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AT&T capping 3G upload speed in NYC (iPhone 4)

chisoxbull said:
This seems like a much bugger deal then all of the other issues. It completely ruins the web browsing experience on the phone. Why is this not a front page story?
Click to expand...

Agreed completely, I had already forgiven the antenna issue as it doesn't really impact me all that much (I really can just hold it differently... and it did effect my 3G as well). I wouldn't be as pissed if they set a reasonable upstream cap (say, 500Kbps), but 100Kbps is a joke ....

Yet, they will keep marketing it as the "fastest 3G network"
 
I have verified the "cap" (or whatever) all over the Denver metro area. Downloads of 1.2-1.6 mbit/sec and upload speeds of 60kbit/sec. 100% reproducible.
 
Looks OK in Sacramento

I am still good---don't tell ATT they will shut us down.

My reception is usually not good.

web.png


web.png
 
Here is a suggestion... if you are experiencing Internet connection speed issues on your iPhone 3GS or iPhone 4 please call 1-866-700-2105 and report the issue. That number will get you directly to Technical Support without having to navigate the voice menu system.

Only with more people calling in and reporting the issue will AT&T be able to pinpoint the issue and eventually solve the problem.

By the way, I have determined that both iPhone 4's and iPhone 3GS's are having the Internet connection speed issues.
 
trparky said:
Here is a suggestion... if you are experiencing Internet connection speed issues on your iPhone 3GS or iPhone 4 please call 1-866-700-2105 and report the issue. That number will get you directly to Technical Support without having to navigate the voice menu system.

Only with more people calling in and reporting the issue will AT&T be able to pinpoint the issue and eventually solve the problem.

By the way, I have determined that both iPhone 4's and iPhone 3GS's are having the Internet connection speed issues.
Click to expand...

Better yet, use the AT&T Mark the Spot app.
 
The upload speed dropped from 1600 kbps a few days ago to 50-100 kbps in Eastern PA.
 
Maybe if people would stop running speedtests all day and night long AT&T would not have to throttle back on the usage.
 
Does anyone know if there's an AT&T System Status web page anywhere? I'd be curious to see if there's a nationwide network issue being reported.
 
UPDATE:

I turned off 3G on my iPhone 4 and run some further tests. My upload speed over Edge is between 50-80 kbps. And when I turn 3G back on, it's pretty much the same (less than 100 for sure).

MAYBE, just MAYBE, there is a problem with HSUPA where it is reverted to Edge for upload or something? Is it even possible that it could be using 3G for download and Edge for upload? I doubt it... it's probably one or the other for both up and down, but perhaps there's some kind of issue with the upload connection?

All indications point to a cap, but a couple of things just don't make sense:

1) Why would they cap the upload speed all the way down to 100 kbps? I could see perhaps 300-500 kbps, which would be in line with other carriers' 3G upload speeds. But 80-100 kbps is basically Edge speeds and is REALLY noticeable when browsing the web and uploading photos, etc.

2) If they were instituting a cap as "policy", wouldn't they have rolled it out simultaneously to prevent disparity between markets?

Again, it sure seems like a cap - and if it is, then I'm done with AT&T - but perhaps we should also wait for official confirmation of what's going on here? We just need to get word out to all the major sites so AT&T *has* to address the issue!
 
speedtest.net
DL - 1519kbs
UL- 96kbs

Xtreme labs Speedtest
DL-1503kbs
UL- 250kbs

Any idea why one speedtest.net can never break 100kbs and Xtreme labs Speedtest goes between 200kbs-300kbs on multiple tests?
 
Just got off the phone with at&t technical support. I got her to check out the story over on TUAW http://www.tuaw.com/2010/07/05/is-atandt-capping-iphone-upload-speeds-inquiring-minds-want-to-kn/. This got her to believe that there was not a specific problem with my phone.

She then put me on hold and investigated a bit. When she came back she told me that they are reporting a data outage almost nationwide. In addition, she has forwarded the report up to her manager.

