AT&T sent one to me, I love it. Age please? I'm guessing 12.
PS my comments weren't just in regards to this issue, but the overall issues many experience with AT&T.
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AT&T Blames Recent iPhone Upload Speed Issues on Software Defect, Fix Under Development
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AT&T sent one to me, I love it. Age please? I'm guessing 12.
PS my comments weren't just in regards to this issue, but the overall issues many experience with AT&T.
I think they were basically responding to the throttling reports. Stating that they were not throttling and that it is a bug that will get corrected. If it was a 3G outage (no 3G at all) then I would expect there to be compensation of some sort since we are paying for access.
Perhaps it's related to the newer 3G + LTE-upgradeable combination equipment that ATT is now installing from Alcatel-Lucent.
Or perhaps it was a software update being pushed out that had a bug. It's actually amazing it doesn't happen more often.
Either way, AT&T deserves kudos for letting us know that:
1) They acknowledge a problem.
2) They're working on a fix.
Hopefully they'll figure it out soon. Can't ask for more than that. It's not a perfect world.
Or perhaps it was a software update being pushed out that had a bug. It's actually amazing it doesn't happen more often.
Either way, AT&T deserves kudos for letting us know that:
1) They acknowledge a problem.
2) They're working on a fix.
Hopefully they'll figure it out soon. Can't ask for more than that. It's not a perfect world.
Age? Really?
I've moved on from Jr. High.
The only thing AT&T has regularly demonstrated is that they care far more about profit than they do their customers. Hate to break it to ya; every big player in United States wireless telecommunications is similar (worse in the case of Verizon; better as the general quality of product diminishes, as it the case with, say, T-Mobile). As for AT&T's network issues, they're a result of being the exclusive carrier of the iPhone. Verizon would not have been peaches and cream in the same scenario. The only reasonable network-related complaint people could level against AT&T is that they should have been re-investing more of their profits to meet the demand of the iPhone than they have—but everyone underestimated its popularity, so I suppose a degree of tolerance is warranted.
In any case, regardless of your history with AT&T, drawing on that to make an inaccurate assumption doesn't do anything to make that assumption any more accurate, nor does it excuse the irresponsibility of making assumptions in the first place. I realize that sets a standard well beyond what most should expect from most non-professional internet forums, but you did reply.
My bet is on firmware, to be specific.yup, all these issues are related to software.........
But it could be related to a more general type of software.
I have a feeling this is not a software fix for your phone, but a software fix for their servers.
The 2% is probably accurate, and not BS - no matter how some people want to try and scream and shout.
1. The problem only affects people with HSUPA capable devices. For AT&T this is only a small number of devices, like the iPhone 4, one or two Android phones, and a couple models of laptop connect cards. Very few of their overall current equipment offering (not even considering how many people are using old equipment that was made long before HSUPA).
2. The problem only affected people in 3G markets that are serviced by Alcatel Lucent equipment, which we have no way of knowing how many markets this actually was but some sites were keeping a pretty good list.
Only if you meet BOTH #1 and #2 were you affected. AT&T has maybe 85 to 90 million customers. So that is still somewhere around 1.8 million people affected. I don't think that sounds unreasonable.
And as far as "normal" 3G upload speeds. 100kbps is a little low for upload speeds on regular 3G, but is not outside of "normal". Normal upload speeds for non HSUPA equipment in real world use should probably be between 100 and 200 kbps, although that is much lower than HSUPA PCWorlds latest studies showed that AT&T averaged over 700kbps when using HSUPA. AT&T is being a little bit dodgy when saying that below 100kbps should be "normal" 3G upload speeds - but they are not really *wrong*.
1. The problem only affects people with HSUPA capable devices. For AT&T this is only a small number of devices, like the iPhone 4, one or two Android phones, and a couple models of laptop connect cards. Very few of their overall current equipment offering (not even considering how many people are using old equipment that was made long before HSUPA).
2. The problem only affected people in 3G markets that are serviced by Alcatel Lucent equipment, which we have no way of knowing how many markets this actually was but some sites were keeping a pretty good list.
