Are you returning your Samsung chip iPhone for a TSMC?

[AleXXXa]

My 6S has the good chip (TSMC), but i have a 6S Plus in the mail (should be here later today) and if i have a samsung chip i will definitely swap it until i get a TSMC chip. I pay the same amount of money, i don't want an inferior product.

 

[Shadowbech]

I can't believe that Apple allows for unlimited returns. Best Buy and Amazon will blacklist you after a certain amount of returns (whatever they deem excessive).

While Apple doesn't blacklist you, but if they know who you are, manager can tell you in person that this needs to stop and that you are no longer able to return for a certain period of time. It happened to my friend, who was told that this would be his last return.

 

[Shadowbech]

I think Apple should start blacklisting these folks on this thread. I can't believe some of the ridiculous stuff I'm reading. One person said they would keep exchanging it until they got a TSMC unit.

Apple's policy is too kind and lenient.

While Apple is lenient, as I mentioned above, if you go to the same apple store often and do exchange and return, they are going to know who you are, and if the know what you are up to, they have the right to refuse return/exchanges. As it happened to a friend of mine.

 

[Azzin]

I'm returning mine because of the Samson chip. Hell, I'm so pissed that I think I'm going to go get a Note 5 now!

Amen.

 

[ipooed]

Wh

I'm assuming you're the one on the left in your avatar? I certainly hope you aren't the adult.

why does it matter that I will be exchanging the phone? Does it hurt you? Or do you just need something to pick at? Really it has nothing to do with you or others, we are all given choices everyday and just because someone chooses differently than you would/have its fun to call me a child? I kinda take it with a grain of salt, as you probably need to use forums to laugh at people cause you don't have the balls to do it to people in real life.

 

[Azzin]

I would love for Apple to one day invent a "gate", then watch all the I've got this issue" hysteria appear, only for Apple to then say "GOTCHA"! 😀

 

[ipooed]

While Apple doesn't blacklist you, but if they know who you are, manager can tell you in person that this needs to stop and that you are no longer able to return for a certain period of time. It happened to my friend, who was told that this would be his last return.

I've never had this happen, I swapped my 6+ 3 times before I sold it and downgraded to the 6 which I swapped I believe 3 times also, at the same store.
I swapped my wife's 6 once, not to mention all the older devices I swapped at the store

 

[Max(IT)]

I want an Intel. Might take mine back and keep swapping until I get at least an i3.

why settle down for an i3 ? Keep returning until you don't find an i7 !

Can we make a thread called who returned their Samsung chip and got another Samsung chip? So I can see the tears flow even harder.

Disclaimer: I have a Samsung chip Lol

Poor Apple employee at the Store ... I can imagine his/her face when people go to the store to request a "TSMC iPhone because Ive got a Samsung and it is flawed" 🙄

I think Apple should start blacklisting these folks on this thread. I can't believe some of the ridiculous stuff I'm reading. One person said they would keep exchanging it until they got a TSMC unit.

Apple's policy is too kind and lenient.

Sometimes I would like Apple to do that... In the past on this forums I read about serial returners , with 7-8 iDevices returned without a good reason. Do you know who's paying for those devices ? us !
I'd like apple to blacklist some customers, but i know it's not going to happen and it could be dangerous for unlucky people with "real issues".

english is not my native language so plz forgive some vocabulary or grammar error
---
as we know, the tsmc cpu uses 16 nm processing while samsung's uses 14 nm processing. however, the iphone 6s with samsung cpu produces more heat than with tsmc's.

On the physical viewpoint, the smaller processing means it is more sensitive to the heat effect, so it will be more possible to get malfunction, especially after few months using.

on the other hand, the smaller processing should have produce less heat, while samsung's 14nm process produces with more heat, which means samsung's cpu contains with serious defects.

i assume that in few months, there will be a huge number of people returning their iphone, and so coincident, they all use iphones with samsung's cpu

And you clearly don't know much about semiconductors, right ?
Samsung SoCs contain "serious defects" ? based on what ? Slightly different power consumption (yet to be proved) ?
Oh my ...

just wait until he finds out there is up to 7%ish difference between identical chips, even if he had the TSMC it could be worse then someone else's. 🙄

maybe he will cause a scene/throw a tantrum in a shop because of that too 😛

however disgruntled you are there is absolutely no excuse to take it out on customer service and be a ass like he did, it's not like she designed the phone.

