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Carrier AT&T business premier account pre-order (iPhone 6 Plus) only!
- Thread starter sahilpatel12
- Start date
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This is exactly what happened to me. Hold put on cc. Released and called the automated line that prompted for cc# for reprocessing. I now have two charges $499.99 and the $542. I called and called and the nice lady said she only saw one pending charge on my name so I have no idea if they are both going through or what to do. Did you ever find out why we are charged twice?
- James
This is exactly my situation which also makes me think the att reps explanation may be legit. I didn't get my email confirmation until 5 hours later and I ordered between 3:10-3:15am EST and I am in the 10/13 - 10/21 boat. I would think I should be in the 10/2-10/13 bracket or really the 9/18-9/19 bracket. I had no credit card issues or any issues.
AT&T ordering system makes no sense.
Just got a call back from AT&T supervisor that I had requested Friday. He stated that there is a difference between the time the order is Placed and the time the order is Received. The time the order is received is what is used to set your priority and reserve the device. I placed my order at 3:11am EST and have screen shot to prove it but did not receive a confirmation until 5:22. He did confirm that the system processed some orders out of sequence and there is nothing they can do to correct. I am so frustrated at this point. If my order doesn't ship this week I will be canceling my order and closing my account since my last contract was fulfilled. Order was showing 10/31-11/11 but has since changed to 10/13-10/22
Just got a call back from AT&T supervisor that I had requested Friday. He stated that there is a difference between the time the order is Placed and the time the order is Received. The time the order is received is what is used to set your priority and reserve the device. I placed my order at 3:11am EST and have screen shot to prove it but did not receive a confirmation until 5:22. He did confirm that the system processed some orders out of sequence and there is nothing they can do to correct. I am so frustrated at this point. If my order doesn't ship this week I will be canceling my order and closing my account since my last contract was fulfilled. Order was showing 10/31-11/11 but has since changed to 10/13-10/22
Now i checked and mine says BackOrdered
From what I remembered from previous launch dates, it's a good sign that it says back ordered. It'll have the status as back ordered right before it ships. Hopefully so! I'm still stuck with a shipping date of 10/2-13.
Everything you just wrote is exactly the same for me including the order time, shipping rate change from 10/31-11/11 but has since changed to 10/13-10/22, order went through at 3:12am but the confirmation email came in at 4:43am so its as if I place the order at 4:43. That is not right at all, all they have to do is compare the order numbers and order place time to see the correct order. I KNEW the delayed email was a big problem. The 10/13-10/22 range is the third in order of date ranges with 9/18-9/19 being first, then 10/2 - 10/13 being second and being third 10/13 - 10/22 (my initial range which was updated from 10/31-11/11) That's really not fair, I am not getting my phone day one.
Excuse me!?! You don't know me and I don't care what you thinks... First, I don't make up stories. Second, if I did have a theory I wouldn't need validity from anyone here especially not you,someone who I don't even know who you are...
As I said twice, the rep said this to me... Please point out where I said the the rep confirmed it for me...?
I have asked you what makes the story silly and what makes me gullible for believing it... Instead of being helpful you've decided to attack me and my character by calling me a story teller. If you have anything useful to add I'd love to hear, if you're going to continue down the same road please save it.
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Same thing, I ordered in the same time frame before 20 after for sure (if not sooner)... I say this because I emailed myself my order number at 3:22AMEST yet I got my confirmation email at 4:57amEST
JUST be patient, there will be 1 or 2 more updates between now and thursday...GUARANTEED!!!!
Here's my question, do these estimated ship times correct themselves automatically? Or does someone have to update them somehow?
They are updated automatically and were generated automatically. They're all very conservative estimates until you receive a tracking number.
Kind of pissed I ordered at 2:45am est and had the 10/2-10/13 shipping dates. I got my order email as soon as I placed it then confirmation email at 3:09am est. Today I looked and my shipping dates are now 10/13-10/22 although the order says last updated 9/12 and it says preparing to ship. I received my text yesterday that's said it was processed and awaiting shipping. Just find it dumb people are getting bumped back while others pushed ahead.
The whole thing is maddening. I may just go completely offline until the Plus arrives. Reading all these posts is driving me nuts.
Oh I know. I was going through the other att preorder thread and since there are regular 6 buyers in there it's maddening.
Oh look KGWVU, 2 more people who are in the same situation as me with the same est, shipping time as me. One of them even had a supervisor basically tell them the story you implied I made up. I think you owe me an apology!
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Not only did I see the sign I've been loyal to the same carrier this morning when I saw Verizon customers with the same phone I order with tracking numbers, showing an est delivery via fedex of 9/19... I saw I've been loyal to the wrong carrier again when I was nosing around T-Mobile's site... This weekend is JUMP loyalty weekend where all JUMP orders will be processed before anyone else's. Where's our Next loyalty reward, or reward for being a loyal AT&T customer? I can't even get my order processed fairly!
JUST be patient, there will be 1 or 2 more updates between now and thursday...GUARANTEED!!!!
I have to agree. Plus the fact that the status shows as "preparing to ship". Why would it say that for an item that is 2,3,4 or more weeks out from shipping?
My gut tells me that everyone that has a date of 10/31 or earlier will be getting their phones on Friday.
Hope you are right. If memory serves me right, this happened with the iPhone 5 with ATT's pre order process. I remember them getting these things out on time. However, the iPhone 6 Plus seems to be in such a high demand I really don't know what to expect from them. Not sure that they know what they are doing. Nonetheless, I hope Tuesday will usher in more accurate information..
