reflect about what it is they got wrong, why they got it wrong, and what they could learn from the incident. Instead, they simply double down and move on to find a negative spin on the next piece of Apple news.

What I am seeing here is how easy it is to weaponise negative emotions towards Apple. The problem isn't that Apple is somehow beyond reproach, but that more often than not, the critics are falling over themselves to be the first to hate on Apple, often irrationally.

Just look at the latest news regarding the iPad Pro. When news from TheVerge first broke out, everyone basically went on to repost this article and treat it as gospel, without bothering to give it a second thought or question the source. You are all so eager to believe the worst in Apple that nobody even stops to think critically or rationally anymore. It's just hate, hate, hate, hate, hate.

And as it turns out, what TheVerge ended up reporting on was completely different from the official press statement which Apple will be releasing in due time. TheVerge played on all your emotions for clicks and ad revenue, and you all fell for it, hook, line and sinker.

Seriously. Just look at yourselves. All of you.
 
Seems pretty straightforward. If it’s outside of the 400 microns it’s a defect and gets replaced I’d assume?

You can return it even if it's within this standard. That's why Apple's position on this is so incredible -- they should simply emphasize that their return policy applies for any reason, including any concerns over this issue.
 
When news from TheVerge first broke out, everyone basically went on to repost this article and treat it as gospel, without bothering to give it a second thought or question the source.

And as it turns out, what TheVerge ended up reporting on was completely different from the official press statement which Apple will be releasing in due time.

So, have you found the "real" statement by this Dan Riccio person? I have looked high and low, so far no ring. Where is it?

The "statement" not withstanding, this iPad Pro has issues if it comes in the box with a bend. Enough people have posted about the iPad Pro without relying on that "interview".

The bending issue is not seen on the 10.5" iPad Pro, which has its own screen issues (I have evidence).

But then, Apple is not iPad at all - it is more an iPhone based services company. This issue is not the reason for the current $744 billion status; I doubt it contributes anything when compared to the other products.
 
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I’m so happy people express their opinions and what’s making me more happy is the fact that those opinions are getting louder. Apple has been deaf since at least 2012. My opinion is that we’ve reached a turning point and Apple has reached the peak in arrogance and greed. Apple certainly needs a correction and I hope their falling stock price, growing unsatisfied customers base, will give it a push in the right direction.

Greed and arrogance do have a limit.


No. Greed has no limits. That's the whole problem.
Patience does however. Ours. We'll stop buying like you say, and Apple will fall.
 
My personal solution to this issue is simple: Don't buy. (Not that I'm upgrading from my 2nd gen 12.9) in the first place.
 
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But aren’t most tech stocks down this sort of amount- sign of a big crash my friend says who closely follows such things ( sorry off topic but adding some context)
https://www.google.com.au/amp/s/www...1/business/nasdaq-stocks-bear-market.amp.html

The story with AAPL seems to be slightly different, compared to the AMZN, GOOG or NFLX. That a company can be stable independent of the apparent Bear market is seen in other stocks, especially TSLA. While the tech collapse had supposedly started in August, Apple hit its peak just 6-7 weeks ago on October 3rd; since then it collapsed by ~36%, something I don't remember ever seeing. Rest of the tech stocks, about 20%. For the overall 52-week period, AAPL has not done that bad - only $25 down, inline with the rest of the tech vs the $83 in the last few weeks.

I won't predict any gloom or bloom based on these (or general) stock movements - if I could, I'd have become a multimillionaire ten years ago.

There was an "Irrational Exuberance" in the stock market over the last 15+ months, the boom having nothing to do with the earnings/performance, but more from politics, tax breaks and book-adjustments. Apple was booming even before that surge, and I can't understand its recent collapse.

I did read the NYT article yesterday, especially because of its front page position and ominous headline. Left me with no clear answers. Add the current USA government shenanigans, it is going to be rocky. My portfolio is well spread, and in spite of cashing a few at the peak, I'm down about 20% in the last 5 months or less.

Confusing - just long-term focus now.
 
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The "independent tests" should occur before they go public with a product.

The concept of Alpha and Beta tests of a product (Hardware) before unleashing it to the consumer seems to be lost in the Apple R&D/marketing team these days.

Maybe they should not focus on a new chip every year, focus on making the product better in the second year. I don't mind using the A11 chip in my 2018 iPhone!
 
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Surely there should be a UL or IEC standard ? Amazed there isn’t a minimum strength requirement. Ok maybe not a safety concern but a consumer protection issue

Like the IP ratings on water and dust ingres
 
Just make sure PR uses the words tolerance and manufacturing so they get away with this years cock up people. Note do better in 2019 okay and charge for extra reinforcing struts and stronger aluminium. "The strongest iPad we have ever made" now that has a ring to it...
 