You are right.
I'd like people like he to return his perfectly working iPhone and get one, with a TSMC SoC, with a worse display and a worse battery.

 

[Max(IT)]

I've never had this happen, I swapped my 6+ 3 times before I sold it and downgraded to the 6 which I swapped I believe 3 times also, at the same store.
I swapped my wife's 6 once, not to mention all the older devices I swapped at the store

It's not hard to believe you are a serial returner.
It's called OCD....

 

[cableguy84]

Wh

why does it matter that I will be exchanging the phone? Does it hurt you? Or do you just need something to pick at? Really it has nothing to do with you or others, we are all given choices everyday and just because someone chooses differently than you would/have its fun to call me a child? I kinda take it with a grain of salt, as you probably need to use forums to laugh at people cause you don't have the balls to do it to people in real life.

I think you have a good reason to swap i would probably do the same

 

[Azzin]

I called Apple a little bit ago and spoke to a senior rep named Renee, and told her she has 2 choices (bluntly) either I get my phone exchanged or I get something for free, worth about $40 as that would have been the 3% difference in price compared to what I paid versus the TSMC chip. She told me she was in aware of the issue and couldn't find apples "statement" anywhere on her system.

I told her if she didn't comply I was going to the local Apple Store at the busiest time of day and making a "huge"scene I don't care if I looked like an idiot, I'd do pretty much anything for 1,200.00 Canadian dollars.

Was this you?

 

[Shadowbech]

I've never had this happen, I swapped my 6+ 3 times before I sold it and downgraded to the 6 which I swapped I believe 3 times also, at the same store.
I swapped my wife's 6 once, not to mention all the older devices I swapped at the store

I'm more talking of excessive returns/exchanges as in 10 or more. Plus it all depends on who you get for the sales specialist.

 

[Max(IT)]

The 6s is coming to my country in 6 days, we don't have official Apple stores but we do have Premium Resellers and T-Mobile (Telekom MK). If the device I get is not TSMC I will be returning it. Why?

1) Macedonia is a small and relatively poor European country (average salary from 250-300 euros)
2) iPhone's here cost more than they cost in USA or UK, some non-official resellers are selling the Unlocked iPhone 6s 64 GB for 1000 euros while the same phone costs 850 euros in Netherlands (a country with higher standard and better economy)

So when I pay something that expensive I better get the best out of it. It's not OCD or spoilness but a simple appreciation of the hard earned money.

is it clear or not that you could find a TSMC based iPhone with a shorter battery life than a Samsung's just for the normal variations between production batches ???
Many factors involved here: a different battery, tolerances in the SoC, a different display. Every unit is slightly different from the others.

 

[James6s]

Imagine if you keep swapping your iPhone and you keep getting a Samsung chip!! Haha... Do Apple allow an unlimited number of returns? If so that's crazy... 😱

 

[silverblack]

I think Apple should start blacklisting these folks on this thread. I can't believe some of the ridiculous stuff I'm reading. One person said they would keep exchanging it until they got a TSMC unit.

Apple's policy is too kind and lenient.

Apple's kind and lenient policy is what makes them Apple. It's a big part of why they are successful. Millions of people are returning non-defective products to stores everyday. For iPhones, they will be turned to refurbished or warranty replacement. Apple will not lose money as long as buyers are to keep an iPhone at the end.

As for what people say in this forum... It is the internet after all. People are encouraged others to try different models (6 vs. 6+) and return. Rose gold too pink? Return. 4K movie filling up 16Gb? Return. Screen too yellow?...
The chip thing is not the first, certainly won't be the last time.

 

[Max(IT)]

While Apple doesn't blacklist you, but if they know who you are, manager can tell you in person that this needs to stop and that you are no longer able to return for a certain period of time. It happened to my friend, who was told that this would be his last return.

He was a good manager.
Unfortunately there are Stores that accept multiple returns ...

Wh

why does it matter that I will be exchanging the phone? Does it hurt you? Or do you just need something to pick at? Really it has nothing to do with you or others, we are all given choices everyday and just because someone chooses differently than you would/have its fun to call me a child? I kinda take it with a grain of salt, as you probably need to use forums to laugh at people cause you don't have the balls to do it to people in real life.

is it so hard to understand that we (you included) are paying for the behavior of people like you ? Apple is keeping high prices for several reasons, but the cost of customer care is one of them. And serial returners like you are typical of Apple's customers world....

I'm more talking of excessive returns/exchanges as in 10 or more.

