Do you mean I shouldn't speak to iTunes support people for this issue?
Yes, because you have good chances to find people that doesn't know a thing (from the answer I read around ). You waste your time. Apple Feedback is the way to go and more people you involve better it is. I'm quite sure if you switch to any other brand you'll have less people listening, maybe I'm wrong but this was my experience . At least Apple did fix the error in a weekend after the feedbacks and because someone talked to some Enterprise support line. Probably you need to escalate when you call and ask to talk to a supervisor or manager. And I'm also pretty sure when the thread on the Apple forum reaches a big number of users with the same issue, some Apple person starts acting.
I don't know exactly what starts first but the combination always brought good results
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