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My new Pro lays perfectly flat. If you have one that is bowed or curved, or have PERSONAL experience with this, please post a picture. I truly suspect this is quite the non-story.
So where are your pictures of your perfectly flat device? That I guess do not exist.
 
It took until page 3 for most commenters to understand the response. Pretty hilarious. 400 microns is the tolerance, most people’s visibly bent iPads are outside that, therefore they should get them replaced.
 
My new Pro lays perfectly flat. If you have one that is bowed or curved, or have PERSONAL experience with this, please post a picture. I truly suspect this is quite the non-story.

The "bowed or curved" iPad Pro is not the headless horseman - pictures have been posted already here.

I am waiting for an unboxing video that stumbles on these bent iPads that Apple admits it has shipped - for $1000 and more each.
 
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We all know they will (be forced) to revert. I cannot understand that nobody at Apple expects these - let's call them ideas - to be taken as affront against the customers. This is marketing and since they spend an awful lot of money on it (instead of developing as Jobs used to do), they should get the boot for issues statements like this. It is a production error, it wasn't designed to be that way. And what annoys me even more is that it annoys me and I really shouldn't care about stupid stuff like that, but there I went, spending time on it. (sigh)
 
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So previous iPads had more significant bends than these, but no one ever talked about it?
 
So, The Verge posts a picture of an iPad from a single angle and claims it is bent. Apple responds by saying, "Yeah, some iPads come bent." Stupid PR people!

Then they retract and say, "Well, by bent we mean 400 microns." Which is quite a bit smaller than the one seen in the photo. Suddenly everyone here blows up the forums with posts like "Apple has no quality standards," and "Those standards are horrible, iPads are like rubber bands!"

When Apple's real mistake was to treat The Verge with kid gloves. I don't know how they got that photo, maybe they bent it themselves to make a good thumbnail for their crazy "let's break an iPad in half then claim they're structurally flawed" video. The Verge gets clicks, Apple stock dips (which, by the way, is great for Apple when time comes to buy back shares).

What Apple would have done under Steve Jobs is basically rip The Verge to shreds. They wouldn't do silly products demos or try to argue specs like 400 micron tolerances, they would just say "Apple products don't ship bent, come into our stores and see for yourself." And the press would throw a fit, but Steve Jobs wouldn't budge. He was a jerk, and that worked for him.

Then again, Apple has done remarkably well financially under Tim Cook. Sure, their stock is down now, but that says nothing about the strength of the company. Maybe Tim Cook's method is the right one after all.

I can say a simple NO ... COOK is a political person to be nice ... nothing apple fans ever wanted to be!
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The original bendgate WAS dumb. It was users causing the issue putting unreasonable amount of strain on an electronic device. You should not be sitting on your phone or twisting it, period, as much as you would sit on your laptop, tv, etc with a 120-300 pound person and expect it to survive in perfect shape.

Even with antennagate, ok you could argue ok move a finger or use a case likely 75% of people do anyway and get around it. The dropped call rate from the carrier data wasn't THAT far out of the norm. At least Apple said ok, we still think we're right it's overblown, but here's a few million dollars of free cases. They SOLVED THE PROBLEM as best they could.

But this time it's nothing less than an uncurable defect and there is no way around it really; and to believe a physical bow in the device from the factory is normal is worse. If 400 microns is the standard they should offer EVERY new iPad user over than a replacement no questions asked. THAT would be the proper response.

It is the attitude that gets me, that nothing to see here (while touting quality of its brand as key selling point and justification for price hikes); no matter if it is 500 having this issue of 5 million.

Considering if Apple isnt selling quality anymore, why pay the Apple tax anymore? There are a TON of well built cheaper options out there these days that didnt exist back in iPhone 4 days. there were a ton of plasticy laggy Android devices or Blackberry really.

And arguably devices like the Oneplus 6t are just as well built as any iPhone or Galaxy device these days for $550.

Sitting on the phone is one of the most standard use cases, if You don’t know that ... are You even go out or have friends?
Sitting on a laptop happens more seldom but easily when in a backpack
 
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Please everyone...........

I'm sure the vast majority of people here are good, bright, intelligent people with a high degree of common sense and understanding.

Think about this if you were in Apple's shoes, doing damage avoidance regards the public and media.

What would you really do as a company. Say "Sorry, we messed up this product, next year well make a better one"

Or would you come up with some story about tolerancing, previous models, 400 micron (which is less than half a mm)
and come up with some story to try lay the dust, and quietly replace bag models.

They are doing and saying exactly what you expect. The PR people are doing their job, and trying to limit damage, the engineer/designers are getting a shouting at to be dam sure this is addressed in the next model.

It's all going as you would expect from a very large company.
Only something physically dangerous would mean they would have to open up fully and handle this differently.
 
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