10 ?
As a Store manager I would accept 3, after that I would offer a full refund and say goodbye

 

[CraigGB]

is it clear or not that you could find a TSMC based iPhone with a shorter battery life than a Samsung's just for the normal variations between production batches ???
Many factors involved here: a different battery, tolerances in the SoC, a different display. Every unit is slightly different from the others.

the other thing is you can return a good phone, get one with the TSMC but end up with loose buttons, bad backlighting or all kinds of other defects, if the TSMC is better I see it as more of a happy accident then the Samsung being a bad chip, all evidence seems to show the samsung providing at least as much battery life as the 6 and 6+ and meeting Apple's estimations. the TSMC might just surpass them, if everyone had the Samsung chip then nobody would be complaing 😛

 

[ipooed]

Was this you?

What I don't get is why does it matter? It's my choice. Does it bug you and others that much?

I am actually liking the popularity 🙂

As others with the tiny 1 dead pixel, or the not noticeable black part of the screen or pressure points the list goes on, if I am not satisfied I have the right like others to return it

 

[ipooed]

He was a good manager.
Unfortunately there are Stores that accept multiple returns ...

is it so hard to understand that we (you included) are paying for the behavior of people like you ? Apple is keeping high prices for several reasons, but the cost of customer care is one of them. And serial returners like you are typical of Apple's customers world....


10 ?
As a Store manager I would accept 3, after that I would offer a full refund and say goodbye

How are "you" paying for my exchanges? The 6 was the same price as the current 6s at launch, Apple still gets their money back from these devices whether it be eBay, refurb purchase etc

 

[mikezmac]

Wh

why does it matter that I will be exchanging the phone? Does it hurt you? Or do you just need something to pick at? Really it has nothing to do with you or others, we are all given choices everyday and just because someone chooses differently than you would/have its fun to call me a child? I kinda take it with a grain of salt, as you probably need to use forums to laugh at people cause you don't have the balls to do it to people in real life.

Well actually, it does impact others. It drives up apples baseline because all of those returns cost $. Apple will recoup the cost somehow, they're really great at making money. (A majority of the returns are going to end up at the Genius Bar and be given out when people have problems with their phones and they need to be replaced. after they're refurb'd as needed.) So if anyone needs a phone replaced in the future expect to get a Samsung Chip. 🙂

And yeah I'd say to your face.

However I won't be the person to criticize you for exchanging because in the past I've had my own reasons for exchanging iPhones Just not this time. ;-)

 

[silverblack]

He was a good manager.
Unfortunately there are Stores that accept multiple returns ...

Interesting thought of what is a good manager.

OCD owners want their phones to be perfect and the best, are therefore more likely to upgrade to every new model released, and more willing to spend their money on premium (64, 128GB, Apple accessories).

Which of the two managers practice will make more sales in a long run?

 

[mikezmac]

is it clear or not that you could find a TSMC based iPhone with a shorter battery life than a Samsung's just for the normal variations between production batches ???
Many factors involved here: a different battery, tolerances in the SoC, a different display. Every unit is slightly different from the others.

A majority of the people that are pissed off about this whole Chip-gate probably would've never even noticed if it hadn't been for the media blowing up like it has.

As I've mentioned a couple times when you first get a phone and restore your backup spotlight is going to crank on the system to index it. Your initial battery life won't be good, well not as good as it will be after 48 hours from your back up restore.

Also the 'background app refresh' is a battery drain that is completely unnecessary for use of the phone.

A lot of these people are worried without reason.

And given a "blind battery test" I doubt they would figure out which one had the Samsung chip.

And all of this is very easy for me to say because I don't have the Samsung Chip,. **Sheepish grin**

 

[iAstonish]

How are "you" paying for my exchanges? The 6 was the same price as the current 6s at launch, Apple still gets their money back from these devices whether it be eBay, refurb purchase etc

How does Apple get money from iPhone sold on eBay?

 

[mikezmac]

Wow, ipooed is criminal number one!!!

Lynch mob! String him up by his iPhone headphones!!!!

I'm 100% certain people have done a lot worse and scammed apple before.

Perhaps we can get off the "ethics of returns" topic and back to good old battery talk? ;-)

 

[silverblack]

How does Apple get money from iPhone sold on eBay?

Another happy Apple owner, to start or continue buying apps, and music from Apple?

I don't know. It's Saturday morning and the stores are open yet, and nothing good is on TV. Arguing on the internet seems fun at this moment.