It's pretty simple. If you don't hear from AT&T by Thursday morning, simply cancel your order... Then, line up starting at 11 PM at any Best Buy, Apple, or Walmart until 8 AM opening.
Updated shipping time
After I ordered (about 3:10 central) it took 3 hours to get my confirmation e-mail. I ordered 3 other phones on upgrades at the same time. Each of those had a 9/17-9/18 shipment. Mine had a 9/23-10/2 shipment... I was ticked at first until I started reading the shafting other had received... I didn't feel so bad after that... Anyway, I checked my order status today and it has been updated and now says it will ship 3/17-3/18! There's still hope!
After I ordered (about 3:10 central) it took 3 hours to get my confirmation e-mail. I ordered 3 other phones on upgrades at the same time. Each of those had a 9/17-9/18 shipment. Mine had a 9/23-10/2 shipment... I was ticked at first until I started reading the shafting other had received... I didn't feel so bad after that... Anyway, I checked my order status today and it has been updated and now says it will ship 3/17-3/18! There's still hope!
Looks like it's updated again. Went from 10/13 to back ordered and pending confirmation back to 10/13. Phones ordered just before midnight PST.
I have a question about the Premier.
Is it the same thing as I use the student discount?
I pre-ordered iPHone 6+ on AT&T website; however, I got an AT&T Premier page for the order confirmation after preordering...
The order ID that I got at the end of preordering is different from the order number on AT&T 'myOrder' page... The order statuses are diff, and they use my mom's name on billing and shipping addresses instead of mine..
So I have no idea what's going on.
I talked with AT&T representative, and she said she can't do anything for the Premier.
I'm STUCKED
Is it the same thing as I use the student discount?
I pre-ordered iPHone 6+ on AT&T website; however, I got an AT&T Premier page for the order confirmation after preordering...
The order ID that I got at the end of preordering is different from the order number on AT&T 'myOrder' page... The order statuses are diff, and they use my mom's name on billing and shipping addresses instead of mine..
So I have no idea what's going on.
I talked with AT&T representative, and she said she can't do anything for the Premier.
I'm STUCKED
my saga continues. i started off with a cannot charge cc message. i went though the auto system to renter my cc info. i then got another message they there was an issue. i then got a call from the fraud dept saying there was a charge for $525 and $499. i stayed on hold for almost 4 hours saturday when premier had issues. i then called 611 and spoke to a regular rep who tried to connect me to premier. I mentioned to her that id the shipping date in november was correct that i may cancel the order. she put me on hold. when she came back she said ok, i canceled the order for you! im working with premier now to get the order reinstated and my place in line restored! I placed a 3-4 week delivery with att as well lol
the last rep i spoke with also said she only saw one charge, so i guess we will see when the smoke clears
im working with premier now to get the order reinstated and my place in line restored! I placed a 3-4 week delivery with att as well lolthe last rep i spoke with also said she only saw one charge, so i guess we will see when the smoke clears
DATE ORDERED: 09/12/2014 SHIPMENT STATUS: We're preparing your order now, and it will be shipping on or between the shipping date(s) we've provided. Preparing to Ship
ATT website says mine is preparing to ship
while my recently updated premier order status page says
Apple iPhone 6 Plus (64GB Silver)Mobile Share Value Plan 2GB
Preorder Processing
Expected Ship Date: 10/02/2014 To 10/13/2014
Originally the premier page said 10/13/2014 - 10/22/2014 but updated over the weekend.
A bit confused on which is more accurate but I will take the preparing to ship status. I ordered at 3:07AM EST
ATT website says mine is preparing to ship
while my recently updated premier order status page says
Apple iPhone 6 Plus (64GB Silver)Mobile Share Value Plan 2GB
Preorder Processing
Expected Ship Date: 10/02/2014 To 10/13/2014
Originally the premier page said 10/13/2014 - 10/22/2014 but updated over the weekend.
A bit confused on which is more accurate but I will take the preparing to ship status
. I ordered at 3:07AM ESThere are my 6+'s my regular 6's are showing shipped have have tracking numbers.
Here are also my ATT premier order numbers. All my 6+'s are set for 10/02/2014. I ordered my 6+'s between 2:51-3:07AM EST. The numbers actually appear to be counting down. the later the order the higher the number. my
1016130004139984* 2:51 order number
1016130004139379* 2:59 order number
1016130004138398* 3:07 order number
Here are also my ATT premier order numbers. All my 6+'s are set for 10/02/2014. I ordered my 6+'s between 2:51-3:07AM EST. The numbers actually appear to be counting down. the later the order the higher the number. my
1016130004139984* 2:51 order number
1016130004139379* 2:59 order number
1016130004138398* 3:07 order number
Attachments
I love the whole congratulations thing, like you were just given an award. You bought a product from them that essentially ties you into giving them $2k over the next two years. They're not giving them away free or anything.
Who knows if it is true, but for a company that does not know how to process credit card orders without triggering fraud alerts, I will believe about anything.
I too am in a similar situation. I place the order at 3:18 but did not get a confirm email until close to 5:00 AM. They were saying 9/27-10/2.
I just checked the order status page and now it shows as shipping 9/17-9/18 so looks like I am good to go for Launch day. No UPS MyChoice alert yet.