Seems like we might just be overreacting to an outage...
 
Chicago

Tried 2 different servers with my 3GS - Chicago & Lincolnshire (north Chicago). Download is slower than "claimed", but upload is about right for the 3GS (I think).

Regarding download speeds, AT&T's webpage claims:

Announcement of 6 major markets for faster 3G speeds/7.2Mbps, including: Charlotte, Chicago, Dallas, Houston, and Los Angeles and Miami

And yet:

10xypvq.png


Maybe it just hasn't been implemented, but they made it sound like this was "so 2009".
 
mnfstl300 said:
Just got off the phone with at&t technical support. I got her to check out the story over on TUAW http://www.tuaw.com/2010/07/05/is-atandt-capping-iphone-upload-speeds-inquiring-minds-want-to-kn/. This got her to believe that there was not a specific problem with my phone.

She then put me on hold and investigated a bit. When she came back she told me that they are reporting a data outage almost nationwide. In addition, she has forwarded the report up to her manager.

Seems like we might just be overreacting to an outage...
Click to expand...

If it was just today this was happening, perhaps I could believe that. But in my area, this has been happening for at least 3 days. I had no idea what was going on at first... I too thought it might just be a technical issue in my area.

But a nationwide outage that is apparently capping only uploads at 100 kbps over a period of several days is a bit harder to believe.

More than likely, it seems like AT&T is reacting to iPhone 4's ability to do HSUPA uploads. I mean, all of those iPhone 3G/3GS's were connecting at standard upload speeds of several hundred kbps. And then the iphone 4 is released with HSUPA capability and we were all reporting nice uploads of 1600 kbps since launch. It's almost as if an AT&T exec finally realized that the iPhone 4 is much faster uploading and decided to throttle it back. Throttling it back to 100 kbps is not even in the realm of acceptability, especially since it is slower than what we were getting even before upgrading to the iPhone 4!
 
davelanger said:
Unlimited data up and down means the amount of information you are uploading or downloading is unlimited, not how fast it goes. There is a huge difference.
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Yah I re read my post and was like wtf.. Thanks I don't know WTF I was thinking..
 
What about?

Anyone tried replacing swapping sim cards?

Those seeing a cap are you on the unlimited data plan?
Any on the new 2GB or 200MB data plan? Are these users affected?
What about iPad's? just curious?
 
Im getting absolutely terrible speeds

Central NJ

Download 323 Kbps

Upload 60 Kbps

where as on 7/1 i was avg of

download 3031 Kbps

upload 1253 kbps

W..T...F
 
lte said:
Anyone tried replacing swapping sim cards?

Those seeing a cap are you on the unlimited data plan?
Any on the new 2GB or 200MB data plan? Are these users affected?
What about iPad's? just curious?
Click to expand...

Yes, I am on the Unlimited data plan.
Yes, my iPad is also affected, but it's not HSUPA so I was never getting 1600 kbps uploads with it. It was more like ~300 kbps upload on the iPad.

It's all starting to make sense now. Previous i-devices were only getting around 300 kbps uploads. When the iPhone 4 hit, users were reporting upload speeds maxing out at 1600 kbps. It took a little while after launch for this to be widely recognized. With all of the iPhone 4's sold, they probably caught on and decided to cap the uploads, figuring most people won't even notice.

Well, it's definitely noticeable!
 
Add DC

Add downtown DC to the list. I top out at 99kbs now up. Down rates don't seem to have any problems. No wonder facebook uploads have been taking forever this weekend.
 
bluecrabby said:
Add downtown DC to the list. I top out at 99kbs now up. Down rates don't seem to have any problems. No wonder facebook uploads have been taking forever this weekend.
Click to expand...

DC rates have fallen significantly. Uploads cap out under 100. Downloads are under 700. Dial-up any worse?
 
I have tested both on an iPhone 4 and an iPhone 3GS and they are both having upload speed issues. Both have the unlimited data plans.
 
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