Only if you meet BOTH #1 and #2 were you affected. AT&T has maybe 85 to 90 million customers. So that is still somewhere around 1.8 million people affected. I don't think that sounds unreasonable.
And as far as "normal" 3G upload speeds. 100kbps is a little low for upload speeds on regular 3G, but is not outside of "normal". Normal upload speeds for non HSUPA equipment in real world use should probably be between 100 and 200 kbps, although that is much lower than HSUPA PCWorlds latest studies showed that AT&T averaged over 700kbps when using HSUPA. AT&T is being a little bit dodgy when saying that below 100kbps should be "normal" 3G upload speeds - but they are not really *wrong*.
Unless iPhone 4 users are only 2% of there wireless customer base - they're probably lying. You know, they just can't help themselves. They can't just say, "Look, either us or some company we work with screwed up and we're fixing it. Every customer is important to us so the total number affected doesn't matter." They have to throw in something to try and make it look like it's not a big deal.
Agreed. However, the poster's on here with the mental maturity of a 16 year can't comprehend that there ever are problems with anything. Apparently, they grew up in a fantasy land where everthing was taken care of for them and nothing ever needed to be repaired or replaced.
A 16 year old has never known a world without the existence of the Internet.
3GS also
I don't know why this forum only refers to iPhone 4 issues. I have the iPhone 3GS, live in Washington DC, and for a few days now I've had very very very slow upload and download speeds. Is it perhaps related to IOS 4? I've heard about the (supposed) problem with the Alcatel servers; I emailed ATT to question whether the DC area is serviced by Alcatel. If not, they have another problem.
I don't know why this forum only refers to iPhone 4 issues. I have the iPhone 3GS, live in Washington DC, and for a few days now I've had very very very slow upload and download speeds. Is it perhaps related to IOS 4? I've heard about the (supposed) problem with the Alcatel servers; I emailed ATT to question whether the DC area is serviced by Alcatel. If not, they have another problem.
my iPhone 3G and wifes Palm Pre are effected
Everyone - iPhone 3G and Palm Pre are also capped!
I have been testing this since last week and both phones are capped. I have an iPhone 3G on 3.0 and I am getting like 50kbs. My wifes Pre is at 100kbs even. My coworker has a 3GS and he is around 50 like me.
AT&T IS FULL OF IT!
This is not just effecting iPhone 4 users. It's all 3G enabled phones.
Everyone - iPhone 3G and Palm Pre are also capped!
I have been testing this since last week and both phones are capped. I have an iPhone 3G on 3.0 and I am getting like 50kbs. My wifes Pre is at 100kbs even. My coworker has a 3GS and he is around 50 like me.
AT&T IS FULL OF IT!
This is not just effecting iPhone 4 users. It's all 3G enabled phones.
Its only a problem in certain markets so 2% sounds very reasonable. AT&T is not out to get you.
P.S. I used to get around 500kbs a few weeks ago. I use speed test on a regular basis just to see speed.
So when the iPhone becomes available through other carriers, is anyone going to ever use AT&T? They'll be reduced to last place as soon as the iPhone becomes non-exclusive and contract run out. I'd say their days are numbered. Another year or two, that's it. They're over.
I test my 3g speeds every few days, including through last weekend. Sometime after last Thursday, the upload speed degraded to below 100kbs. Prior I was consistently achieving speeds at 1.4 to 1.7 Mbps. It was honestly better than my DSL service (upload). Software update to routers??? Bug???? I haven't looked at my service agreement yet. Not sure if there is any spec regarding a minimum upload speed.
They certainly did finally cknowledge the problem but didn't give us time frame.
Let me ask all of you: do you honestly believe that AT&T would make this kind of statement if we didn't start the tread expressing our problem, so that respectable blogs like Engadget, Gizmodo, Tuaw can pick up the story and ASK for the official statement from AT&T ?
Probably not. To sum it all, I'm very proud of macrumors community for staying on top of this issue, and ultimately helping everyone in getting this problem fixed. Hopefully.